Daphne Dropbox Community Moderator

Hey @"RToudouze", thanks for reaching out to us here! We don't currently have a feature that would do this through Dropbox. You can only print images through the website by opening each image and choosing the print option. However, if you have the desktop app syncing your files to your computer, then you may be able to…

Hey @"sebastian_", I've just been doing some tests on our side! So firstly, it's indeed very strange that we're getting an error when trying to open this thread when signed out. This is something that I've not seen before. :thinking: Any posts here within the Community are available to see for everyone as you don't need to…

Thanks for checking on that @"Clementine11"! So we can have a better look at this, I've reached out to the email linked with your profile. When you have the chance, please have a look in your inbox for my message and we can take it from there. Cheers!

Hey @"gCassy", thanks for joining us here! To do some further investigation with you, I've reached out to the email address linked with your Community profile. When you have the chance, please take a look at your inbox for my message and we can take it from there. Thanks!

I'm super happy to hear that @"bennchann"! I'm always here if you need anything else, feel free to just give me a nudge. Have a great day! 

Hey @"stevejhastings", thanks for joining us here! Would you mind trying the steps again, but instead of clicking "Fix hardlinks" can you try the "Fix permissions" option? There will be a short period after where you might see some small fluctuations in the sync status while this change is applied, so please allow a short…

Hey @"cstanberry", I hope you're having a good day! You can upload the zip file either through the website, desktop app or mobile app. If you're using a computer, you can check out the steps listed here to upload either via the website or the desktop app. Please bear in mind that the file will need to be 50 GB or smaller…

Hey @"ZHpike0478", thanks for reaching out to us! The easiest way that you can receive files into specific folders within your Dropbox account would be through File requests. I believe for your usage this would work best as you don't need to have a Dropbox account to upload to a File request link, so it would work nicely…

Hey again @"bennchann"! For the first error message that you showed there, can you check out Jay's reply here on another thread to see if that does the trick? I'm thinking that resolving this should also fix the second error and issues with Smart Sync that you're having at the moment. Let me know how it goes!

Hey @"Clementine11", thanks for joining us here! Do you see a pop-up to install the desktop app when you visit the Paper home page here on the Windows computer? Let me know what you find!

Thanks for the screenshot @"jt01"! It looks like the permissions have stayed with the folder after removing Dropbox from your computer. You'll need to change the folder permissions through your OS settings. You should be able to do this through by right clicking the folder, choosing "Properties" and changing the…

Hey @"jt01", I hope you're well today! When you mentioned that you deleted Dropbox from your computer, are you referring to uninstalling the desktop app? Were you able to delete other folders from the remaining Dropbox folders apart from these folders? Finally, can you send me a screenshot of the error that you're getting…

Thanks for joining the thread here @"miniseb"! For your files to sync to your account, you need to work on the file within the Dropbox folder. If you make changes to files outside of the Dropbox folder, these won't be saved to your account. If you have made a file "Online only" with Smart Sync, to work on the file you'll…

Good day to you too @"Search4f", thanks for joining us here! It sounds like you might be doing this with these steps through the desktop app preferences, is that right? If so, you'll need to unlink your account from the desktop app and when you sign back in, you can click the "Advanced settings" option to choose the…

Thanks for the screenshot @"bennchann"! If you check your account settings page here, is "Dropbox system extension" towards the bottom of the page toggled on? If it is, I'd suggest trying a basic reinstall (uninstall and reinstall) of the desktop app to see if this does the trick. This won't affect the files currently…

Thanks for getting back to me here @"GS321"! Since it's not possible to share the personal member folder itself, it's most likely that they created a new folder in the team's workspace and shared it with everyone. If the admin has allowed it through the team settings, you can create a new folder in the correct location and…

Thanks for joining us here @"Themagicaloz"! Would you mind trying to export multiple images when you connect to a different WiFi network to see if there's any difference in the behaviour there? Also, can you try doing this over cellular data too just to cover all possibilities? Let me know how it goes!

Hi @"bennchann", thanks for reaching out to us here! On your PC, is the current sync status of your desktop app showing it's "Up to date"? Also, do you see other Dropbox options when you right click a file/folder within the Dropbox folder? Let me know what you find!

Hello @"GS321", thanks for reaching out to us here! Is it safe to assume that you're referring to your personal member folder with your name? The personal member folder is unshared for all team members by default and I'm afraid it's not possible to share this folder. However, you can share any of the sub folders within it…

Awesome! I've just sent you an email, please just check your inbox when you have a moment and we'll go from there. Cheers @"KGmarie"!

Thanks for getting back to me here @"KGmarie"! Can you send me a screenshot of the error message that you're receiving when trying to view one of the files? Also, would you mind if I reached out to the email linked with your profile so that I can look into this a bit better with you through our Support channel? Keep me…

Hey @"KGmarie", thanks for reaching out to us here! Just to clarify, when you mentioned that you tried viewing the files on your laptop, was this via the website or locally downloaded files from the desktop app? If you try and export the file on your phone to your device's storage, are you able to view the file correctly…

Hi @"Alanlw", I hope you're having a good day so far! I've just merged your post here as Lusil has explained this kind of situation above and has some great advice on what you can do to resolve this. When you have the chance, please just take a look at her replies above and let us know if you have any other questions about…

Thanks for joining us here @"DigitalDawg"! You should see this bar when you're browsing through photos in your account online. You should have the black bar along the bottom of the image preview that looks something like this: If you're not able to see this black bar, could you try using another browser or incognito mode…

I'm very happy to hear that @"pdiseris"! If you need help with anything else, please feel free to give me a nudge here. I'd be more than happy to help out. :grin: I hope you have a great start to the year! 

Hello @"AndrewWilliams", I hope you're having a good day so far! Since this folder is no longer connected to the Dropbox account, you should be fine to go ahead with deleting the old Dropbox folder and its content. Just to make sure, you can check the current Dropbox folder location is indeed pointing to the new location…

Hi again @"pdiseris". I was just wondering if you've had success with syncing over the weekend or if the issue is persisting? Looking forward to your update!

Hey @"pdiseris", I'm very glad to hear that! It can indeed take a little time for fixing the hardlinks and permissions to take effect, especially if you have a lot of files in your Dropbox folder. I've made sure to pass this along to your open ticket with our Support team too, just to keep them in the loop. Keep me posted…

Thanks for joining us here @"annudawn245"! If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files. The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here. Sorry that I…

Hey @"pdiseris", I hope you're well today! The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps: * Click the Dropbox icon in your menu bar/system tray. * Click the profile pic/initials icon in the top right of the window.…