Daphne Dropbox Community Moderator

Okay, I've reached out to the email linked with your Community profile as this seems to be the one experiencing the issue. Please just check your inbox when you have a moment and we can go from there. Thanks!

So we can look into some device specific info on this, I'd need to be in contact with the email address that's associated with your Dropbox account. If this is different than the one linked to your Community profile @"Chillosoph", can you please create a ticket from here and let me know the ticket number that you receive?…

Hey peeps, apologies for the delayed reply here! Would you both, @"MarkeyVAHK" and @"JG2019", mind checking my previous post here and let me know what you find? Let me know and we can go from there - thanks!

Hey @"Здравко", it seems that your post got caught up in the spam filter, I wasn't removing your post on my side. I've gone ahead and removed it from there for you. It probably happened due to the length of your post so please bear this in mind when posting in the future. Thanks!

Thanks for the screenshot @"Chillosoph"! If the issue was caused due to incorrect permissions, the desktop app might need a little time to finish syncing any files it couldn't sync previously. Do you still see no progress within the sync status? If there has been no change, would you mind if I reached out to your email…

Thanks for getting back to me @"Chillosoph"! Can you just try clicking anywhere on this window and then try holding the Space bar key again to see if the options appear then? You'll need to keep the Space bar pressed to see and click the option. Keep me posted!

Hey @"AgardD", thanks for joining the thread here! Earlier this year, there was a change made in the way that Dropbox syncs symlinks. Please check out this article here for more info on this. I hope this helps, let me know if you have any other questions!

Hey @"Chillosoph", I hope you're having a good day so far! I've merged your post here as you described a similar issue. Can you please take a look at my first post here and let me know if this does the trick? Let me know - thanks!

I'm glad to hear that the issue was resolved! Thanks for taking the time to update me here with this too, as I'm sure this would be helpful for others who might be having the same issue. I'll admit, it does sound a little strange that this is what resolved this, as having "online only" files with Smart Sync shouldn't cause…

Hey @"mbac"! I just located that ticket and can see a colleague of mine has already sent your case to our specialists to opt you in. For the moment, please just keep an eye on your inbox for any further info the team might get back to you with. If there's anything I can assist with in the meantime, don't hesitate to give…

Thanks for your patience @"tondija". So we can have a better look into this, I've sent you an email to the address linked with your Community profile. If you'd like, please just check your inbox when you have a moment. Cheers!

Hey peeps, hope you're both well today! Would you mind letting me know if you've contacted the Support team to be opted in for "Zero Size Placeholder" beta as Walter mentioned previously? This sets the logical size of the file to 0KB and so should resolve the issue you're having with not seeing the reduced space on your…

Thanks for clarifying that for me @"tondija". When you open the link within Chrome, choose to continue and then tap the 3 dots in the top right corner. I hope this helps!

Hmmm, that's interesting @"tondija". :thinking: When you simply tap the link in the email, do you get an error message when trying to open it in Chrome? If so, can you send a screenshot of the error? Also, when you open the link, can you choose the "desktop version" of the website to see if this helps when opening the link…

Thanks for joining us here @"tondija"! Would you mind letting us know if you have the same issue if you try and open the links within another web browser on your mobile? You can download another web browser for free from the app store if you don't already have one. Let me know what you find!

Hey @"Philminh", just following up here! I've reached out to the email linked with your Community profile. Please just check your inbox when you have a moment and we can take it from there. Thanks!

Hey there @"Anas1", I hope you're well today! To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile. Please just check your inbox when you have a moment and we can take it from there. Thanks!

Hey @"Jbarber", thanks for reaching out to us here! I've merged your post here so that I can ask you to take a look at Walter's post here. Can you take a look at the info there and let me know if this helps? Thanks!

Thanks for getting back to me here @"coymeetsworld"! After fixing the permissions and hardlinks, it may need a little time just to catch up so it would be normal to see the status fluctuate a bit. However, let's have a look at some other possibilities in the meantime. Do you possibly have any symlinks within your Dropbox…

Hey @"coymeetsworld", thanks for reaching out here! There could be a few reasons causing this issue. Could you try the following and let me know if it does the trick: * Click the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." * Go to the…

No problem at all @"Khimari", I'm just glad to hear it's working for you! If there's anything else that I can help with, don't hesitate to give me a nudge here, I'd be more than happy to help. :grin: Have a great day!

Thanks for joining us here @"gguerre"! If you'd like to do some investigation into this with us, I've reached out to your email linked with your Community profile. If you have the time (and would like to of course), please feel free to just check your inbox and reply back to me there. Thanks!

Thanks for joining us here @"Khimari", I hope you're well today! Can you let me know if when you're exporting multiple images, do they appear correctly in the selected location? Do you get any error messages at all? Would you mind just letting me know the OS version your mobile device is running and the version of the…

Hey again @"grooveolux", I hope you had a good weekend! It sounds like there might just be an issue with the image that was inserted that was causing this issue. I'm glad to hear though that you're working well with an alternative method though! :grin: If there's anything else that I can help with, don't hesitate to get…

Thanks for getting back to me here @"sehamel"! That's a shame, but I'm glad to hear that everything is sorted now. :grin: If there's anything else that I can help with, don't hesitate to give me a nudge here. I'd be more than happy to help. I hope you had a great weekend!

Thanks for joining the discussion here @"droptool"! Have you had the chance to try the steps mentioned previously by Jay here? Let me know what you find and we'll take it from there - cheers!

Thanks for trying those steps @"grooveolux"! Just out of curiosity, if you just preview the file through Dropbox online, are you able to see the images correctly from there? If your account is set to open the file directly on Microsoft Word Online, you can temporarily change the "Default editing apps" to "View on…

Hey there @"AmbrusFernas", thanks for reaching out to us here! I've merged your post here as it seems that you're having the same issue as described by others. To have a better look into this I've reached out to you both, @"Susanre" and @"AmbrusFernas", via the emails linked with your Community profiles. Please just check…

Hey there @"Luis28", thanks for reaching out to us here! I've merged your post to this thread here as it appears to be the same issue you described. Can you just check out the steps in the accepted solution here and let me know if this does the trick for you? Let me know how it goes!

Thanks for the info @"grooveolux"! Just to rule out any browser issues that might be interfering with that, can you try the following to see if there is any change in behaviour: * Clear the browser's cache * Use an incognito/private browsing window * Use another web browser Let me know how it goes - cheers!