Daphne Dropbox Community Moderator

Hi everyone, thanks for all your updates here! I'd just like to let you know that the team is aware of this issue and are currently working on this. In the meantime, there are a few suggestions that other users have made previously here on this thread. We'll be sure to let you all know of any updates as soon as we receive…

Hi there @"TLS", I hope you're well today! Thanks for all the detail you've provided so far. So I can have a better idea of your current set up, can you let me know which version of the desktop app you have installed? Also, can you send me a screenshot (excluding any personal info) of the sync status when you click on the…

Hi @"harleyandy", I hope you're well today! I'm sorry to hear that you're having trouble with this and I'd like to help out as much as possible. I've reached out to the email linked with your profile here so that we can look into some device specific info and troubleshoot further. When you have the chance, please check…

Hey everyone, thanks for all your updates here! I'm glad to hear that @"corylulu" and @"GeckoKid" managed to resolve the issue, thanks for letting us know here what worked for you. Also @"kofil", are you still having this issue? If so, can you try the steps outlined here to see if that does the trick? Let me know!

Hey @"corylulu" and @"John D.35", thanks for joining the topic! Just to double check if there is progress @"corylulu", can you check the sync status of the desktop app? Do you see the number of files syncing decreasing? Where you tried the steps to "Fix permissions" through the Account tab @"John D.35", can you try the…

Hey there @"ricapobre28", I hope you're well today! After uploading the file, are you now previewing the file through the website? If you choose to open the file with Microsoft Word Online (via the "Open" button), do you see the correct formatting there? Let me know - thanks!

I'd be happy to look further into this with you @"Tissie". I've reached out to the email linked with your profile here, so please check your inbox when you have the chance if you'd like to continue through our Support channel. Since we can't see any info related to your account or devices here, we'll be able to work with…

Thanks for the additional info @"gmartfin"! That does indeed sound like a transfer that has been shared with you, rather than you sharing to another person. In this case, it seems like nothing to be concerned about on your part, unless you want to download the files that were shared with you of course. If there's anything…

Hey @"Tissie", I'm sorry to hear you're having issues with this! There are a few things we can check to see if that will resolve the issue for you as some have found different steps helped them. Can you first just check the bandwidth settings of your desktop app and make sure that they aren't limited? If they aren't then…

Hello @"gmartfin", I hope you're having a good day so far! The files actually stored in your account indeed won't expire at any point, so it sounds like that notification might be referring to a file transfer expiring. Would you mind letting me know exactly what the notification said there? This should give us a better…

Hi there @"Endlessimagery", I hope you're well today! Can you just try the steps outlined here to see if that will allowing syncing to progress on your device? These steps will fix any incorrect file permissions that might be preventing the app from being able to sync. Just to note, if you happen to be using a Mac device…

Hey everyone, thanks for all your updates here! I'm sorry to hear you're having issues with this, I'd like to look into it further with you and pass along all the info you've provided to the right place. I've reached out to the email linked with your profile here @"TBartley" so if you'd like to, please check your inbox…

Hey @"damienbutt", thanks for joining the topic here! For us to assist our specialists with looking into this issue, it would be helpful to gather some info with so that we can pass this along to them. I've reached out to the email linked with your profile here, so please check your inbox when you have the chance if you'd…

Hey there @"AJ1111"! Any changes made to the Dropbox folder on your computer will sync to your account online. So when you move a file outside of the Dropbox folder, you're removing this file from your Dropbox account, which is why you see those options. If you want to remove the file from your Dropbox folder, then you can…

Hi @"RomanyWelson", thanks for joining the discussion! Could you try reinstalling the desktop app with admin permissions to see if that does the trick? Let me know how it goes!

Thanks for trying that out @"sergeo30"! Do you have the same issue if you try and export the file to another app on your mobile? Also, can you just let me know around what size the file is that you're trying to export? Cheers!

Thanks for reaching out to us here @"sergeo30"! I've just merged your post here as it seems that you're having the same issue. Also, thanks for getting back to me with that screenshot @"FreekDirkx". Would both of you mind confirming the following for me: * Which version of the mobile app you have installed * Which Android…

Hello @"FreekDirkx", I hope you're having a good day so far! So I can have a better idea of the steps you're taking, can you let me know a little more info on how you're exporting the files from Dropbox to Instagram? Are you using the steps outlined here? Also, if you're getting any error messages, please send me a…

Hey @"Dinesh P K", I hope you're well today! If you haven't already, please take a look at the link Walter provided above. If you're not seeing the Admin console, you can check which trial you're currently using from your Plan page here. Let me know if this helps!

Hey @"borkdude"! While we can't opt you in directly for this, we're working on rolling this out to more users. In the meantime, I can suggest trying the steps mentioned here to see if you're already included in this beta. I hope this helps!

I'm happy to hear that @"alessandrofola"! If you need anything else, I'm just a post away. :grin: Have a wonderful day ahead! 

Hi there @"alessandrofola", I hope you're well today! To be able to open the file within the MS Office Online apps, the file would need to be .docx file type. Can you try changing the file extension to this and see if you can open the file without any errors? Let me know how it goes!

I'm glad to hear that @"Megabyte"! If there's anything else that I can help out with, please feel free to get back to me here anytime. :grin: I hope you enjoy the rest of your week!

Thanks for the additional info @"Megabyte"! If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here. Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you…

Hey peeps, just jumping in here! Are you able to access your account @"Megabyte"? If so, you can disable 2FA from your account settings with the steps outlined here. I hope this helps!

Hey Nathan & Shelle, I hope you're well today! I've moved your post here so that I can ask you to take a look at Walter's post here for steps on how to completely disable Smart Sync on your computer. Before doing so, I'd just suggest to ensure that everything is downloaded locally first. To do this easily, you right click…

I'm sorry to hear about that @"lealeih" and @"Denine"! I'd be happy to assist you both with this, but we'll need to look into some billing specific info. Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive? I'll then be able to…

Can you let me know if you have the same issue printing when you download the file locally to your computer @"Charleston County"? Thanks!

Thanks for getting back to me here @"Shane_Spencer"! In this case, I can only recommend reaching out to your IT department to see if they will be able to update Symantec for your company. Sorry that I can't be of much more help with this. Please do let me know if you have any other questions though, I'd be happy to help…

I'm sorry to hear about your trouble with this @"jeffharrington "! Just to check all bases, if you haven't already please check to see if your bandwidth settings within your desktop app are limited at all. Also, I was able to locate your open ticket with our Support team, and I've passed along your comments to the agent…