Daphne Dropbox Community Moderator

I'm glad to hear that @"Kimw1"! If you need anything else in the future then please feel free to get back to me here. I'd be happy to help out. :grin: Have a great start to your week!

Hey @"win-win", thanks for joining us here! I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop. My colleague is better equipped to assist you further with this as we don't have access to any account/billing info…

Hey @"Redsnapper", thanks for joining us here! The behaviour you're describing is very strange indeed. :thinking: Can you just clarify for me exactly what you're referring to when you mention that the preview if the file is incorrect? Would this be the file thumbnail, as you said that this persists outside of the Dropbox…

Hey @"BuyingHomes2Day", I'm sorry to hear you're having trouble with this! Moving a shared folder into another shared folder is only allowed within Business team folders. If you're the owner of the shared folder, which you can find with the steps here, you can unshare the folder you're trying to move and then you should be…

Hey @"Joan P.6", I hope you're well today! From what you mentioned, you're working on the file locally through the Microsoft Word app, right? When you edit the file through the local apps on your computer, real time collaboration isn't currently possible. As you've seen, sometimes when editing a Word file, the app creates…

Hey @"Tristan_", thanks for joining the discussion here! The file will be locked for that user's account rather than a specific device. So locking the file from one device connected to your account won't prevent you from being able to open the same file on another device connected to that account. I hope that helps, let me…

I'm glad to hear that @"TommyV"! If you need anything else, feel free to give me a nudge here. :grin: Have a great day ahead!

Thanks for joining us here @"Sonnelein"! Can you just let me know if the files within your Dropbox folder are showing the blue syncing icon? Also, if you click the Dropbox icon in your system tray can you send me a screenshot (excluding personal info) of the current sync status of your desktop app? Are you seeing any…

Thanks for the additional info @"Kimw1"! It seems that the owner who shared the link with you set a specific expiry date on the shared link. Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side. Sorry that I can't be…

Hey there @"Kimw1", thanks for reaching out to us here! If the link has be deleted or broken, then you would need to contact the owner of the content and ask them to share the files with you again. Do you perhaps still have the original shared link? If you still have the link but receive an error message that when trying…

I'm really glad to hear that @"tgev"! I'm happy that I could help out, and I'll pass along your encouragement to our dev team who worked on this. I'm sure this will make their day (as it has mine). :grin: If you need anything else, don't hesitate to give me a nudge here. Have a great week ahead!

Thanks for clearing that up for me @"Psalmeh"! As a first step, can you try clearing your browser cache and try uploading the file again to see if that does the trick? If not, please try using an incognito and then another web browser to try uploading the file again and let me know if you see any difference in the…

Hey @"Dave-Eaux", thanks for joining the discussion here! When you're choosing to add files from your device to Dropbox, you should have the option to choose the folder you want to upload to. If there is a suggested (or previously selected) folder already opened, you should be able to swipe right to take you back up a…

Thanks for sharing your thoughts on this @"lsmolic"! While this isn't currently possible, I'd suggest sharing this in our dedicated area of the Community here. Others will be able to upvote and add their support for this feature request and this will allow us to track your feedback more effectively. Sorry that I can't be…

Hey @"TommyV", I hope you're well today! It sounds like you've joined a Business team there. When syncing your account as part of a Business team, your Dropbox folder is named "[Team name] Dropbox". You can check if this is the case by having a look at your Plan page here. What plan does that page show? This will help us…

Hey @"Psalmeh", I'm sorry to hear you're having trouble with this! So I have a better understanding, can you let me know where you're uploading files from? Would this be through your mobile app, or the website? Also, what size is the file (or files) that you're having trouble uploading? Is it only specific files that have…

Thank you to everyone who shared their thoughts on this idea here! While we can't take every idea forward, we do regularly re-review and will update you if anything changes. Thanks again!

Thank you to everyone who shared their thoughts on this idea here! While we can't take every idea forward, we do regularly re-review and will update you if anything changes. Thanks again!

Hey @"mes640", thanks for reaching out to us here! At the moment, we don't have a feature within Dropbox that would locate duplicate files within your account. You would need to use a third party app to do this I'm afraid. While I can't make any recommendations, you should be able to find some apps with a quick web search,…

Thanks for those screenshots @"tgev"! We released an update yesterday that should resolve this issue for you, so can you please check out the steps listed to enable this here and let me know if this works for you? I hope this helps!

Hey again @"Albert25"! You should be able to run the desktop app without a desktop environment on your computer, but please do keep in mind that Debian isn't currently officially supported. The reason I asked about Glibc specifically is as this is listed as one of the "essential requirements" for running the desktop app on…

Hey @"Luke9423", apologies for the tardy reply here! Would you mind sending along a screenshot of the error that you're getting? Let me know - thanks!

Thanks for getting back to me here @"auzhost"! I understand that you're frustrated, but I need to make sure we've checked all relevant steps, since I have no access to any other info that what you provided me here. I'd be more than happy to investigate further with you, but we'll need to do this through our Support channel…

Hi there @"Sabanero", thanks for joining us here! You can still set Dropbox as a location within the mobile apps, regardless of the OS (Android or iOS). You can find the steps here under the iPad section on how to unlink/relink your Dropbox account to the Office mobile apps. However, for the desktop Office apps this is…

Hey @"telok", I hope you're well today! You can check if this is enabled for the team under the Settings tab in the Admin console here. Do you see this option toggled "On"? Let me know - thanks!

Thanks for your update @"merk"! I'm sure this info will be helpful to others with the same issue so I appreciate you taking the time to keep us in the loop here too. :grin: I'm sorry to hear you're having issues with this too @"auzhost". I wanted to mention that we don't recommend syncing database files with Dropbox as…

Thanks for trying that @"Albert25"! Just to confirm, you mentioned that you've already installed this library on your computer, is that right? Can you let me know if you have Glibc 2.19 or higher installed on your device too? This should have all the libraries that you'll need to run the desktop app. Keep me posted!

I see, thanks for that @"sncooper". I wouldn't be able to suggest anything further I'm afraid, since we won't be able to narrow down the root cause for the reason you're getting the BSoD on that device. Without knowing what is causing this, we can't work towards a solution. There might be others who can make some…

Hey @"Albert25", thanks for reaching out to us here! You've got quite a few errors there, so as a first step please try removing any traces of the desktop app if they installed with the steps outlined here, before trying to reinstall. You can find the specifics for your set up by clicking "Linux" and under the section…

I was able to locate your open ticket in our Support channel and I've followed up with you there @"merk". Please check your inbox when you have the chance for my message. Thanks!