Daphne Dropbox Community Moderator

Hey @"Feemoodu", I hope you're well today! I've just moved your post here so that I can ask you to check out the posts in this thread when you have the chance. If you have any questions, please let me know. Thanks!

Hello @"bscrane", I'd be happy to help out with this! Can you let me know a little more detail about the issue that this member is having trying to edit files? If they're receiving an error, please send along a screenshot of this (excluding any personal info). Also, please let me know where they're trying to edit the file…

I see, sorry that I can't be of much more help with this @"DP25". The only thing I could really suggest here would be to reach out to the Ez Expense Manager dev team and see if they have any further suggestions on how to get this working. If you have any other questions, I'd be happy to help out. Please feel free to drop a…

Thanks for joining us here @"sfnagle"! Since the notification notes "7 months ago", the transfer is likely already expired. From the screenshot that you sent, can you try clicking on the "Expired" tab just under the grey dialogue box and let me know if you see the Transfer there? Let me know!

Thanks for the details peeps! You mentioned trying to chat with our Support team @"bassdude007", did you get a ticket number (eg. #1234567)? If so, would you mind sharing it with me here so that I can follow up with you there with all the info you've provided here already? Cheers!

I'm glad to hear that it worked out well in the end @"CameronSound"! If the issue does crop up again or you have any other questions, please don't hesitate to drop me a message here as I'd be more than happy to help out. :grin: I hope you have a great day ahead!

Thanks for all the additional info @"DP25"! Would you mind just clarifying for me exactly what you're referring to regarding the Dropbox chooser? How are you looking for the files to upload them to Dropbox? Since the Ez Expense Manager can't sync your files directly to your Dropbox account, the best method I can suggest…

Thanks for getting back to me here @"REDO0213". They would need to go manually to their Events page to see that the folder was unshared with them. Let me know if you have any other questions!

Hey @"GustavoFK", thanks for joining us here! You can change this preference from the desktop app preferences without needing to reinstall the desktop app. To access the preferences, you'll need to click the Dropbox icon in your system tray near the time and date display on your computer as shown below: Dropbox icon in…

Hello @"CameronSound", I'd be happy to help out with this! Can you just clarify for me, when you're downloading the files are you choosing to save them to your Dropbox account or to just download them? If you're choosing to save the files to your Dropbox account then you'll need to have enough space in your account to be…

Hi @"REDO0213", thanks for reaching out to us here! If you unshare a folder, they will be able to see that their access was removed from the shared folder from their Events page here. Let me know if this helps!

Hello @"havsoering", I hope you're well today! There isn't a maximum capacity of how many people can access your link, however shared links do have bandwidth limits depending on your current plan. You can check out more info about this under the section "What are the bandwidth limits of my links?" from this article. Let me…

Hello @"DP25", I hope you're well today! Just so I can have a better idea of the situation here, can you let me know how you're opening and saving the files on your iOS device? Are you saving the files back into the Dropbox app once you've edited them? Also, where are you seeing the edited versions of the files? Are they…

It's not a function of Dropbox that allows the real time collaboration @"Joan P.6", this depends on the features that Microsoft have developed since you would be using their apps to edit the files. Perhaps this article can provide some more insight into the options available for you? Hope this clarifies the matter!

Hey @"cliveloseby", thanks for joining us here! To replicate the issue as if you were the recipient of the shared link, you can open the link in a browser where you are not signed into your Dropbox account. So that we can also rule out browser related issues, can you let me know if there's any difference in the behaviour…

Hi @"Colorworks", thank you so much for your kind comments! All that you mentioned there is indeed correct. I'm sure that this will be helpful for others looking for the same answers so thank for taking the time to share your post with us here. :grin: If there's anything else that I can help with, don't hesitate to give me…

Hello @"Mainah65", I'd be happy to help out with this! There's two methods I can suggest here for downloading your files locally to your computer. The first is to just download the folders directly from the website, you can find the exact steps for this here. The other option is to download the desktop app which will sync…

Hello @"r a kenney", thanks for joining us here! You can find out which Microsoft licenses are required to use the online editing integrations from here, under the section "Do I need a special license...?". Also, being able to edit together in realtime through the Microsoft apps would need to be something that's developed…

Thanks for the info peeps! Have you submitted a ticket with our team for this issue @"Tinlinmusic" and @"bassdude007"? If not, would you mind letting me know some additional info that I mentioned here? Cheers!

Thank you very much for those ticket numbers! Could you let me know which file types you're having this issue with? I noticed some mentions of MP3 and WAV files. Just to clarify, you mentioned this occurred both on the website and through the mobile app, correct? If you're using the website, please let me know the…

Hey everyone, just jumping in here! For those who mentioned submitting a ticket with our team, can you please let me know the ticket numbers (eg. #1234567) you received so I can check up on those? Thanks!

Hi there @"jonb1", thanks for reaching out to us here! I've just moved your post here as it seems that you're having a similar issue as described here. Could you check out this post from John and let us know what you find? Keep us posted!

Thanks for that @"JefW", apologies if I wasn't clear initially that the screenshot that I was referring to was for the website. It's rather strange though that you were only able to search the folder online when you synced the folder locally. I'd suggest to reach out to our Support team so that they can have a better look…

I'm not sure that there's much I can suggest here I'm afraid @"hubionmac". Since the link is copied correctly and it appears fine at first, what is occurring to the link there is down to how the Calendar app is handling it. There may be some other users here would could make some suggestions, so your thread will remain…

Just have a little update for everyone here! First of all thank you for all your reports here and going through some troubleshooting steps with us. Our dev team is aware of this issue and are looking into it. We'll make sure to keep you all posted here with any further updates that we receive on this, but in the meantime…

Hey there @"TheIan", thanks for reaching out to us here! I've just moved your post here as it seems that you're having the same issue as the OP. Since you've already checked that you're not over the 3 device limit for Basic plans, I'd suggest checking that you're running the latest versions of your device's OS and the…

Thanks for getting back to me here @"JefW"! Was this screenshot taken when searching from your desktop app, or from your coworkers computer? If the files are not synced to your desktop then they wouldn't appear in the results when searching through the desktop app. Would you mind sending me another screenshot of what you…

I see, thanks for checking that @"CatzrUs". I'd be happy to look into this a little further with you to see what we can find, so I've reached out to the email linked with your profile here. If you'd like to do some investigation with me into this, please check your inbox when you have the chance for my message and well go…

I'm happy to hear that did the trick @"NicciSmith"! If you need anything else, don't hesitate to give me a nudge here. :grin: Hope you have a wonderful day!

I'm glad to hear that @"Letsdothis101"! Thanks for taking the time to get back and let me know the steps that you took to resolve this, I'm sure it will be helpful for others who might have the same issue. :grin: If there's anything else that I can help with, please don't hesitate to get back to me here. Have a great week…