Daphne Dropbox Community Moderator

Hey again @"grooveolux", I hope you had a good weekend! It sounds like there might just be an issue with the image that was inserted that was causing this issue. I'm glad to hear though that you're working well with an alternative method though! :grin: If there's anything else that I can help with, don't hesitate to get…

Thanks for getting back to me here @"sehamel"! That's a shame, but I'm glad to hear that everything is sorted now. :grin: If there's anything else that I can help with, don't hesitate to give me a nudge here. I'd be more than happy to help. I hope you had a great weekend!

Thanks for joining the discussion here @"droptool"! Have you had the chance to try the steps mentioned previously by Jay here? Let me know what you find and we'll take it from there - cheers!

Thanks for trying those steps @"grooveolux"! Just out of curiosity, if you just preview the file through Dropbox online, are you able to see the images correctly from there? If your account is set to open the file directly on Microsoft Word Online, you can temporarily change the "Default editing apps" to "View on…

Hey there @"AmbrusFernas", thanks for reaching out to us here! I've merged your post here as it seems that you're having the same issue as described by others. To have a better look into this I've reached out to you both, @"Susanre" and @"AmbrusFernas", via the emails linked with your Community profiles. Please just check…

Hey there @"Luis28", thanks for reaching out to us here! I've merged your post to this thread here as it appears to be the same issue you described. Can you just check out the steps in the accepted solution here and let me know if this does the trick for you? Let me know how it goes!

Thanks for the info @"grooveolux"! Just to rule out any browser issues that might be interfering with that, can you try the following to see if there is any change in behaviour: * Clear the browser's cache * Use an incognito/private browsing window * Use another web browser Let me know how it goes - cheers!

Hey @"borkdude"! This isn't available to all users just yet since it's still in beta, as mentioned here. You can follow this thread to make sure you stay up to date with news on this. Cheers!

Thanks for reaching out to us here @"grooveolux"! To see if we can get to the bottom of this, let's have a look at a few things. Can you try opening the file locally on your computer to see if the images display? If you don't have the Dropbox desktop app installed, just download the file from the web. Also, were these…

Hey there @"DebEd42", thanks for reaching out to us here! From what you mentioned, do you mean attaching the file within an email to send it? If so, then there are a few methods I would suggest instead which should be more secure. If those you want to share the data with have their own Dropbox accounts, I would recommend…

Thanks for the ticket number @"Здравко", I was able to locate it. It seems that the ticket isn't closed, so I appreciate you nudging me on this. I'll have a look into this from my side, but in the meantime, if you'd like an update on the status of your ticket you can reply back to the last communication there. Cheers!

Thanks for getting back to me here peeps! I've reached out to your email @"eurico", please just check your inbox when you have a chance and we can do some investigation into this. For me to be able to pass this along to the team, we would need to gather all the relevant info and send this to our specialist via our Support…

Thanks for getting back to us here @"sagarisms"! This is a feature available with our paid subscriptions, and has been for quite a while now. :grin: I appreciate your feedback though and I've made a note of this. If you have any other questions or need assistance with anything else, I'd suggest starting a new discussion…

Hey @"sagarisms", thanks for sharing your thoughts here! I just wanted to jump in and mention that perhaps Smart Sync would be the feature you're looking for. It allows you to see your full file structure in your local Dropbox folder, without taking space on your hard drive. I hope this helps!

Hey there @"up12345", thanks for joining us here! I'd be more than happy to do some investigation into this with you, if you'd like to of course. I've reached out to your email linked to you Community profile. Please just check your inbox when you have the chance and we can go from there. Let me know if you have any other…

I'm very glad to hear that @"Etwhalen9090"! If there's anything else that I can help with, feel free to just give me a nudge here. I'd be more than happy to help. :grin: I hope you have a great start to the week - cheers!

Thanks for getting back to me @"Olbliss"! In that case, I'm afraid there isn't much I can suggest there since you would still need to save the file back to Dropbox. I've made a note of your feedback here as I understand that opening the files directly within the the Google apps would be very useful for you. Sorry that I…

Hi there everyone, just wanted to update you with some good news! We're currently working on a feature to allow you to ignore local folders from syncing with your Dropbox account. At the moment, this is currently in beta so isn't available to all users, but we're working hard to roll this out to more users in the future.…

Hey @"Etwhalen9090", no problem I'm here to help! When you make a file online only with Smart Sync, it should appear with a grey cloud icon to show this has been applied, and the size it takes on your disk should be reduced. If you apply Selective Sync to your files, it will remove the local files for you automatically.…

Hey again @"Olbliss", I hope you're doing well today! At the moment, the mobile app can only be used to view your Google Sheets. To be able to edit them, you would indeed need to open the file via your browser. Since I understand that this isn't viable for you and you prefer using the local apps on your iPad, can you try…

Thanks for getting back to us here @"Etwhalen9090"! Before removing the folder with Selective Sync, if the desktop app is showing "Up to date" then syncing should be complete and everything should be available online. If you'd just like to double check, you can go to the folder and make sure that it's showing…

Hey all, thanks for joining the discussion here! Sometimes this can happen then the file is being accessed from another device, so Dropbox can't sync the deletion of the file and it ends up being synced back to the original location. To see if something like this is happening, @"assistant123" and @"IanDavidCottam" too if…

Hey peeps, thanks for mentioning me here @"Здравко"! I'd be more than happy to look further into this with you both, we'd need to have a look into this with some additional details so that we can troubleshoot with our specialists. So that we can gather some device specific info, would you mind if I reached out to both of…

Hey @"S_B_P", thanks for joining the discussion here! At the moment, there isn't an option to change the frequency of this notification. Since this isn't currently a feature, perhaps you could share this idea here. Other users will be able to upvote and share their interest in the idea too. Sorry that I couldn't help more…

Thanks for joining the discussion here @"sehamel"! As a first step, would you mind trying the following to see if this does the trick: * Click the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." * Go to the "Account" tab. * While holding the…

Hey there @"AGreenTejada", thanks for reaching out to us here! There would indeed be advantages to hosting the app within a shared folder, however there's a few points I want to touch on here with you. In general, we don't recommend syncing live databases with Dropbox. You could have issues with syncing as most programs…

Thanks or getting back to me here @"jdm2"! I completely understand that the steps I mentioned aren't ideal for you, the way each person uses Dropbox can vary a great deal. The desktop app will sync any changes that are made and available on the web as soon as they're made. This should mean that when the file…

Thanks for reaching out to us here @"jdm2", I hope you're having a good day! The best way I can suggest to determine whether your files are up to date, would indeed be to check the desktop app's sync status by looking at the Dropbox icon. The folder members could also check the file itself to see if it's showing the…

I'm glad to hear that did the trick @"DCh02"! Thanks for letting us know here too, I'm sure this will be a helpful step for anyone else who might face the same issue. If there's anything else I can help with or you have any other questions, don't hesitate to give me a nudge here. I'd be happy to help. :grin: I hope you…

Thanks for getting back to me with the screenshots @"DCh02"! Do you get the same error message if you try and open the file directly from the Dropbox folder in your Finder window? You can right click the file and choose "View in Finder" to easily navigate there. If you do get a similar error, can you try temporarily…