Daphne Dropbox Community Moderator

I've reached out to your email address @"Grambles12", please just check your inbox when you have a moment and we'll go from there. Thanks!

Hey @"Grambles12", In that case, would you mind if I reached out to your email address associated with your Community profile so that we can look into this a but further through our Support channel? This will allow us to look into more account specific info. Let me know - thanks!

Hey there @"Grambles12", Can you just confirm for me that the folder you're referring to is correctly showing the online only sync icon (grey cloud) and your desktop app sync status is "up to date"? Also, can you please confirm which version of the desktop app you're running and the OS of the computer that is having this…

Hey there @"incoherent", Can you let me know a bit more info about the issue that you're having? For example, are you receiving the same error message when trying to download the file? Also, can you let me know if you also tried using a different web browser as well as an incognito/private window? Finally, can you just…

Hey there @"SandySD", Could you please let me know the version of the desktop app that you have installed on the device having this issues? If it's showing xx.3.****** then you're currently on a beta version of the app and I'd recommend firstly to downgrade to the latest stable version to see if that does the trick. You'll…

Hey there @"Imranaslam55", I'd be more than happy to help with any issues you're having! However, as I'm not sure of your situation I'll need some more info from you such as: * Do you need to restore deleted files or a previous version of a file? * Are you having trouble with restoring files? * Are you receiving any error…

Hey @"KorenAvni", Thanks for updating us here on this matter, I'm sure it will be useful for others who also have the same question! If you have any other questions then feel free to give us a nudge here as we're happy to help. :grin: Have a great day - thanks!

I've reached out to your email address @"cob24", so please just check your inbox when you have a moment and we'll go from there. Thanks!

Thanks for trying that @"cob24"! Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel. If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so…

Hey there @"cob24", I've merged your post here as it seems that you're having the same issue. Can you please check Jay's reply here and let me know if reinstalling with admin permissions does the trick for you. Keep me posted - thanks!

I'm glad to hear that @"Andy27"! If you have any other issues with this then feel free to give me a nudge here, I'm more than happy to help. :grin: Have a great day - thanks!

Hey @"Andy27", Have you tried deleting the shared link and creating a new one as the message in the screenshot prompts? If a setting was applied previously to restrict access to shared links and then removed at a later date, then you would need to recreate the link to "remove" that setting. Let me know how it goes - Thanks!

Hey there @"Andy27", You'll need to click the option "Folder settings" in the top left of the window shown in your first screenshot, and you'll need to toggle off the option for "Link restrictions". The folder seems to have been restricted from sharing links outside of the team. If you're not able to change this setting…

No problem @"RnR"! Can you navigate to your Dropbox folder on your computer and let me know if your files have a grey cloud icon next to them or a green tick icon? If they're still showing a green tick icon, can you select the file/folder and Command + click, then select the option "Smart sync - online only"? Finally, can…

Hey @"kiralyanda", To look into this a bit further, would you mind if I reached out to the email address associated with your Community profile? Otherwise, if you already have a ticket open with our Support team for this, then please let me know the ticket reference number (eg. #1234567) so that I can follow up there. Let…

Hey there @"RnR", Could you let me know the current sync status of your desktop app? When you apply these settings, the app will need to sync them which may be why you're seeing no difference in the space. Also, would you be able to let me know where you are checking the space the files are taking? Let me know what you…

Hey there @"tne204", When you use smart sync to make a file "online only", it reduces the space the file takes on your hard drive to a negligible amount. Smart sync is useful for those who don't want the files to take space on their hard drive, but still see their entire folder structure and easily access files on their…

Hey @"usarocks", That's right indeed! The recipient will only have access to the folder that you share and it's contents, or a file if you want to share only individual files instead of a folder. Nothing outside of what you share will be accessible via a shared link. I hope that helps - Cheers!

Hey there @"Heraldo", Just to keep all the relevant info in the same place, I've merged your post here to where you first commented. As a first step, can you let me know if you've checked out Walter's reply here and let me know what you find? Also, you mentioned that this occurred since you started using smart sync, can…

Hey @"onetrack", Thanks for your detailed response! I'm glad to hear that you sorted out the issue too, I'm sure this will be helpful to others reading through this thread so your update is much appreciated. :grin: I'm always here if you have any other questions, have a great day!

Hey @"Megan M.5", Perhaps you can use the commenting feature in Dropbox to write notes on your images? If this isn't feasible then I'm sure that other users here may be able to suggest an app, or you can even do a quick web search for an app with this ability. I hope this helps - Thanks!

Hey @"onetrack", It sounds like you might be clicking on a shortcut to the Dropbox folder. You should be seeing a Dropbox icon in your system tray, in the bottom right corner of your screen near the clock. If you see an upward pointing arrow, you may need to click this to expand the system tray and see the Dropbox icon.…

Hey there @"normbay", That sounds strange indeed! Can you just ensure for me that you have the most up to date version of the Dropbox app on your iPad? Also, can you confirm that you're following the exact steps for exporting as below: * Launch the Dropbox app. * Tap … (ellipsis) beside or under the file you'd like to…

Hey there @"MikeAFCanton", Just as a side note, I've merged your post here as it pertains to the same subject. What you described there about the files opening in a new tab isn't related to the Business trial you tried, as it's the expected behaviour after some recent changes. However I'd just like to clarify, if the file…

Hey @"User10", The app won't resync all your files, but it will need to index them. Indexing the files will crosscheck those you have online and those within your Dropbox folder to see if there's any changes that need syncing. In cases where users have a lot of files in their Dropbox account, we suggest using selective…

Hey @"User10", If you're experiencing this on every start up, perhaps the issue could be due to having a large amount of files within your Dropbox folder. In this case, using selective sync can reduce the high CPU usage on your computer. Otherwise, have you had the chance to check out this article here to see if any of the…

I'm glad to hear the info was helpful @"LDom"! If you have any other questions about this then please feel free to give me a nudge here. Have a great day - Cheers!

Hey @"LDom", Thanks a lot for that! I was able to view the screenshots through the link. When you click that share icon in the bottom left corner of the screen, from the bottom row of options can you scroll to the right to view some more options? You should see an option to "Save/Copy to Dropbox" instead. The small box…

Hey @"LDom", Unfortunately I wasn't able to see any screenshots in your reply. Can you try and add them in your reply by using either of the highlights options below: How to add a screenshot. Thanks!

Hey @"JB M.2", I'm glad to hear that it's sorted out for you now! If you have any other questions about this then please feel free to drop us a message here. :grin: Cheers!