Daphne Dropbox Community Moderator

Hey @"insch", thanks for sharing the error message! To have a better look into this with device specific info, I've reached out to your email address associated with your profile. Please just check your inbox when you have a moment and we'll go from there if you'd like. Thanks!

Welcome to the Dropbox Community @"insch"! Just so that we can be sure of the exact error you're getting there, can you please click the blue hyperlink in the error message and paste the entire error log in your reply? With this error log we'll be able to know in more detail what it causing the issue here. Let me know what…

Hey there @"Mkristan", Do you have Outlook connected with your Dropbox account? Perhaps you can try disconnecting and connecting the account from your Connected Apps page here to see if that will do the trick. Also, can you let me know if you have the Dropbox app installed on your devices and which version you have? Let me…

Thanks for confirming that @"incoherent"! To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to, Thanks!

Apologies for the delay @"MrSmallens"! I've reached out to your email address, please just check your inbox when you have a moment and we'll go from there. Thanks!

I'm very glad to hear that @"BigE1"! If you have any other issues with this then please don't hesitate to give me a nudge here and I'll be happy to help out. :grin: Hope you have a great day Ian - cheers! 

I'm glad we got to the bottom of it @"lariv"! Please don't hesitate to give me a nudge here if you have any other questions or issues, I'd be more than happy to help. :grin: I hope you've had a great start to the week so far - thanks!

No problem at all @"Christian78", I'm glad I could help! I'll always be around if you have any other questions, just give me a little nudge here. Here's to a great week ahead - cheers! :beers:

Thanks for checking that @"BigE1"! There's a few reasons that could explain why you're not seeing the sync icons next to your files. If you didn't install the app with admin permissions, you may need to just reinstall the app with admin permissions. The steps to do so are outlined here. Also, Windows does have a limit of…

Welcome to the Dropbox Community @"Scott W.1"! So that I can have a better understanding, can you just confirm for me if you're trying to do this on Safari on a mobile device or a computer? Also, when you're trying to change the downloads location, can you send me a screenshot (excluding any personal info) of where you see…

Hey @"incoherent", thanks for your update! Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads. Let me know - thanks!

Hey @"Christian78", That's right, if you change the setting it will only apply for newly connected devices. Unfortunately, since the changes in these settings aren't retroactive, there isn't currently a way to force the updated changes to all connected devices. Possibly, the only way to achieve that would be to remove the…

Hey @"lariv", welcome to the Dropbox Community! There's a few things that we can check here, the first would be to check if the folder has any "bad characters" in the folder name. Certain characters are not able to sync to certain OS, so removing any of the characters listed in our article here from the folder name should…

Hello there @"BigE1", welcome to the Dropbox Community! From what you mentioned about the options you see when clicking the Dropbox icon in your system tray, the options indeed sound a little strange. Just to confirm, are you clicking the small icon that appears next to the clock display in the bottom right corner of your…

Hey there @"Christian78", If you've selected the top level folder to "not start synced" by default, then I'd recommend setting the settings for any sub folders created to be "synced by default". Applying this setting to the sub folders should only result in the folders syncing to the members' computers if they have…

Hello there @"Christa1", welcome to the Dropbox Community! If their account is currently on the free Business trial, they will need to cancel the trial so that they can be invited to join another team. The steps to cancel the trial can be found in this article here. This will convert them back to a personal account, which…

Hey @"BK15", thanks for that info! Could you just try toggling off the camera uploads option and then turning it back on again to see if that will trigger it to upload the remaining photos? Also, are the recent photos that are missing files that you have edited or applied a filter to at all? Let me how it goes - thanks!

Thanks for trying that @"DJones722"! To have a look into this further, I've reached out to your email address associated with your Community profile. If you're interested to continue looking into this, please just check your inbox when you have the time and we can go from there. Thanks!

Hey there @"BK15", Could you just clarify a few things for me? When you mentioned that some photos are uploaded, are only recent photos uploaded and not older ones or is it more like a random selection of photos here and there? Please send along a screenshot of the Camera Upload settings from within the Dropbox app. Also,…

Hey there @"jordanbrownmusi", Any changes that you make to your files and folders in your desktop Dropbox folder will sync to the website (and vice versa) so you only need to make this change in one place. I would only add that the changes will need to sync, so you might not see the changes reflected immediately. You'll be…

Hey there @"DJones722", Thanks for the extensive info you've provided here and great job on the troubleshooting so far! Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account. Let me know…

Hey there @"dawnbowles", Can you let us know a little more info on exactly what you're trying to achieve and where you're running into an issue? Are you trying to delete files from your account, or permanently delete multiple files at a time? If you can provide a little more detail on your issue, I'd be more than happy to…

Hey there @"Kido", Could you just confirm for me if you currently have one of the licenses required by Microsoft to be able to use the integration with the Business subscription? You can find the list of licenses from this article here. If you do have one of these licenses and are still having issues with using the…

Hey @"ben p.11", I understand that for you this isn't solved, however this helps us to keep all relevant information in one place. I located your open ticket with our Support team and passed along your comments here, and I'd advise to continue working on this with our specialist as you'd need to discuss account specific…

Hey there @"ben p.11", Just to note, I've merged your post here as it seems your issue is similar to the one discussed here. To start off, could you please just let me know what OS systems you're using when accessing your Dropbox files via the desktop app? Also, if you check the version history of the file and are able to…

Hey @"TommyAC", I replied to your email, can you check your email inbox when you have the time to see if you've received this? Let me know if you didn't - thanks!

Hey there @"EllKay", Just as a side note, I've merged your post here as it pertains to the same issue. I've reached out to your email address associated with your Community profile so that we can look into this a bit further. Please just check your inbox when you have a moment and we'll go from there. Thanks!

Hey there @"TommyAC", To look into this further I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we'll go from there. Thanks! 

Hey there @"WD", Since you're already in contact with our Support team for this issue, I'd recommend contacting the agent handling your case for an update. You'll receive any updates first and foremost through your communication with the team via email. Sorry that I can't be of much more help here!

Hey there @"alexcoote" and @"MrRogers83", To have a further look into this I've reached out to both of your email addresses, associated with your Community profiles, through our Support channel. This will allow us to discuss some account specifics as we can't do this here on the Community as it's a public forum. When you…