Daphne Dropbox Community Moderator

Thank you both @"Kay V." and @"Willeverywhere" for your updates and sticking with me so far! I'm still looking into this on my side and I'll keep you updated with my findings here. In the meantime, the workaround I can suggest for now would be what I outlined previously here. Thanks for sharing your workaround for this…

Hello @"brennalhughes", I hope you're well today! To see any bookmarks you've added to your PDF documents, you would need to open the file in the relevant app to see this info. You could try using one of the integrations from the Open button as mentioned here. As this would be a useful feature for you, to be able to see…

Thanks for that @"Kay V.". Could you just try disabling and then enabling Dropbox as a location within the Files app? To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

Hey there @"robwaterman" and @"VirgilFox", just jumping in here! We recently released a beta feature for automatically backing up your computer folders. If you'd like to disable this, then please check out the steps towards the bottom of this article. If you're having any issues with this then please let me know and I'd be…

Thanks for getting back to me here @"DMP3D"! When you're in the Account tab, can you try holding the keys Alt+H instead of the Space bar? Let me know how it goes!

Hello @"DMP3D", I hope you're well today! Since the sync appears to be stuck, can you try the steps outlined here and let me know if that does the trick? You'll need to allow the app a short time to apply the changes and allow the sync to progress, so please just keep an eye on the sync status for any changes there. Keep…

Apologies for the delay in getting back to you here @"Tom30"! At the moment I don't have an update to share with you on this, we'll make sure to update this thread when we have some news to share. If there's anything else that I can help with in the meantime, please let me know!

Thanks for the info @"Kay V."! Can you just clarify for me, does this error occur only when trying to drag and drop the file? Or do you get the same error when you select the file and choose the move option there?

Hi @"gracesara", I hope you're well today! When you have the chance please check out the posts in this thread here. I moved your comment over here as you're having the same issue as the OP. Let me know if the info here helps!

Hey @"John57", thanks for reaching out to us here! I've just moved your post here as you have a similar question to the OP. When you have the chance, please take a look at Jay's post above for more info on this. To view the file fully, you'll need to download the file and play it locally on your device. Let me know if you…

Thanks for getting back to us here @"Rodeagle"! As Lusil mentioned above, these limits would refresh after 24 hours. Hope this helps!

Thanks for getting back to me here @"Kay V.". I'm looking into this on my side, so please bear with me while I do some digging. In the meantime, can you just confirm for me which version of the mobile app you have installed? You can check this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon and…

Hi @"shem47", thanks for reaching out to us here! I've just moved your post here, so when you have the chance please check out Walter's post here. If you have any issues with this, please let me know and I'll be happy to help further. Cheers!

Hi @"Kay V.", thanks for reaching out to us here! Perhaps instead I can suggest taking this action through the Dropbox app instead. To move a file within the app, you can tap the "..." button next to the desired file and choose "Move" from the available options. Also, if you need to quickly open a file in Dropbox that you…

Hello @"DL8", I'm sorry to hear you're having issues with this! You're currently using a beta version of the desktop app, denoted by xx.3.******. I'd suggest downgrading to the latest stable version to see if that does the trick for you. To do this, please toggle off the "Early releases" option in your account settings and…

Thanks for letting me know that @"Ard1"! If you haven't already then, I'd suggest reaching out to Microsoft Support to see if they can shed any light on the situation here. Your thread will remain open for now though so please feel free to get back to me here anytime if you have any updates that you'd like to share with…

Thanks for your update here @"kroft"! Can you all let me know if the issue still persists for you? Keep me posted!

Thanks for getting back to me here @"Ard1". Could you try opening the Excel app first and then use the "Open" option to try open files from your Dropbox folder to see if there's any change there? If it's possible, please send over a screenshot if you get the same behaviour. Keep me posted!

Hi there @"ssoper", thanks for reaching out to us here! Could you send me a screenshot of the error that you're referring to there? Also, if you check your current space usage in your account online here, what does it show? Let me know and we can go from there!

Hey @"Ard1", thanks for reaching out to us here! Can you let me know what kind of issue you're having opening your files? For example, are you getting an error message? If so, please send along a screenshot of this excluding any personal info. Let me know and we can go from there!

Thanks for joining us here @"GimpyBoy". The issue is most likely due to the temporary files that are created during the syncing process being picked up and quarantined by the antivirus software by mistake. If possible, I'd recommend ensuring that Dropbox is whitelisted in your antivirus softwares. Otherwise, I'd have to…

I'm glad to hear that @"aciviti"! If there's anything else that I can help with, don't hesitate to get back to me here anytime. :grin: I hope you enjoy the rest of your week!

Hey everyone, thanks for joining us here! As Lusil has mentioned previously, our team is already aware of the issue described here and are currently looking into this. We'll be sure to keep you all updated here with any news we have on this. Thanks!

If you can just let me know the ticket number if you submit one @"bassdude007", I can follow up with you there. As I mentioned, this will allow us to continue looking into this as there's not much more I can do from here in terms of troubleshooting since this is a public forum. Thanks!

Hi @"Kib_1", thanks for reaching out to us here! Any shared folders in your account will have a folder icon with a silhouette of 2 people on it, but you can also check the Members column to see if the files show "Only you" or "x members". To make some space in your account first, you can check out these steps on how to…

Thanks for getting back to me here @"aciviti"! Since you're trying to upload an image, can you try clicking the camera icon instead of the document icon from the "Post" window? If you click the document like icon then only specific files can be added like PDF files and these won't appear greyed out. Clicking the camera…

I'm happy to hear that @"bscrane"! If there's anything else I can help with, don't hesitate to give me a nudge here. :grin: Hope you have a great rest of your week!

Thanks for joining us here @"dabu2012"! I've just passed along your comments to your ticket you mentioned. I can see that you received a reply from my colleague there, can you please check your inbox for that email and reply there? Through our Support channel we'll be able to have a better look into this with you alongside…

Hi @"aciviti", I hope you're having a good day so far! Would you mind letting me know the steps that you're taking currently to try and add files from Dropbox? This will give me a bit of a better understanding of where you're running into this issue. Also, please let me know what OS and version your device is running. Let…

Thanks for getting back to me here @"bscrane"! Is it possible that they're opening the files in their web browser? If so, it might be that they're previewing the files in Dropbox and they'll need to open the file in the appropriate app to edit them as outlined here. On their computer, they could be opening the files from…