Daphne Dropbox Community Moderator

Thanks for reaching out to us @"lightningpaw77"! Just to double check the email address that you received this from, when viewing the message in your inbox can you please click the sender's info (Dropbox <no-reply@dropbox.com>)? This will expand for more info and you can see the exact email that you received this from. Let…

Hi there @"henrywilliam463", apologies for the delayed reply! As mentioned above, we don't currently have a way to customise shared links themselves. You could try using a link shortening service like Rich suggested above though if that helps. Let me know if you have any other questions! PS. I removed the link from your…

Hello @"BREMY", thanks for joining us here! What Rich mentioned is indeed correct, with the exception of Microsoft Office files which can be shared individually with "can edit" rights. If the file is any other file type, then you can only share individual files with "can view" rights. In the latter case, you can place the…

Hey there @"issue_goggle", thanks for joining us here! I'm sorry to hear about your situation, I'll try my best to assist you with this. Firstly, can you just check that the email you received is from an official domain? When viewing the notification you mentioned in your email inbox, you can click the sender's name to see…

Hi there @"mi11", thanks for joining us here! From what you mentioned, is it safe to assume that you're using a Windows device? Since Windows has a limit of 15 overlay icons, if you need to prioritize other icons over Dropbox then I can suggest checking which icons are registered with the steps below: * Press…

Hey there @"Bob S.15", thanks for reaching out to us with this! Just as a side note, I've merged your post here as it pertains to the issue described here and so I can point you to the accepted solution here. It seems we had a technical issue and Ross has explained this in a bit more detail. Sorry for any confusion caused…

Hi @"robphat", I'm sorry to hear that you weren't able to receive my email. It seems that you opened another ticket with with our team (Kyle), so I've passed along your comments there and they will continue to look into this with you. I've given them a nudge and they'll get back to you as soon as possible with the next…

Hey @"robphat", I was only able to locate one open ticket for the email associated with your Community profile, which was the one you referenced in your reply above. I have replied to you from that ticket, if you didn't receive my reply to you could you just check your spam/junk folder in case it was mistakenly redirected…

Hey @"robphat", If they're getting this error message when attempting to upload files, then it appears that this is due to a browser issue on their side. This is why it's suggested to try using a different web browser etc. as in these cases, it's most likely not an issue with the link itself. That being said, I'd be happy…

Hey @"toddynho", Apologies for the misunderstanding there as I believed you were referring to the icon appearing in the dock and not the small Dropbox icon near the system tray's clock display. With the steps mentioned above it wouldn't stop syncing, however this doesn't apply to what you're referring to in this case. I'll…

Hey there @"toddynho", If you don't want to have the Dropbox icon appear in your dock you can disable it from appearing when Dropbox starts with these steps: * Click the Dropbox icon in your menu bar. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." from the menu. * On the…

Hello there @"rsaito", When you're composing an email through the Gmail app, if you tap the "..." in the top right corner, do you see an option to "Insert from Dropbox"? If not, can you just check that you have connected your Dropbox and Google accounts from your Connected apps page here (you'll need to have the same email…

I'm glad to hear that you found the cause of this! Also, thanks for sharing your update here @"Dkcc74" with the specifics as I'm sure this could be helpful to other users who are having the same issue. If you have any other questions or issues with this then just give me a nudge here, I'll be happy to help further. :grin:…

I'm glad to hear that @"Dkcc74"! If it's working fine in incognito mode then it's most likely a browser extension that is causing the error message. Can you try disabling your extensions one by one on a normal browser window? If the issue is resolved after a particular extension is disabled then it may be the one causing…

Hello there @"Dkcc74", Could you first just try the steps below to see if any of them resolves the issue you're having: * Try using a different web browser * Use an incognito/private window * Clear the browser cache If the issue persists, would you mind sending a screenshot of the error messages that you're seeing? Also,…

Welcome to the Dropbox Community @"robphat"! Perhaps you could take a look at this article here which explains error messages that can occur when trying to upload to a file request. This should narrow down where the issue is arising. I hope this helps, let me know if you have any other questions!

Hey @"ExDragonUser", I'd be more than happy to help where I can with the issue you're having. What you mentioned is indeed correct, that the desktop app has a soft limit of syncing around 300,000 files. However, this is indeed a soft limit and it depends highly on your device's specifications, so this is probably why you…

Hey @"MF_TBM", Sounds like you got it all set up perfectly with the steps from the solution! I'm sure your step by step guide will be useful for others who also have the same query so thanks for taking the time to share that with us here. As the "Everyone at [Company name]" group is an automated group which updates itself…

Hey all, apologies for the tardy reply on my side! @"Mkristan", if you're still having the same issue, could you just try reinstalling the mobile Dropbox app to see if that does the trick at all? After having a further look into this it seems like it may be due to the Outlook mobile app not meeting the system requirements.…

Hey there @"MF_TBM", sorry to hear you're having trouble with this! Did you have the chance to look at the accepted solution here as it applies to how you can remedy the situation you described? If there's any points that you're unsure of or need further assistance with then I'll be more than happy to help. I'll just need…

Hey @"ScottyF", thanks for your update! It seems that I received your reply in the end and I've followed up there. We will continue looking into this via our email communication as we don't currently have any news on this on our side and need to do some further investigation. Please just keep an eye on your inbox and we'll…

Hey all! Just as a side note, I've merged your thread here @"BrindleysCA" and @"DB825". Would you mind taking a look at my previous response and let me know what you find there? @"ScottyF", I also located your reply in another thread and have merged it to your original post. To have a better look into this I've reached out…

Hey there @"MarianoBNewlink", let's see if we can get to the bottom of this! Initially, from what you mentioned about being able to open the file if it's copied outside of Dropbox, could the filepath the file is within in the Dropbox folder be very long? To check if this is the case, can you close the desktop app so that…

Hey there @"ScottyF", Can you let me know if this issue is occurring for all PDF files or just certain ones? If it's just specific files, do you notice any similarities in the size of the files perhaps? Also, can you just ensure that you have the most up to date version of the Dropbox app and that there are no pending…

Hello there @"Willy_Warbucks", From the version of Safari that you mentioned, could you check to see if there are any pending updates to see if that will help with the issue you're having? From what the OP quoted about the error they received, are you able to click the option to "Learn more to allow access to third-party…

Hi there @"Emmpathic", welcome to the Dropbox Community! You can create a file request that you can send to others as a link to upload files to, which places them directly into the chosen folder in your account. You'll just need to bear in mind the bandwidth limits that will apply to your file request link, which you can…

Hi all! Just wanted to touch base here to let you know that I'll be more than happy to pass along your feedback to the relevant team @"TechGuy". We always appreciate your feedback and suggestions here on the Community. Give me a nudge if you have any questions - thanks!

Hey there @"Baboo85", From what I understand, you're having some trouble with setting files in your Dropbox folder to be local, right? So if you've changed the setting within the app preferences to sync new files as local, this will only apply to new files that sync to your account. As you mentioned, any files that are…

Hey @"PeterXP", I'll be more than happy to pass along your feedback and suggestions to our dev team so that they can review this for future Dropbox improvements. Unfortunately, at the moment there's not much else I can suggest here as we don't have a function that would help with migrating your data. I could suggest though…

Hey there @"PeterXP", welcome to the Dropbox Community! Since exporting the images is a function of iPhotos, there's unfortunately not much I can suggest here. You might need to contact Apple Support for some further assistance with how to export into the folder structure you'd like. Otherwise, there might be some users…