Daphne Dropbox Community Moderator

Hi @"JefW", I hope you're having a good day so far! Since you've already tried this with another web browser, would you mind letting me know if you have the same behaviour when you're using an incognito window? Can you also try clearing your browser cache to see if that helps? If the issue persists, could you send me a…

Hey @"CatzrUs"! Out of curiosity, do you see any entries for a Quicken promotion from your Plan page here? It will be under the "Earn more space" section, you may need to click the option "View more earned space" underneath to see all entries. Hope this helps!

That's perfect, thanks for that @"hubionmac"! Would you mind letting me know if you have the same issue when using a shared link for another file type? Since the link is being copied correctly from Dropbox, I'm wondering if perhaps the calendar app isn't recognising the link properly.

I'm glad to hear that you had another backup of your files @"Ntorabi"! If I can help with anything else, please don't hesitate to get back to me here, I'd be happy to assist. :grin: Hope you have a great week ahead!

Could you try reinstalling the mobile app @"NicciSmith" to see if that helps? Since you mentioned you're using a paid Dropbox plan, you won't run into the Basic plan's 3 device limit when reinstalling the app. Let me know how it goes!

I hope you had a good weekend @"Letsdothis101"! When you open the Account tab in the desktop app preferences, you'll need to hold down the Space bar key on your keyboard to see the options "Fix hardlinks/permissions". You may need to click on a blank space within the window before holding the Space bar if the option…

Hello @"hubionmac", thanks for reaching out to us here! As far as I know, there haven't been any recent changes in how the shared links are generated, but I'd be happy to look into this further with you. Would you mind just providing me a little more info on the steps that you're taking to accomplish this such as where are…

Hi @"sean10", thanks for reaching out to us here! I've moved your post here as it seems that you're getting the same error as mentioned here by the OP. Could you try the steps suggested here to see if that does the trick? If the issue persists, I'd suggest unlinking and relinking the desktop app to try resolve the issue.…

Hey @"jrc2", I hope you had a good weekend! Thanks for sharing that screenshot and info with us. I'm just checking on this from my side to make sure that I have the correct info for you, I'll be back with an update as soon as possible. If you have any other questions in the meantime, let me know here. Thanks!

Hello @"NicciSmith", I hope you're having a good day so far! I've just moved your post here as it seems you're getting the same error message as the OP here. Just to make sure we have a good idea of your current set up, please let me know the following: * Version of iOS that your device is running (Settings > General >…

Hello @"Letsdothis101", thanks for reaching out to us here! The sync icon that you mentioned showing next to the folder could be due to a few reasons. Just to cover all the possibilities, can you try the following and let me know if this helps? * Click the Dropbox icon in your system tray. * Click the profile pic/initials…

Hey everyone, thanks for your interest in this! At the moment, I don't have any further updates to share with you I'm afraid. This is still within closed testing so we won't be able to opt anyone in to test this out but we'll keep you posted with any news. Hope you all have a great weekend!

Thanks for checking on that @"Sardinha123"! If you're seeing the status progressing, even if it's just the indexing, I'd suggest to let the app continue syncing as it doesn't appear to be stuck. Since this is taking a while though, could you let me know if you've checked the bandwidth settings of the desktop app to see if…

I'm glad to hear that @"tpotter"! Please don't hesitate to get back to me here at anytime if you have any other questions. I'd be happy to help out. :grin: Have a great day!

Thanks for trying that @"Sardinha123"! Can you let me know if you see the sync status progressing now, or did it become stuck again at a specific number?

Hello @"tpotter", I'd be happy to help with this! Currently, you wouldn't be able to restore the files through the mobile app, but you can do this from the website on your iPad. If you can open your web browser on your device and then follow the steps outlined here, are you able to restore your files? Let me know how it…

Hey there @"EvaWitt", thanks for reaching out to us here! I've just moved your post here so that I can point you to Rich's reply above. Otherwise, if you see your account's plan showing as "Basic" then you might be part of a free team. In this case, you can follow these steps to leave the team and you should see the option…

Thanks for joining us here @"Sardinha123"! When you tried the steps to fix permissions and hardlinks, can you let me know if you got a pop up prompt to let you know that this completed successfully? Since you have a large amount of data in your Dropbox folder, then it might take a little time to complete this. Also, if you…

Thanks for getting back to me here @"PrimeIdeal"! Hmmm. :thinking: That is a little strange that a previous version of the file plays without any issue. Could you try changing the end of the link you created from "dl=0" to "raw=1"? This will force the file to render and bypass the preview page, so let's see if there is any…

If you want to use the same method as you showed previously by double clicking the file and opening it in the Photos app, then I can suggest a few things here @"Mikebr1". These suggestions would be an alternative to using the "expand preview" option within the Dropbox app. I've played around with the Photos app a little…

Thanks for those screenshots @"Mikebr1"! From what I can see there, you're actually opening the file in another app which is why you're not seeing that black bar to scroll through your photos. Can you try just doing a single click on the file in the Dropbox app and then click the "expand preview" icon in the top right…

Hello @"PrimeIdeal", I hope you're well today! I'd like to gather a little more info from you if possible to see what we can find. Firstly, can you let me know around what size the file is that you're having this issue with? Also, do you see any difference in the playback if you try the following? * Play the file directly…

Hey @"LukasKetner", thanks for joining us here! In order to have a better look into this with you, I've reached out to the email associated with your profile here. If you'd like to continue there, please check your inbox for my email when you have the chance and we'll take it from there. Thanks!

Thanks for getting back to me here @"Mikebr1"! It would be very helpful to have a screenshot here so I can understand exactly the steps you're taking there. You can find out some more info on how to take screenshots on your device from here. Once you've taken the screenshot, you can attach it to your reply here with one of…

Hey there @"antoninog", thanks for reaching out to us here! I've just moved your post here as it seems like you're getting the same error message as mentioned here. Please check out my post above and let me know if you have any questions. Cheers!

Hey everyone, thanks for your updates here! If your notification keeps reappearing after dismissing it @"aloiamoa", our team is aware of the issue and working on this. I'd suggest checking out this thread to stay posted with any updates on this. For those who would like to have an option to dismiss notifications in bulk,…

Hi @"Mikebr1", I hope you're well today! Just to clarify with you, are you trying to view the files through the desktop app? If you're choosing the "expand preview" option, when you hover your cursor over the image in the preview you should have a small black bar along the bottom that shows the "< >" arrows and the zooming…

Hello @"Oliver88", I hope you're having a good day so far! What I could suggest for you here might be to use the automatic camera uploads feature, you can check out a little more info about this here. However, this would upload images from your camera roll rather than from a specific folder. Another option I could suggest…

That does indeed sounds like the culprit then @"dworsky". In order to avoid the pop up message that you receive, there's a few suggestions that I could give here. The first would be to pause syncing of the desktop app around 7am when the back up will be copied over to the Dropbox folder. Once the back up has been done, you…

Hey @"nolanneal ", thanks for joining the topic! The wording that I used there is indeed a little misleading so apologies for any confusion caused. In my next post I clarified that Dropbox can only sync the folders and files within the Dropbox folder. In regards to the symlink questions that you found around the forum,…