Daphne Dropbox Community Moderator

Hi @"tblewis0", thanks for joining the discussion! If you haven't already, can you please check the "accepted solution" here for our latest update on this? If possible, please update to the 15.1 MP version of Symantec Endpoint Protection as this should resolve the issue with the BSoD. Should the issue persists when you…

Hey everyone, I hope you're all having a good day so far! If you're not having any issues with Chrome in an incognito window @"archambault84", then it suggests there's a specific browser extension that is blocking the action. With a normal Chrome window, can you try disabling your extensions one by one to see if you can…

Okay, I see @"ModelXTC". :thinking: So we can have a better look into this, I've reached out to the email linked with your profile. If you'd like to, please check your inbox when you have a moment and we can take it from there. Thanks!

Hey @"lindacue", thanks for reaching out to us here! If you want to keep the files on your computer and remove them from Dropbox, you can indeed move the files from the Dropbox folder to any other location on your computer. I'd just like to note, if any of your files are Smart Synced as "online only" with a grey cloud…

Thanks for the info @"hardlink"! In this case, there isn't much I can suggest in regards to the symlinks. The workaround for using them with Dropbox would be to reverse them, so the file is within the Dropbox folder instead. I understand that this isn't ideal for your though due to your current set up. I'd just like to…

Thanks for all your updates here! To have a better look into this, I've reached out to your emails @"simmenfl" and @"cprice1". When you have the chance, please check your inbox and we can go from there. If your account is showing as connected there @"cprice1", then you should be good to go. We'll do some further…

Thanks for getting back to me @"ModelXTC"! Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds. Keep me posted on your findings!

Hey @"ModelXTC", thanks for reaching out to us here! Since you're seeing a slow speed initially, could you try temporarily disabling any antivirus or firewall installations to see if that helps at all? Let me know how it goes and we'll take it from there!

Hey @"PeterDBU"! I'm sorry to hear that updating the antivirus you mentioned in your previous post ended up not working out. If the issue is only persisting while McAffe is running on your computer, then I'd suggest letting the specialist you're in contact with know. Can you reply back to their last email and let them know…

I'm sorry to hear you feel that way @"BoxyBeat"! I wanted to ensure that what was occurring on your device is the same as what I was trying on my side as I wasn't aware of which device and OS you were using. In my first post I explained that this would be the expected behaviour if you saw the same difference in the video…

Thanks for getting back to me @"hardlink"! Is it possible that they're symlinks instead of hardlinks? Rather than a copy of the file that it's linked with, it would be like a shortcut to the file in another location. Could you try the steps listed in point 7 here and let me know if you find symlinks within the Dropbox…

Hey @"Michael W.", thanks for joining us here! I was able to find your ticket with our Support team and let them know your comments here, just to keep them in the loop. This is something that we're looking into at the moment, so thank you for taking the time to reach out to us with this as it will help the team with their…

Thanks for checking on that too @"BoxyBeat"! In this case, I can only suggest to use manual uploading for videos if you'd like to keep the original filename I'm afraid. Camera uploads is expected to upload and name the file based on the timestamp of when it was take. While I can't provide you with a work around for this…

Hey peeps, thanks for joining us here! Apologies for the delay @"KAPINNEY", can you just check within your Safari preferences that cookies are not blocked? You can check out the steps here. Also, @"cprice1", can you just confirm for me if you see your Google account is showing as connected within your account settings…

I'm really glad to hear that @"AlanHartley"! If you need anything else, feel free to give me a nudge here as I'd be more than happy to help out. :grin: Have a great day! 

Hello again everyone! Thanks for joining us here @"user2891". To see those "fix" options, you'll need to keep the space bar key pressed while in the "Account" tab of the app preferences. If this doesn't do the trick, can you check the steps I mentioned here to see if you have any symlinks within your Dropbox folder? At the…

Hi there @"holf", thanks for reaching out to us here on the Community! I've moved your post to it's own thread as you're currently using a different OS (Linux rather than Windows) to those on the thread you originally posted in here. I'd love to troubleshoot with you and keep this separate to avoid any confusion. Since…

Hi there @"BoxyBeat", This seems very interesting indeed! :thinking: I tried replicating this on my side and here are my findings. With videos taken on an Android device, the file is automatically named with the date and time at the start of the video, as you mentioned. However, when checking the details of the file (from…

You're more than welcome @"yellow_pages"! I wish I had something else that I could offer you for this. At the moment, I don't have any info to share on this. I can suggest though to share your request for this feature in our dedicated area of the forum here. Others can also back you up by upvoting the idea to show their…

Hey everyone, thanks for your patience here! Thanks for joining us here @"marcoross83", as a first step please just try the steps here. For those who already tried "Fix permissions/hardlinks", could you check that you don't have symlinks within your Dropbox folder? You can use the steps in point 7 of this article. Symlinks…

Hey there @"AlanHartley", thanks for reaching out to us here! When you tap the export option, from the app options along the top of the pop up please scroll to the right and tap on "More". From here, do you see an option to "Copy to Books"? If not, can you just makes sure that you have the most up to date versions of the…

Hey @"Termitter", just wanted to add to the info Fiona has already given you here! The pricing that you see there is shown in USD but the payment will indeed be paid in your local currency. This will be converted automatically for you. Since you're getting an error message though, we'd need to do some investigating with…

Thanks for getting back to me @"yellow_pages"! To see the "Open with" option, you would need to be signed into your account online. When signed in, opening a link to a file that exists in your account will redirect you to the file in its actual location. This way, it's like you'd opened it from your Files page. I'm afraid…

Hello all, hoping you're all well today! First of all, @"Matt F.16" apologies for that! I will place the steps to do this via the command line on Linux devices in the "More info" box below since it's a little lengthy. Spoiler Fixing file permissions via command line on Linux devices 1. Stop the desktop app from running on…

Thanks for getting back to me @"nyc10", and apologies in advance for the long reply! So this might be down to how the files were originally shared with you, as you will have had different options to save them to your Dropbox account. When sharing, you can either share a folder or you can share a link. With a shared folder,…

Thanks for all the info @"Elliott_Brown"! To have a better look into this, I've reached out to the email linked with your profile. When you have the chance, please check your inbox and we can take it from there. Cheers!

Hi there @"Nanalin1", I'm really sorry to hear about this! Could you take a look at your Events page here to see if you can locate any deletion events or anything that would explain what you're experiencing there? If the files have been mistakenly deleted, can you try restoring the files with the steps outlined here? If…

Hi @"hardlink", thanks for joining the discussion! To see the option within your desktop app preferences, you need to hold down the Space bar key while you're within the "Account" tab. When you do this, are you able to see the option? You'll need to keep the key pressed to see and click on the option. Let me know how it…

Hey everyone, thanks for joining the discussion here! I'm really sorry to hear about the issues you've had over the weekend with syncing. Thank you to everyone who took the time to share their input on what worked for them. I'm very happy to hear that the steps worked for you @"lucaspinhro", thanks for updating me with…

Hello there @"Elliott_Brown", I hope you're having a great Monday so far! Just out of curiosity, did you recently enable the file locking feature on your team account? Just to rule out a few possibilities, can you just try and see if you can see the option when using another web browser? Or through an incognito/private…