Daphne Dropbox Community Moderator

Thanks for getting back to me @"nyc10", and apologies in advance for the long reply! So this might be down to how the files were originally shared with you, as you will have had different options to save them to your Dropbox account. When sharing, you can either share a folder or you can share a link. With a shared folder,…

Thanks for all the info @"Elliott_Brown"! To have a better look into this, I've reached out to the email linked with your profile. When you have the chance, please check your inbox and we can take it from there. Cheers!

Hi there @"Nanalin1", I'm really sorry to hear about this! Could you take a look at your Events page here to see if you can locate any deletion events or anything that would explain what you're experiencing there? If the files have been mistakenly deleted, can you try restoring the files with the steps outlined here? If…

Hi @"hardlink", thanks for joining the discussion! To see the option within your desktop app preferences, you need to hold down the Space bar key while you're within the "Account" tab. When you do this, are you able to see the option? You'll need to keep the key pressed to see and click on the option. Let me know how it…

Hey everyone, thanks for joining the discussion here! I'm really sorry to hear about the issues you've had over the weekend with syncing. Thank you to everyone who took the time to share their input on what worked for them. I'm very happy to hear that the steps worked for you @"lucaspinhro", thanks for updating me with…

Hello there @"Elliott_Brown", I hope you're having a great Monday so far! Just out of curiosity, did you recently enable the file locking feature on your team account? Just to rule out a few possibilities, can you just try and see if you can see the option when using another web browser? Or through an incognito/private…

Hey @"yellow_pages", thanks for reaching out to us here on the Community! It is possible to open a file from a shared link directly in your local Microsoft Office app, but you would need to meet a few requirements for this. You would need to have the desktop app installed on the device, signed into the same Dropbox account…

Hi @"nyc10", I'd be more than happy to help get to the bottom of this! I'd suggest checking your Events page here, to try and locate the event associated with this folder. Also, can you have a look in your Sharing tab here incase the folder was mistakenly deleted from your account temporarily? It's possible that the owner…

Hey peeps, thanks for joining the discussion! @"Shawn B.14", I've reached out to your email to have a better look into this. Please just check your inbox when you have a moment and we'll take it from there. After trying the "Fix..." options through the desktop app, it can take some time for the changes to apply and then…

Hey everyone, we have a little update to share with you all! We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client. @"ScubaStephen" and @"gojanpaolo", along with anyone else…

Thanks for all the detail @"Shawn B.14"! To try and see which files are being uploaded/downloaded, can you open the Dropbox folder in your File explorer and see if there are any folders or files with the blue syncing icon? The folder where files are being uploaded/downloaded within should be showing the syncing icon, so…

Hey @"Cylon_X", I hope you're well today! Can you just take a look at the steps I posted here to see if that does the trick? You might need to give the app a short amount of time to apply the changes before you notice any change in the sync status. Let me know how it goes!

Hey peeps, I hope you're all having a good day so far! Thanks for your update @"Peter R.42". If the integration is working okay through the incognito window, then it suggests that one of your browser extensions is interfering. Perhaps you can try disabling them one by one until there is any change in the behaviour to see…

Hey @"Mark M.122", apologies for the delayed reply here! I'm very glad to hear that you resolved the issue, awesome work on the troubleshooting there too. :grin: I really appreciate you taking the time to come back and share what worked for you here, as I'm sure that this will be helpful to others who might be having the…

Hey peeps, thanks for your ongoing updates here! I don't have any updates to share on this just yet, we'll make sure to let you all know here as soon as we have some news. @"Susanre", I noticed that you have been in contact with one of our specialists through email. I can see that they replied to you asking for some…

Thanks for the info @"NiklasB"! That does indeed sound rather strange. :thinking: In this case, saving the file would be down to the app used to make the edits, so the file being saved in another location might be due to a setting within Word. I would suggest reaching out to Microsoft Support to find out why the app is…

Hey @"Shawn B.14", apologies for the delayed reply here! Can you let me know if you've had any progress with the syncing at all? Usually, if incorrect permissions are the cause of stuck syncing, applying the fixes mentioned above would allow syncing to progress so it may be expected that the number increases for a time…

Hey @"Shawn B.14", I hope you're well today! After some updates or reinstallations, it would be expected that the desktop app does a quick reindex of your files. However, the stuck syncing seems to be the problem here. Can you try the following steps to see if they do the trick: * Click the Dropbox icon in your system…

Hey @"Mark M.122", I hope you're having a good day so far! It could be due to the number of files that you're trying to sync, as the performance of the desktop app can sometime start to degrade after 300,000 files. While this does highly depend in the OS and hardware specifications, I'd suggest trying to use selective sync…

Thanks for the screenshot @"NiklasB"! It seems that Word is creating temporary files, which are used to temporarily store file info when it's being edited to free up the computer memory, or to prevent data loss. The temporary file should only exist while the current session of Word is open, and it shouldn't result in the…

Hey @"digiwombat"! At the moment, I don't have any further info to share on this I'm afraid. If I do receive any further news, I'll make sure to update you all here. Thanks!

Hey peeps, thanks for joining us here! Would you mind if I reached out to the email linked with your profile @"rf7", so that we can do some further investigation into this? Through our Support channel I'll be able to have a better look into this with you. @"Peter R.42", would you mind just trying an incognito window to see…

Hey again @"JB M.2". While I can't guarantee what we can do in terms of surveying through the Community, I've made note of your suggestion about the idea. I can't speak for everyone in terms of who uses and finds this feature useful as many people use Dropbox for different reasons and have different usage requirements. It…

Hey peeps, just dropping in here! At the moment, we don't have a feature within Dropbox that allows you to see a total of how many files are within a folder and all its subfolders online. The current suggested work around is that if you have the desktop app syncing your files, you can use the default file browser options…

Hey @"Jamesr1", thanks for joining the discussion here! So we can do a little investigation into this and send this along to our specialists, we would need to continue through our Support channel. I was able to locate your open ticket with our team, and I've taken over the case and followed up with you there. When you have…

Hey @"inthemoment", thanks for joining the discussion! There's a few things I'd like to check with you to see if everything is set up correctly. Can you please check your connected apps page here, to see if your Google account is showing as connected there? Also, is this the same email that is associated with your Dropbox…

Hey peeps, just dropping in here for an update. If you have turned off the system extension @"JB M.2", then it shouldn't be turned back on again by Dropbox without your input. If you notice this occur again, then please don't hesitate to reach back out to me here and I'd be happy to look into this in more detail with you.…

Hey @"BenB2", thanks for reaching out to us here! I'd be more than happy to investigate this in a little more detail with you, so I've reached out to the email linked with your Community profile. When you have a moment, please check your inbox for my message and we can take it from there. Thanks!

Hey @"FloMan", thanks for joining us here! Just out of curiosity, could you just let me know if you still get the error when you copy and paste the link into your browser, rather than just tapping on the link? Keep me posted - thanks!

Hi @"NiklasB", I hope you're well today! Just to make sure that I fully understand what is happening, I have a few questions to ask you. Could you give me an example of the file name when it is renamed? Does this look like a temporary Word file? Is the file removed from its original location when saved, or is it relocated…