Daphne Dropbox Community Moderator

Thanks for that info @"sporwancher"! Can you just clarify for me then where you are opening the file and seeing the outdated version? Is this via the website or another device, and which version do you see when accessing the file in both of these locations? Is the most recent version of the file on your desktop saved…

Hey there @"sporwancher", From what you mentioned it sounds like you might be updating this file from the Dropbox folder locally on your computer, is that right? If so, can you let me know the current sync status and version of the desktop app that you have installed? It may be that the desktop app isn't running on your…

Hey @"brendankai", That's strange indeed! :thinking: Please do keep me posted if you see this occurring again and we can try and do some further troubleshooting to see if we can pinpoint this. In the meantime I hope you have a great day - Thanks!

Hey there @"brendankai", Can you let me know if this behaviour is only persistent within Pages? When trying to do a "move" within the Files app, do you also see that Dropbox is greyed out as shown in the screenshot above? When trying to move items within the File app, choosing the Dropbox folder seems to change the option…

Hey @"jaloyuro", I'm not sure exactly what you're referring to there, can you please provide me a little more detail? Such as where you are located on the website where you expect a popup. Any relevant screenshots are always appreciated - Thanks!

Hey @"yeetandco", Since the images are exporting into your mobile's internal storage correctly, then I would suggest contacting the manufacturer of your device via the official Android support page here, for further assistance with this. From what I know there could be a few reasons that this could occur such as the folder…

Hey @"yeetandco", That's strange indeed. :thinking: When I tested this out on an android device here, saving the image into the DCIM -> Camera folder resulted in the image showing within the Gallery. Can you let me know the OS version of your device? Also, what version of the Dropbox mobile app do you have installed? Are…

I'm very happy to hear that solved the issue @"kemjdm"! If you ever have any other questions or issues then you know where you can find us. :grin: Have a great day - Cheers!

Hey there @"yeetandco", When you choose the option to "Save to device", the default location is within the Downloads folder on your device. The images you've already saved should be located there. However, when you choose to "Save to device", you can change the location the images are saved to so they can be found in your…

Hey @"Здравко", Thanks a lot for your detailed feedback here! I've made sure to pass this along to the team too, we always appreciate hearing your thoughts on what improvements you'd like to see. :grinning: Hope you have a great day - Thanks!

Hey @"jordan T.9", Thanks for updating me here and giving such a great amount of detail into your findings! I'm sure that this will be helpful to others who might have a similar issue you experienced. What you mentioned about syncing a directory larger than 300,000 files is indeed helpful too as long as we keep in mind…

Hey @"jordan T.9", Thanks for getting back to me here with your current process. If you were to click the Dropbox icon, are you seeing any error messages within the sync status at all? With issues in the desktop app performance where there are a large number of files syncing, we generally suggest using selective sync to…

Hey @"aabind", Can you let me know if you've tried the steps I mentioned above? If this doesn't help, can you just confirm for me that the email address associated with your Dropbox account is the same as the email address used for your Google account? Let me know what you find - Thanks!

Hey @"kemjdm", Since you're able to open this file with Microsoft Excel online but not through the local Excel installation on your computer, it seems like the issue might be related to the software you're using to open the file. Can you check the steps in this Microsoft Support page here and let me know if any of the…

Hey @"kemjdm", Thanks for checking on that for me! Can you check if there are any pending updates for your Excel software installed on your computer? Perhaps reinstalling the software might do the trick with resolving this error. I hope this helps - Thanks!

Hey there @"kemjdm", Is the file that you're trying to open currently synced "local" or is the file "online only" using smart sync in your Dropbox folder? You can clarify this by checking the sync icon next to the file in your File Explorer window. Can you let us know if you're able to open the file correctly if you…

Hey @"PD88", Perhaps it could have been due to your desktop app not being able to sync due to space issues, this is something I believe I've seen happen before. Unfortunately we can't say for sure that this was the case, but it helps to give some additional context for those who might have the same issue and be reading…

Hey @"PD88", I'm glad to hear that everything is working correctly for you now! It does seem a little strange that the steps you mentioned seemed to resolve the issue, since this setting is to have new files that sync to your desktop set automatically as online only. :thinking: I really appreciate you getting back to me…

Thanks for updating us here @"jordan T.9"! I'm glad to hear that the indexing is currently progressing and you'll see the upload start after this process has finished. If you're seeing a slight degradation in the performance of the desktop app, it's most likely just due to the number of files you have syncing in your…

Hey there @"PD88", As a first step, do you see this issue persist if you restart your Mac device? Restarting the computer will reload the Dropbox visual elements as well as refresh the Finder window. If the issue persists, can you check that the desktop app is indeed running on your Mac device since you're not seeing any…

Hey @"jordan T.9", It's good to hear that the app seems to be updating now with recent activity, hopefully you'll see it progressing soon! I'll be here ready and waiting should you run into any issues - Cheers!

Hey there @jordan T.9, You should be safe to go ahead with reinstalling the desktop app. When you start up the desktop app again and the app “checks for changes” it will detect where the most recent change was made (desktop folder or website) and sync those changes accordingly. Since you made the move of the folders from…

Hey there peeps! I just wanted to ask and clarify if the folder/file that you’re trying to download from the web is currently compressed (and shows as an archive file) within the Dropbox folder on your desktop? As in, was the folder compressed on a Mac system and then uploaded to Dropbox? Let me know - Thanks!

Hey @"GRRWendy", Thanks for that clarification there, it seems that I didn’t fully understand there! So, in this case I would recommend creating a shared link instead of adding the URL hyperlink into the Excel file. If those who are trying to access the file are not signed into a Dropbox account or don’t have the file…

Hey there @"GRRWendy", Currently there isn’t a way to do this automatically, you would need to create the Excel file and then enter the hyperlinks into the file manually. From what I understood you are copying the URL address into the Excel file, correct? That will work fine since the people who will be accessing the files…

Hey there @"maamcreative", Just to clarify the matter, did you apply smart sync to the files within your Dropbox folder by selecting your files, Command+Clicking and choosing “Smart sync - Online only”? You should see that the files in your Dropbox folder in your Finder window show a grey cloud icon next to the them, do…

Thanks for sharing your thoughts here about this @"Steciu"! I’ll make sure to pass along your comments and interest in this along to our dev team for review in future Dropbox improvements. :grinning: Have a great day - Thanks!

Hey @"WorldLanguage", You can enable the Cellular data usage if you won’t have WiFi connection when you need to download files to be offline or update those that are already offline. This setting shouldn’t apply to the situation if you’re using WiFi when attaching files into your emails. Although, if you’re using cellular…

Hey @"Grizzly1" and @"WorldLanguage", sorry for the late reply here! When you experience this issue, can you just try closing the email and Files app and try attaching the files again for me? I’m wondering if refreshing the apps will change the behaviour you’re seeing as sometimes it occurs, sometimes not from what I…

Hey there @"mufugger", I’d just like to mention that NAS currently isn’t a supported location for the Dropbox folder. This is due to it generally not working well in being able to sync changes made to the files within the account. Network file systems essentially don’t send “file update events” when you edit a file. So…