Daphne Dropbox Community Moderator

Hey peeps, thanks for your updates here! I'm afraid there isn't much I can suggest @"tblewis0" as Symantec identified and released a fix for this issue on their side. Can you let me know why they won't assist you further? @"sncooper", I'd be happy to help look into this with you, can you just send me a photo of the error…

Hey peeps, thanks for your updates here! I'd be more than happy to look into this with you both @"merk" and @"C L B."! If you haven't already @"C L B.", can you check the bandwidth settings within the desktop app preferences to see if you have those limited at all? If that doesn't seem to do the trick, can you both let me…

I'm glad to hear that did the trick for you @"bluebell"! If you need anything else, I'd be more than happy to help. I'm just a post away. :grin: Have a wonderful day!

Hey @"Tarjh", thanks for joining us here! I was able to locate your open ticket with our team and I've passed along your comments from here and let them know that you're waiting on an update. I can assure you that your case is with our specialists and they're looking into this matter for you. They'll be in touch as soon as…

Thanks for the screenshots @"bluebell"! Can you try the following to see if it will allow you to see Dropbox as a location for importing items: * Open the Files app. * In the top right corner, tap "...". * Choose "Edit" * Toggle on Dropbox as a location. Let me know if that does the trick!

Thanks for checking on that @"VV4"! I've sent you a message to the email linked with your profile here, so that we can have a better look into this via our Support channel. If you'd like to, please check your inbox for my email and we can take it from there. Cheers!

Hey @"caprice830", I'm sorry to hear about that! So we can have a look into this, I've sent you a message to the email linked with your profile here. When you have the chance, please check your inbox and we can take it from there. Thanks! 

Hey there @"bluebell", I hope you're having a good day so far! I'm assuming that you're currently having this issue with the mobile app, as (from what I know) Procreate is an app for iOS devices, is that right? As a first step, please can you make sure that you're running the most up to date versions of both apps. Can you…

Hey @"VV4", thanks for trying out those steps! Can you let us know if you're able to export the file from Dropbox to the Outlook app? You can check the exact steps to do this from here. Also, have you perhaps set up a passcode for the Dropbox mobile app? Let me know!

Hey @"wildman83", thanks for reaching out to us here! We recently had an update about BSoD with those using Symantec on their devices, when you have a moment, please check out this post here. For the issue with the reappearing file, can you check the file history of the files to see which device it was added back from? Let…

I'm glad I could help out @"psalmone1"! If you need anything else or have any other questions, please feel free to give me a nudge here. :grin: Have a great day!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Thanks for getting back to me here @"JW15"! Once you've created the template, you'll need to trigger the generation of the template in a record. To do that, you can add a file into the Dropbox folder for that record, within the "Salesforce Documents" folder in your Dropbox account. I'm afraid we don't have any official…

Hey @"123esb", I hope you're having a good day so far! We don't have an update on this at the moment I'm afraid. We'll be sure to update you all here when there's some news to share. Thanks for your interest!

This idea is going to need a bit more support. We've updated the status to encourage more users to back you up!

I'm happy to hear that did the trick @"sbtracy"! Thanks for sharing exactly what resolved this for you too, I'm sure that this will be helpful for anyone else having the same issue. Feel free to give me a nudge here if you have any other questions. :grin: Have a good day ahead!

Hi there @"JW15", I hope you're having a good day so far! I'm happy to say that this is entirely possible to do. You can create a template folder containing the subfolder structure that you'd like, using the steps outlined here. I hope this helps, let me know if you have any other questions!

Hi there @"psalmone1", I hope you're well today! At the moment, it's only possible to have one personal Dropbox account linked to the desktop app at a time. You wouldn't be able to link both accounts to the iMac's app. To access the second account on the iMac, the easiest workaround would be to use the website. Otherwise,…

Hi there @"sbtracy", thanks for reaching out to us here! When you click on the Dropbox icon in your menu bar, can you go to the Notifications tab and let me know what you see there? A screenshot of this would be helpful (excluding personal info). Also, which version of the desktop app do you have installed? Let me know and…

Thanks for getting back to me @"Wayne G.8"! I wouldn't be able to say for sure exactly what caused this issue as we'd need to do some further investigation. However, restarting will refresh the elements of the app and this could be why it resolved the issue. Can you just clarify for me if you see this issue often, or did…

Hi there @"Dpukc", I'm sorry to hear you're having issues with this! I'd like to look into this further with you and do some investigation, if you'd like to of course. I've reached out to the email linked with your profile here. When you have the chance, please just check your inbox and we can go from there. Thanks!

I'm glad to hear that you resolved this @"Wayne G.8"! I'd be more than happy to help if you have any other question while exploring the different uses of Dropbox. Please feel free to give me a nudge here anytime. :grin: Have a great week ahead!

Hey there @"Wayne G.8", thanks for reaching out to us here! I'm not sure I understand exactly what you're referring to there. Can you send me a screenshot of what you're seeing? Also, are you referring to the desktop app or the mobile app? Let me know and we can take it from there!

Hey @"rwraysmith", I'm sorry to hear you're having issues with this! If the file you need to attach doesn't have the cloud icon, then it should be available locally on your device. Are you able to tap the file to select it for attaching? Or is the file greyed out and can't be selected? If you'd like to, please send me a…

Thanks for getting back to me here @"dreamingenthusiast"! At the moment, we don't have any official integrations that I can recommend that would help you with this. I'd have to suggest doing a quick web search to find apps that would assist you with importing into the Music app. There may even be some others here who have…

Hey @"Darryl B.3", I hope you're well today! Usually, if the files are still trying to sync, they would appear with the syncing icon . The folder that these files are within will also show the syncing icon through the entire file path. If none of your top level folders are showing this icon, then I'd suggest trying the…

Thanks for joining the discussion here @"tgev" and @"Michele K.6"! Are your files showing that they're online only in your Finder with the grey cloud icon, but your Mac storage is still showing the original size of your files? If you right click an "online only" file and choose "Get Info", do you see what the "Size on…

Hey @"gusman", I hope you're well today! We currently only have integrations with Microsoft that would allow something similar to what you described here. If you happen to be using Microsoft Office docs, the Microsoft Office Online integration allows you to collaborate on files in real time. You can check out more about…

I'm really glad to hear that @"Reesalc"! Sorry that my reply didn't quite hit the mark there, but I'm happy that you worked it out on your side. :grin: If you need anything else, feel free to give me a nudge here. Have a wonderful day ahead!

Hey everyone! If you have any feedback on this feature while it's in beta, please feel free to share this with us on our dedicated thread here. This will allow us to track the feedback much more effectively. Thanks all and have a wonderful day! :rainbow: