Daphne Dropbox Community Moderator

Thanks for getting back to me here @"dworsky"! Hmmm. :thinking: Would this copy maybe contain an edited version of the files that you're getting this pop up for? If you're possibly editing these files from the external drive location, then when the files are copied over to your Dropbox folder I'm wondering if the copy…

Thanks for getting back to me here @"AndrewP"! In that case, via an incognito window please visit this page and fill in the "Submit a Help Request" form under there. You can enter "Not sure" for the first option and then please make sure to enter an email address that you can access and receive emails to, and then fill in…

Hey @"Ntorabi", just jumping in here to see if I can help out! With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way. However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.…

Hello @"dworsky", I hope you're well today! Since you're clicking the cancel option instead of "delete everywhere", this is most likely why the notification keeps popping up there. I do understand though that these are not actually files that you want to delete. So I can have a better understanding of why this pop up…

Thanks for your patience @"AndyVRD". From what I could find, this is due to the Files app making checks on the Dropbox account to make sure that the files are up to date within the Files app. If you'd like more info on this, then I could suggest contacting Apple Support as they might have a better insight into this. Having…

Hi @"AndrewP", I hope you're well today! Since you mentioned that you started a free trial, was this possible done through the Dropbox app on your mobile device? If so, please check out this article here with the steps on how to cancel and look into a refund for this charge. Otherwise, we would need to look into this with…

Hi @"ADuen", thanks for joining the topic here! Are you having the same issue as @"amandawiski" described in the original post here? I'd be happy to help out, just let me know what issue you're having and we can take it from there. Any screenshots you can provide (excluding personal info) would be helpful. Keep me posted!

Hi @"dio-03", I've just moved your post here as you're having the same issue as the OP. Can you try these steps and let me know if that helps the syncing process complete? Let me know how it goes!

Hey there @"danzilber", I hope you're well today! When the desktop app is syncing, the cache folder holds the temporary files created during this process. As your desktop app seems to still be syncing your files, this would explain why the cache folder was repopulating. Just to clarify, are you downloading your files to be…

Thanks for joining us here and letting me know your ticket number @"akoozab"! I was able to locate this and I've just passed along your comments just to let my colleague know you've also reached out to us here. If there's anything else I can assist with in the meantime, let me know. Cheers!

Hey again @"AndyVRD"! Apologies, it seems I missed your last post here. I'm looking into this on my side but I don't have any info to share on this at the moment. I'll make sure to let you know when I have further details. Thanks!

Hey again @"tnaeem786", apologies for the delay on my end! Can you let me know what space usage you see from your Plan page here? You'll be able to see how much space you're using and what your account's limit is. This should give you a good idea of how much data needs to be removed in order to be under the space limit.

Hi everyone, I just have an update for you! Our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, I'll let you all know here. In the meantime, if you have any questions or other info that you'd like to share with us here then please just give me a nudge. Thank…

Hello @"AJK87", I hope you're having a good day so far! I've merged your post here to keep all troubleshooting regarding issues similar to this in one location. When you have the chance, please check out my post above and let me know if that helps. Let me know - thanks!

Hi @"Baboo85", I'm sorry to hear you're having trouble with this! There isn't a restriction based upon file type, so can you just clarify for me if you also tried the following steps too to rule out most browser related issues? * Use an incognito browser windows to download the file * Clear browser cache and try again Let…

Hey @"Karizma1337", I'm sorry to hear you're having trouble with this! Since this is occurring for all of your files, to rule out any browser specific issue please try previewing your files with the steps below to see if there's any difference in the behaviour: * Use another web browser * Use an incognito/private browsing…

Hi again @"hullgoddess"! What you're seeing here is probably down to the way that the preview is generated when you're viewing these images. When Dropbox generates a preview of your file, it will show a scaled down version for faster loading. Sometimes this can result in your images looking a little different than usual.…

Hi there @"chiara07", apologies for the delay in getting back to you here! If you remove those files from your Camera Uploads folder, they won't be automatically re-uploaded again. The app will only upload your new photos that haven't previously been added to your account if you choose to leave the camera uploads option…

Thanks for your updates here! At the moment I don't have any other updates to share with you all on this other than what Fiona already mentioned, that our team is currently looking into this issue. I will make sure to keep everyone updates with any news that we receive on this, but in the meantime please don't hesitate to…

Thanks for joining us here @"hoverda", I'm sorry to hear that! Since it's a 14 day trial, did you start this trial through the Dropbox mobile app? If so, the subscription will be handled by your device's app store. If you'd like to double check that the subscription is cancelled, please have a look at the steps outlined…

Thanks for all your updates so far! Just to note, @"arifahmed199" I've moved your post here as it seems that you're having the same issue as the OP. Can you just confirm for me if the exact error you're getting is "Sign-in failed: Unknown error, please contact customer support"? If so, please let me know the following: *…

Thanks for joining us @"rpbergman"! Just to double check with you, when you go to the "Account" tab can you try clicking in the blank space in that window and then hold the space bar key to see if the options appear? You may need to hold down the space bar key for a short amount of time before you see the option. Please be…

That was a bit of a coincidence indeed @"dcamod"! In that case then, I'm not sure that there is much more we can look into here if it appears to be working fine through the website now. It might be something that's worth reaching out to Unity Support for if you stream videos through the app regularly, perhaps they can…

Hey there, just jumping in here! Rich is indeed right, there isn't currently an option to turn off notifications for files received via a file request. However, we do have a request for this feature here, were I can suggest sharing your support for with an upvote. Sorry that we can't be of much more help with this at the…

Hey there @"Bradley Hester", I'm sorry to hear you're having issues this! If you're uploading via the website, then you should see a progress bar along the bottom of the web page. The Dropbox icon in the menu bar is specifically for when using the desktop app. I'm not sure as to why you didn't see the uploading progress in…

Hi there @"Nuno_Viegas", I hope you're doing well today! Just so that I can have a bit more info on this, can you let me know which version of the desktop app you have installed? Also, is this file located within your Dropbox folder? Do you have a symlink or shortcut to this file in another location or vice versa? Knowing…

Hey there @"LMDLMD", I hope you're having a good day so far! So I can have a better idea of the issue that you're having, please let me know the following: * Which version of the app do you have installed? eg. 184.2.8 * What OS version is your device running? * Do you get the same error when signing into your account via…

Thanks for getting back to me here @"dcamod"! Apologies for being a bit vague, I was referring to the Dropbox mobile app rather than a third party app. If you open a shared link through the web browser on your mobile, it should give you a prompt to "View in app". Since it appears to be working now through the website,…

Hi there @"tnaeem786", just jumping in here! If your referral is marked as "Ineligible" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to. As you mentioned that they are using their own…

Thanks for the additional info @"AndyVRD"! I understand how this would be important for you so thanks for sharing this with us here. If you have any other questions or issues in the meantime, please don't hesitate to get back to me here. I'd be more than happy to help. I hope you have a great day ahead!