Daphne Dropbox Community Moderator

Hey @"pierrecua", thanks for joining the discussion here! So I can have a better understanding of your current set up, can you let me know what the sync status of your desktop app shows? Also, let me know which version of the desktop app you have installed, which you can see by hovering over the Dropbox icon in your menu…

Hey again @"JW15", apologies for missing your last post here! From what I understand, this is an action that you would need to take within Dropbox rather than the Salesforce interface I'm afraid. Sorry that I can't be much more help with this. Let me know if you have any other questions!

Hey @"Fileslover", I hope you're well today! If you're not seeing the option to enable Dropbox within the Files app, can you send me a screenshot of the options you do see when you tap "Edit" when you're in the Files app "Locations" menu? Also, which version of the Dropbox mobile app do you have installed? Keep me posted!

I'm glad to hear that @"Dave-Eaux"! I'm just a post away if you need anything else, feel free to just give me a nudge here. :grin: Hope you have a great start to your week! 

Hey there, thanks for joining the discussion! Can you let me know if you're still having this issue @"Thomashat9"? If so, can you let me know exactly where you're running into an issue? Can you see the files but not attach them, or are you not able to see Dropbox as an option? It seems that you're trying to perform an…

Thanks for clarifying @"Karl H.4"! I'd like to look into this in more detail with you, so I've reached out to the email linked with your profile here. If you'd like to, please check your inbox when you have the chance and we'll take if from there. Thanks!

Hey @"porthos", I hope you're well today! If a member of the folder creates a shared link, then only they would see the link within their "Shared" section, so you wouldn't be able to see if another member created a link. If you want to break all shared links, you could indeed unshare the folder with these steps, and just…

In this case, I'm afraid there's not much I can further suggest @"NickH72". If you aren't able to delete the folder when the desktop app is no longer running, then I'd suggest reaching out to Apple support to see if they can assist you with this. Perhaps this thread here might be useful for you, but please keep in mind to…

Hi there @"JimGasperini", I'd be happy to help out with this! As you mentioned, you're trying to remove your access to a subfolder of the main folder that was shared with you right? Unfortunately, it's not possible to remove yourself just from a specific subfolder, you would need to remove your access to the whole folder.…

Hey @"Redsnapper", thanks for all the updates here! I hadn't previously sent you an email as I wanted to check with your first, but I've just reached out to the email linked with your profile here. Can you let me know if you received this when you have the chance to check your inbox? We can look into this better through…

Thanks for the updates @"Karl H.4"! Can you just clarify for me, did the syncing on your desktop app progress and finally show "up to date", or is it stuck again syncing a number of files? Regarding the Smart Sync notification, it sounds like the file that you tried to open was synced to your device as "online only" rather…

Hi @"Divineglory", I'd be happy to help out with this! I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there. Thanks!

Hey @"Karl H.4", I hope you're well today! It seems that the app is trying to sync the files due to the high CPU usage, but is unable to process this. Can you try the following to see if this does the trick: * Click the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of the window.…

Thanks for the update @"ccramer"! The warning is due to external drives not being an officially supported location for the desktop app installation. You just need to ensure the drive stays connected during sync. I'd suggest checking that your bandwidth settings aren't limited to speed up the process as much as possible.…

Thanks for the videos @"******"! When you rename the folder from the search, it doesn't change the actual name of the folder, it just appears to do so. You can check out more info on this process here. You should be able to just delete the desktop.ini file to revert the file name back to the actual name and allow you to…

Thanks for the screenshot @"NickH72"! When you have the desktop app closed, from the "Get info" window can you click the small lock icon in the bottom right corner and uncheck the "Locked" option? If so, can you then try delete the folder again while the app is still closed? Let me know!

Hey @"ccramer", I hope you're well today! If you have a lot of data that's too large to download via the website, then I'd suggest using the desktop app to sync your files locally to your computer. Since you need to move the files to an external drive, you can choose to sync your files directly there when initially setting…

Thanks for getting back to me here @"******"! I wasn't able to open the links unfortunately on my side, would you mind sending them as a shared link instead? As you mentioned changing the folder name to show with a different case, it seemed that it would be related to this topic. When renaming a file/folder and changing…

Thanks for the screenshots @"NickH72"! Can you try closing the desktop app and see if that allows you to delete the folder, or move it outside of the Dropbox folder? You can close the app by: * Clicking the Dropbox icon in your menu bar. * Click the profile pic/initials icon in the top right of the window. * Choose "Quit…

Hi there @"******", I hope you're well today! I moved your post here so that I can ask you to check out Lusil's detailed post above on why this is occurring and how you can force the change in folder names. Let me know if this helps!

Hello everyone! As there many suggestions here and fixes working for a few of you and not others, I'd like to suggest contacting Support here if you're still having trouble with this. You'll receive a ticket number (eg. #1234567) which you can let me know here and I'll follow up with you via email, where we can look into…

Hey @"NickH72", I'd be happy to help get to the bottom of this! If the folder appears with a lock icon, it sounds like you have view only permission. Can you check your account online and click the "Share" button to the right of the folder name so you can check the owner and the permissions you have for the folder? To…

Thanks for all the detail there @"Redsnapper"! I'd love to look further into this with you, but to do so we'd need to continue through our Support channel so that I can check out some device specific info. Would you mind if I reached out to the email linked with your profile here? Let me know and we can go from there!

Hey @"Traceybroadwell", I hope you're well today! Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel. I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there. If you have any other questions about this,…

I'm glad to hear that @"Kimw1"! If you need anything else in the future then please feel free to get back to me here. I'd be happy to help out. :grin: Have a great start to your week!

Hey @"win-win", thanks for joining us here! I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop. My colleague is better equipped to assist you further with this as we don't have access to any account/billing info…

Hey @"Redsnapper", thanks for joining us here! The behaviour you're describing is very strange indeed. :thinking: Can you just clarify for me exactly what you're referring to when you mention that the preview if the file is incorrect? Would this be the file thumbnail, as you said that this persists outside of the Dropbox…

Hey @"BuyingHomes2Day", I'm sorry to hear you're having trouble with this! Moving a shared folder into another shared folder is only allowed within Business team folders. If you're the owner of the shared folder, which you can find with the steps here, you can unshare the folder you're trying to move and then you should be…

Hey @"Joan P.6", I hope you're well today! From what you mentioned, you're working on the file locally through the Microsoft Word app, right? When you edit the file through the local apps on your computer, real time collaboration isn't currently possible. As you've seen, sometimes when editing a Word file, the app creates…

Hey @"Tristan_", thanks for joining the discussion here! The file will be locked for that user's account rather than a specific device. So locking the file from one device connected to your account won't prevent you from being able to open the same file on another device connected to that account. I hope that helps, let me…