Daphne Dropbox Community Moderator

Hey @"caprice830", I'm sorry to hear about that! So we can have a look into this, I've sent you a message to the email linked with your profile here. When you have the chance, please check your inbox and we can take it from there. Thanks! 

Hey there @"bluebell", I hope you're having a good day so far! I'm assuming that you're currently having this issue with the mobile app, as (from what I know) Procreate is an app for iOS devices, is that right? As a first step, please can you make sure that you're running the most up to date versions of both apps. Can you…

Hey @"VV4", thanks for trying out those steps! Can you let us know if you're able to export the file from Dropbox to the Outlook app? You can check the exact steps to do this from here. Also, have you perhaps set up a passcode for the Dropbox mobile app? Let me know!

Hey @"wildman83", thanks for reaching out to us here! We recently had an update about BSoD with those using Symantec on their devices, when you have a moment, please check out this post here. For the issue with the reappearing file, can you check the file history of the files to see which device it was added back from? Let…

I'm glad I could help out @"psalmone1"! If you need anything else or have any other questions, please feel free to give me a nudge here. :grin: Have a great day!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Thanks for getting back to me here @"JW15"! Once you've created the template, you'll need to trigger the generation of the template in a record. To do that, you can add a file into the Dropbox folder for that record, within the "Salesforce Documents" folder in your Dropbox account. I'm afraid we don't have any official…

Hey @"123esb", I hope you're having a good day so far! We don't have an update on this at the moment I'm afraid. We'll be sure to update you all here when there's some news to share. Thanks for your interest!

This idea is going to need a bit more support. We've updated the status to encourage more users to back you up!

I'm happy to hear that did the trick @"sbtracy"! Thanks for sharing exactly what resolved this for you too, I'm sure that this will be helpful for anyone else having the same issue. Feel free to give me a nudge here if you have any other questions. :grin: Have a good day ahead!

Hi there @"JW15", I hope you're having a good day so far! I'm happy to say that this is entirely possible to do. You can create a template folder containing the subfolder structure that you'd like, using the steps outlined here. I hope this helps, let me know if you have any other questions!

Hi there @"psalmone1", I hope you're well today! At the moment, it's only possible to have one personal Dropbox account linked to the desktop app at a time. You wouldn't be able to link both accounts to the iMac's app. To access the second account on the iMac, the easiest workaround would be to use the website. Otherwise,…

Hi there @"sbtracy", thanks for reaching out to us here! When you click on the Dropbox icon in your menu bar, can you go to the Notifications tab and let me know what you see there? A screenshot of this would be helpful (excluding personal info). Also, which version of the desktop app do you have installed? Let me know and…

Thanks for getting back to me @"Wayne G.8"! I wouldn't be able to say for sure exactly what caused this issue as we'd need to do some further investigation. However, restarting will refresh the elements of the app and this could be why it resolved the issue. Can you just clarify for me if you see this issue often, or did…

Hi there @"Dpukc", I'm sorry to hear you're having issues with this! I'd like to look into this further with you and do some investigation, if you'd like to of course. I've reached out to the email linked with your profile here. When you have the chance, please just check your inbox and we can go from there. Thanks!

I'm glad to hear that you resolved this @"Wayne G.8"! I'd be more than happy to help if you have any other question while exploring the different uses of Dropbox. Please feel free to give me a nudge here anytime. :grin: Have a great week ahead!

Hey there @"Wayne G.8", thanks for reaching out to us here! I'm not sure I understand exactly what you're referring to there. Can you send me a screenshot of what you're seeing? Also, are you referring to the desktop app or the mobile app? Let me know and we can take it from there!

Hey @"rwraysmith", I'm sorry to hear you're having issues with this! If the file you need to attach doesn't have the cloud icon, then it should be available locally on your device. Are you able to tap the file to select it for attaching? Or is the file greyed out and can't be selected? If you'd like to, please send me a…

Thanks for getting back to me here @"dreamingenthusiast"! At the moment, we don't have any official integrations that I can recommend that would help you with this. I'd have to suggest doing a quick web search to find apps that would assist you with importing into the Music app. There may even be some others here who have…

Hey @"Darryl B.3", I hope you're well today! Usually, if the files are still trying to sync, they would appear with the syncing icon . The folder that these files are within will also show the syncing icon through the entire file path. If none of your top level folders are showing this icon, then I'd suggest trying the…

Thanks for joining the discussion here @"tgev" and @"Michele K.6"! Are your files showing that they're online only in your Finder with the grey cloud icon, but your Mac storage is still showing the original size of your files? If you right click an "online only" file and choose "Get Info", do you see what the "Size on…

Hey @"gusman", I hope you're well today! We currently only have integrations with Microsoft that would allow something similar to what you described here. If you happen to be using Microsoft Office docs, the Microsoft Office Online integration allows you to collaborate on files in real time. You can check out more about…

I'm really glad to hear that @"Reesalc"! Sorry that my reply didn't quite hit the mark there, but I'm happy that you worked it out on your side. :grin: If you need anything else, feel free to give me a nudge here. Have a wonderful day ahead!

Hey everyone! If you have any feedback on this feature while it's in beta, please feel free to share this with us on our dedicated thread here. This will allow us to track the feedback much more effectively. Thanks all and have a wonderful day! :rainbow:

Hey @"Allen77" and @"natlipson", thanks for sharing your thoughts here! We currently have a request for this feature in our "Share an idea" section here. If you'd like to show your support for this, please check it out an upvote the idea. Sorry that I can't be of much more help with this, but please don't hesitate to get…

Hi there @"Reesalc", I hope you're having a good day so far! Are you perhaps using the mobile app to scan your documents? If so, you should be able to navigate within a specific folder before tapping the "+" icon and scanning a document. This will upload the file within the folder you were within. Otherwise, after scanning…

Hey there @"dreamingenthusiast", thanks for reaching out to us here! Since the Music app requires .mp3 files to be added via iTunes, I'm afraid there's not much I can suggest for this. Due to this limitation, when trying to export .mp3 files from Dropbox or even through the Files app, there isn't an option to open those…

Thanks for joining us here @"kier"! I was able to locate your open request in our Support channel, so I've followed up with you there to do a little more investigating. If you'd like to, please just check your inbox when you have a moment and we can take it from there. Cheers!

Thanks for getting back to me @"lindacue"! Your local Dropbox folder and account online should be the same, as the desktop app syncs any changes in one location to another. When you cancel your subscription, the files in your account won't be affected but the app won't be able to sync if you're over the 2 GB free Basic…

Hello everyone, thanks for all your updates here! @"MojoMojo", I'm afraid that if you're still having issues with this version of Symantec then you would need to reach out to Symantec Support for further assistance on this. I was able to locate your ticket through Support @"Susanre", as we would need to do investigate some…