Daphne Dropbox Community Moderator

Hey there @"DCh02", thanks for reaching out to us here! Are the files you're trying to open on your desktop possibly Smart Synced as "online only" with a grey cloud icon next to the files? Or do they appear in Finder with a green tick :white_check_mark:? If they're currently "online only", can you try right clicking the…

Thanks for getting back to me here @"Olbliss"! At the moment, we're working hard to bring the desktop experience in 2020. I'll make sure to pass along your feedback to our dev team in regards to seeing this also within the mobile apps in the future. I completely understand that you'd like to try this out yourself, at the…

Thanks for getting back to us with your update @"Rafe"! Can you please just let me know what the current sync status of your desktop app is showing? Let me know what you find - cheers!

Hey @"Olbliss", thanks for joining us here! This is something that we're currently looking into with the new 2020 release of Dropbox Paper! You can check out a bit more about this here. This is only available to new users at the moment, while we don't have a current timeline of release to our existing users we will be…

Hey all, thanks for all your updates here! I just wanted to clarify for you @"randols", if you disable the system extension, it would be for your account rather than per device. You'll be able to turn it back on again though if you want to try this out. If you select all your top level folders within Dropbox you'll be able…

Hey all, thanks so much for sharing your interest in these ideas! At the moment, all but one idea is currently a feature within Dropbox Paper. The only one left from the list would be the ability to merge cells within tables! So that we can track your feedback effectively, I'd like to ask if you can post this request…

Hi @"randols", thanks for joining us here! I'd be happy to assist you with this, can you just let me know if the files were already Smart Synced before you applied these settings? Or did the files become "online only" after you have set them to be "local"? If they were already smart synced before applying this setting,…

Thanks for getting back to me here @"infuse19"! The "Everyone at..." group is only updated based on the current members of the team. When editing existing groups, the changes made in one group won't affect any other group. Give me another nudge if there's anything else that I can help with!

Thanks for joining us here @"infuse19"! Since this group is updated automatically by the system with the current team members, you wouldn't be able to edit the members within the group. However, you can create a new group which you'll be able to fully edit and use this instead of the "Everyone at..." group. I hope this…

I'm very glad to hear that everything is set up and working nicely @"Valekea"! If you need to format the hard drive and remove the Dropbox folder contents in the process, you'll need to unlink your desktop app from your account first. Once you've finished re-formatting, you can sign back into the desktop app and it will…

Thanks for getting back to me here @"tsigel"! So we can have a better look into this with some device specific info, I've reached out to your email address linked to your Community profile. Please just check your inbox when you have a second and we'll take it from there if you'd like to. Cheers!

You can indeed try moving the Dropbox folder to your external drive, by following the steps here. Before you do this, I'd recommend disabling Dropbox from starting automatically and launching the app manually to make sure the hard drive is correctly mounted. Also, as long as the app is running, your files within the…

Thanks for joining us here @"motleytwins"! I'm sorry to hear about the frustrations you've had with this, I'd be more than happy to help with this. Since you mentioned you're on a paid subscription, you should have access to the Dropbox Rewind feature. You can use this to rewind just a folder or even your whole account to…

Hi again @"jgp", I didn't see your last post there! I'm very happy to hear that this is working for you now. :laughing: If you have any other issues with this or any questions, don't hesitate to give me a nudge back here. I'd be more than happy to help. I hope you have a great day!

Thanks for those screenshots @"jgp", they're super helpful! So that we can do some further investigate into this, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can take it from there if you'd like to. Thanks!

Thanks for joining the discussion @"nmedia"! Just to cover all the troubleshooting and make sure we're on the same page, I'll need to ask you for a bit more info. Can you let me know if you see any difference when you try the following: * Clear the browser cache and try again * Use another web browser * Use an…

Thanks for getting back to me here @"jgp"! Could you just clarify, are you searching for specific keywords in English or another language? Would you mind sending a screenshot of what you see (or lack of what you see) when searching for a specific word? Also, out of curiosity, is the "Get started with dropbox" .pdf file in…

Thanks for getting back to me with this additional info @"Valekea"! In terms of syncing files between your computer and your account online, the files/folders would need to be located within the Dropbox folder on your computer to be synced. There currently isn't a way to have content outside of the Dropbox folder sync to…

Hey peeps, thanks for all your updates here! I'd just like to ask, @"redegg" and @"tsigel", do you both have Flash Player 10 or later installed and enabled on the Safari browser? If you open Dropbox in an incognito/private window, do you still have the same issue? Let me know and we'll take it from there - thanks!

Hi there @"iamyila", thanks for joining the discussion! Do you possibly not want to use smart sync at all on your files (at least for the moment)? If that's the case, then I can suggest disabling the system extension to disable Smart sync on your account. Before doing so, I'd recommend ensuring that all files are local by…

Hey there @"Valekea", welcome to the Dropbox Community! I'd be more than happy to assist you with this, let's see what we can do. When the desktop app is running it will keep all files and folders on your desktop synced with your account, I'm afraid there's no way around that. However, you can use selective sync to choose…

Hi there @"jgp", thanks for reaching out to us here! Full text search is indeed supported on iOS devices and for the file types that you mentioned. However, there may be certain circumstances where it isn't. Firstly, can you let me know if you're possibly searching for text in another language other than English? This…

Hey there @"nsnikhil", hope you had a great weekend! Center aligning text within Paper docs isn't a feature that's currently available I'm afraid. However, I was able to find a new request for this to be added to Paper, here on the Community. If you'd like to see this being implemented then I'd recommend going to the…

Awesome! I've reached out to your email, please just check your inbox when you have a moment and we'll take it from there. Cheers!

Thanks for the additional info @"issue_goggle"! I'm afraid in this case, since there isn't a Dropbox account under that email address, I would suggest contacting Google Support for some further assistance. Without knowing the Dropbox account, we have limited info on what exactly occurred. Google should have access to more…

I'm happy to hear that @"Marta9"! If there's anything else that I can assist with, feel free to nudge me here. Have a great day!

Thank you both for your detailed updates! It seems that this communication may have just been sent by mistake from what you've mentioned. There isn't a certain action that can be taken to prompt the communication to be sent to you (such as a new login etc). @"Marta9", you should be able to unlink the old device with an "x"…

Thanks for that info @"WildfireQueen"! Just to note, I've merged your posts here as it seems that you're experiencing the same issue as described here. So that we can have a better look into this, would you mind if I reach out to your email address associated with your Community profile? Let me know - cheers!

Hi peeps! @"Marta9", just to note, I've merged your post here as it seems to pertain to the same issue as the OP described. It seems that you both may have just received this notification by mistake, since you both appear to have received this from an official Dropbox domain and the link is to the expected web page. It…

Hello there @"WildfireQueen", hope you're doing well today! For this option to be available, you're browser needs to updated to the latest version but it also requires Flash Player 10 or later to be enabled on the browser too. Is it possible that you don't have this installed on the Safari? Also, you mentioned opening…