Daphne Dropbox Community Moderator

Hey @"GRRWendy", Thanks for that clarification there, it seems that I didn’t fully understand there! So, in this case I would recommend creating a shared link instead of adding the URL hyperlink into the Excel file. If those who are trying to access the file are not signed into a Dropbox account or don’t have the file…

Hey there @"GRRWendy", Currently there isn’t a way to do this automatically, you would need to create the Excel file and then enter the hyperlinks into the file manually. From what I understood you are copying the URL address into the Excel file, correct? That will work fine since the people who will be accessing the files…

Hey there @"maamcreative", Just to clarify the matter, did you apply smart sync to the files within your Dropbox folder by selecting your files, Command+Clicking and choosing “Smart sync - Online only”? You should see that the files in your Dropbox folder in your Finder window show a grey cloud icon next to the them, do…

Thanks for sharing your thoughts here about this @"Steciu"! I’ll make sure to pass along your comments and interest in this along to our dev team for review in future Dropbox improvements. :grinning: Have a great day - Thanks!

Hey @"WorldLanguage", You can enable the Cellular data usage if you won’t have WiFi connection when you need to download files to be offline or update those that are already offline. This setting shouldn’t apply to the situation if you’re using WiFi when attaching files into your emails. Although, if you’re using cellular…

Hey @"Grizzly1" and @"WorldLanguage", sorry for the late reply here! When you experience this issue, can you just try closing the email and Files app and try attaching the files again for me? I’m wondering if refreshing the apps will change the behaviour you’re seeing as sometimes it occurs, sometimes not from what I…

Hey there @"mufugger", I’d just like to mention that NAS currently isn’t a supported location for the Dropbox folder. This is due to it generally not working well in being able to sync changes made to the files within the account. Network file systems essentially don’t send “file update events” when you edit a file. So…

Hey @"Steciu", I’m glad to hear that the issues is resolved for you! If you do experience any other issues with this then please don’t hesitate to reach out to me here. Have a great day - Thanks! 

Hey @"Steciu", Just to confirm, are you able to see the smart sync options now for your Dropbox files? I’ll admit, I’m not 100% certain based on your reply and I’d like to make sure I understand that fully. Let me know - Thanks!

Hey @"JWHenderson", Thanks for that screenshot, it shows the issue you’re describing perfectly! I noticed that the Dropbox folder appears as a plain folder in the left panel of your Finder window so I’d like to ask you to check that the Finder extension is installed. To check this, please go to your “System Preferences”…

Hey there @"Jennlind72", The grey cloud sync icon next to your files show that they are currently “Online only” using smart sync, so they are not taking space on your computer. If you’re receiving an error message when trying to open the files with this grey cloud icon, can you try right clicking the file and you should…

Hey @"JWHenderson", Can you check your desktop app preferences to see if smart sync is still enabled as Steciu mentioned? You can do so by clicking the Dropbox icon, clicking the profile pic/initials in the top right, choosing Preferences… and then on the General tab ensuring smart sync is enabled. Otherwise, can you…

Hey there @"JefW", So after looking into this in a bit more depth on my side, the "__MACOSX” folder contains the metadata of the files and is a “hidden folder”. This folder won’t be seen on OS X 10.13 or higher but for other operating systems you will see this hidden folder when unzipping. I’d suggest for anymore specific…

Hey there @"mscales", When you are previewing a photo in your Dropbox account, along the bottom is a black bar which you should see “< >” arrows on, to allow you to switch to the next item in the folder. Are you able to see these arrows? Let me know - Cheers!

Hey there @"JefW", Can you try downloading some files from your account that are not currently shared with any other user and let me know if you see the same additional files in the .zip? If so, can you try perhaps downloading from another browser as well as trying an incognito/private window? Also, please try clearing…

Hey there @"JWHenderson", Can you let me know the current sync status of your desktop app? If you’re not seeing any options from the Command+click menu related to Dropbox then it might suggest that the app isn’t running on your device. If the app is showing it is “Up to date” and you’re still not seeing the sync icons or…

Hey @"guy2", I’m very happy to hear that things are all cleared up now, it was my pleasure to assist! If there’s any other questions that you have then please don’t hesitate to reach out to us here. Have a great day - Thanks!

Hey there @"guy2", apologies for the tardy reply here it seems I didn’t receive a notification of your reply! It seems that this option just isn’t available for your account yet, these early access features can sometimes still be in testing before being released to all users. In terms of the folder name, you’re indeed…

Hey there @"Accuro-James", The integration with Google offers to create, edit and share Google Docs, Sheets and Slides within Dropbox. So currently, you wouldn’t be able to save or import your Forms within your Dropbox account. It seems that the set up you’re using at the moment might be the most optimal, with backing up…

Hey @"Stephen C.26", I’m glad that I could at least help to clear up the situation, it’s unfortunate that the work around I suggested wasn’t feasible for you. Perhaps there may be some suggestions by others on how you could possibly set the Camera roll as a default location to save all images perhaps, so that they can be…

Hey @"guy2", It’s possible that you will have the option to update to a team shared workspace from your Admin console. You’ll need to go to the Settings tab from the left panel and then the option for “Early access” near the top. The option would be called “Update to a team space”, and you’ll see the option to Enroll in…

Hey there @"guy2", Firstly, apologies for any confusions I caused there. Some Dropbox Business teams have access to a slightly different new team folder structure. In these teams they have a team shared workspace and a personal folder for all personal files. From what you mentioned about only being able to add a group to…

Hey @"Steciu", I’m glad to hear the issue has been resolved, great work on the troubleshooting there! If you see the issue again then feel free to get back to me here. Hope you have a great day - Thanks!

Hey @"Stephen C.26", Thanks for that clarification there! I looked into this on a few different OS devices and what I mentioned above seems to apply for iOS but not so much for Android devices. For an Android device, to get those other images to upload with automatic camera uploads, you can select the images within the…

Hey there @"Stephen C.26", As far as I’m aware, any image saved to your device will be available within the Camera roll so they would be picked up by camera uploads within Dropbox. Images you download specifically on your device will be saved within your Photos app and the camera roll (as well as automatically added to the…

Hey @"Kannan G.", In this case I can suggest using a folder instead to sort your photos. You’ll be able to see the folders within the mobile app and online and this will allow you to add, remove and move photos between the folders from any platform. To then share this with another person, you can use a shared link to the…

Hey there @"Kannan G.", Just to note, I’ve merged your post under this thread here as it pertains to the same question. Unfortunately, Albums are currently only available on the Android mobile app and this feature was removed from the website in 2017. If you need to add photos to your albums, you will need to do this…

Hey there @"Steciu", When you mention that you can’t see the Smart sync options, can you let me know if you are not able to see the option in the menu when Command clicking a file? Or do you not see the syncing icons next to your files to notify you which files are local or online only like the OP described? To look into…

Hey @"Diego5", I’d suggest that you can go ahead with clicking “don’t ask me again”. Since moving files in this way is an action taken by your computer itself, you shouldn't see files being deleted from your local computer by this action. The message is just supposed to clarify for the user that moving files outside of the…

Hey @"guy2", In that case, since you won’t be able to add the external users to a group, you may want to go with the previously mentioned structure and add the external users to a sub folder immediately under the top level folder. Have a great day!