Daphne Dropbox Community Moderator

Hey everyone, apologies for the delay in getting back to you all here! Just so I can have a little more info to have a better look into this with you, can you just let me know: * The version of the desktop app you have installed. * The OS version your device is running. Let me know - thanks!

Hi there @"dcamod", I hope you're having a good day so far! Just so I can have a better idea of what's occurring here, can you let me know where you're streaming the video? Are you viewing it from the shared link you created, or directly from your account? Also, would this be through a web browser or the mobile app? Let me…

Hey again @"kofil", I'm glad to hear that the Windows update seems to have done the trick! If you do notice the issue creep up again, please don't hesitate to get back to me here. I'd be happy to look further into this with you. Have a great day!

I've just passed along all the info you've provided here to your ticket @"Skimble". If there's anything else that I can help with in the meantime, feel free to give me a nudge here. Hope you have a great day!

Thanks for the additional info @"chrisreedfilm"! Just in case you missed my previous post, I'd like to let you know that our team is indeed aware and working on this at the moment. In the meantime, there are a few suggestions that others have mentioned here that you can try as a work around. A potential workaround would be…

Thanks for the info @"bassplr19xx"! Since the issue is just occurring in Chrome, it points to something specific within that browser. I can suggest trying temporarily disabling your browser extensions one at a time and trying to download a file in between to see if you still get the error message. If you're successful…

Hi there @"Gailguerrieri", I'm sorry to hear about that! Due to the nature of the issue and info we would need to look into with you, we'd need to further assist you through our Support channel. Please submit a request from this page here via an incognito browsing window. Let me know if you have any questions!

Thanks for trying out those steps @"GeorgeZoopy"! It's not something that should occur if there haven't been any changes made to the files manually. Could you check the version history of one of these files to see if there was any changes made to it? If you're not familiar with this, you can check out the steps here. Let…

Thank you for trying that out @"Skimble"! The app would need to just do a re-index of the files within your account to cross-check for any updates, apologies for not mentioning that. At this point, it would be best to continue looking into this through our Support channel so we can check out some device specific info…

Thanks for those screenshots @"Skimble"! I noticed that you're using a beta version of the desktop app there, so just to rule out the possibility that this is causing the issue I'd suggest downgrading to the latest stable version of the app. You can do this by toggling off the option for "Early releases" towards the bottom…

Hey there @"damircudic", thanks for joining us here! Most of the issues dealt with in this thread are related to the desktop app rather than through the website. Since it's through your browser specifically, to rule out any browser specific issues please try the following and let me know if you see any difference: * Use…

Thanks for getting back to me here @"lealeih"! I found your ticket and I can see that a member of our team got back to you there recently. When you have the chance, please check your inbox for their reply and they'll be able to assist you further. Cheers!

Thanks for the additional info @"GeorgeZoopy"! When you download the file locally, can you try opening the file in another app too? Such as Microsoft Paint or Photo Viewer? For online, can you try the following to see if any of these steps shows any difference? * Use another web browser * Use an incognito/private window *…

Hey peeps, thanks for joining the discussion here! Just to clarify with you @"bassplr19xx" you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error? If so, can you please check if Chrome has any pending updates? Which version do you have installed? As a first…

Hey there @"Skimble", I hope you're well today! From your set up, is the monitor that the Dropbox icon opens in listed as your secondary monitor in your computers settings? If you were to change the monitors around, does the icon open in the other monitor? Also, can you let me know which version of the desktop app you have…

I'm very happy to hear that @"Redche123"! If there's anything else that I can help with, don't hesitate to give me a nudge here. :grin: I hope you have a great week ahead!

Hey @"dvirreznik", thank for joining the discussion! If you're not able to update the Symantec Enpoint Protection then I'm afraid there isn't much I can suggest here. If you haven't already, I'd recommend speaking to your IT department about updating the software. If they have any questions or issues with doing so, as I…

Thanks for all the detail there @"John D.35"! If you're seeing a red x icon next to these folders, if you click the Dropbox icon to see the sync status do you see any error messages at all? If not, if you haven't already can you try rebooting your computer to see if that helps. Other than that, another issue that there…

That is a little strange indeed @"chrisreedfilm". :thinking: Do you get any errors at all when trying to move Word files into Dropbox? If so, please send along a screenshot of that, excluding any personal info. Also, can you let me know which version of the desktop app you have installed? Keep me posted!

Thanks for joining us here @"sunoceansand"! In order to assist you with this, you'll need to contact our Support team as we won't be able to discuss any billing or account specific info here. I just removed your personal info from your post for your security too. Please submit a help request from here, towards the bottom…

Hey there @"AndyVRD", thanks for sharing this with us here! Can you just clarify for me exactly what setting it is that you disabled within the iOS settings? Was it the "background app refresh" option? Out of curiosity, do you also have the location services enabled for Dropbox too, for the camera uploads "background…

Hi @"GeorgeZoopy", I'm sorry to hear you're having issues with these files! Can you let me know if you were able to view these files correctly from the shared folder before? Also, were you able to download them before without issue too? Would you mind sending a screenshot of the error message you get when you're trying to…

Hey @"Redche123", I'd be happy to help with this! Just to see where we stand, I have a few questions about your current set up. When the File Explorer opens, do you see any sync icons next to the files in the Dropbox folder? If you see them then the app should be running on your computer. If you see these icons, but still…

Hey there @"vinceg", I hope you're well today! I've just moved your post here as you have a very similar question to the OP. As I mentioned in an earlier post, you can use file request links to receive files directly to your Dropbox account without the recipient needing an account of their own. You can check out more info…

Hey @"dpryan87"! At the moment, I don't have a timeline to share with you unfortunately. However, I'll make sure to keep this thread up to date with any news I receive on this. Chrome was just mentioned as an example, so I understand if you prefer to use another browser. As long as it is up to date, you should be okay to…

Hi there @"tspiewankiewicz", I hope you're well today! It sounds like you might be referring to "conflicted copies" being creating, is that right? If so, there are a few suggestions I can make to keep collaboration easy to do. If you're part of a Business team, then you can use the file locking feature to prevent others…

Hey everyone, hope you're all doing well! I'd just like to let you know that the team is aware of this issue and are looking into it. It seems that this issue is with the latest versions of Safari and Firefox, so in the meantime if you need to use this feature I can recommend using another browser such as Chrome. I'll be…

Hi there @"Ordlaus", I hope you're well today! At the moment, this isn't something that you can do through Dropbox I'm afraid. However, if you're using the desktop app and syncing your files locally to your computer, you can apply customised folder icons through your computer's settings. You won't be able to see these…

Hi there @"RogueScholar", apologies for the delayed reply! I just wanted to let you know that we recently updated the Linux packages, which you can check out here. While Eoan hasn't specifically been added to this list, I've passed along your feedback to the team to let them know your interest in this. Sorry that I can't…

Hey @"Blytheathome", I hope you're well today! You may have missed my post above where I mentioned that this issue is something that our team is working on at the moment. However, the other issue you mentioned regarding not being able to open your files is something unexpected that we can investigate further. Can you just…