Daphne Dropbox Community Moderator

Thanks for the ticket number @"LW45"! I've just passed on your comments from here too to make sure we have all the relevant details in one place, and to let my colleague know you reached out to us here too. If there's anything else I can help with in the meantime, please feel free to give me a nudge here. :grin: I hope you…

Thanks for your updates here! I don't have any news to share on this at the moment, however to expedite the matter I'd suggest reaching out to our Support team as it could help with the investigation by our specialists. Please submit a ticket with our Support team with the options available here based on your current plan.…

Hey there @"rbens", thanks for reaching out to us here! If you haven't already, I'd suggest having a look at this thread here for some more info on this, there are some great explanations by Walter and Rich there. Let me know if you have any questions!

Thanks for your update @"skier1"! I completely understand, not to worry at all. If you happen to change your mind and want to give it a shot, or you have any other questions at all then please don't hesitate to drop me another post here. :grin: I hope you have a lovely weekend ahead - stay safe!

Thanks for checking that @"LW45"! It's a rather strange issue that you're having considering that you've tried all those steps. To have a look further into this I'd have to suggest reaching out to our Support team so they can look into this alongside some device specific info. You can check out your support options…

Hey there @"au5", I'd be happy to help out here! As you mentioned that a Dropbox folder is being created inside the folder you copied over to your new drive, it would suggest that when selecting the new location you're selecting the actual Dropbox folder itself. If the current Dropbox folder on the new drive is, for…

Hey there @"acruzat", I hope you're well today! You will only be able to move shared folders into team folders if the owner of the shared folder is a member on the team. From what you've mentioned, it sounds like those outside of the team that share the folders with you are the owners of these folders. This means that you…

Hey there @"LW45", I hope you're well today! Can you let me know if you're able to access www.dropbox.com via your web browser on this device? Also, which version of the desktop app do you have installed? Let me know and we can go from there!

Hey @"Ranettenyc", thanks for reaching out to us here! To compress a video you will need to use a third party app as Dropbox doesn't currently have a feature to compress files before sending them. What I can suggest is to compress the file before uploading it to Dropbox and then send the attachment through the mail.…

Hey there @"jackyling", hope you're doing well! Can you try out these steps to see if that does the trick? Keep me posted!

Apologies for the delay in getting back to you here @"skier1"! Can you try doing an advanced reinstall of the desktop app? Please bear in mind that if you have a Basic Dropbox account that there is a 3 device limit. If you currently have more than 3 devices connected to your account then let me know as you would need to…

Hi there @"NinoSoriano", thanks for reaching out to us here! When you have the chance, please check out Jay's post here for some more info on this. When you view the file in your account rather than from the shared link (when not signed into your account), this is why you can view the full length of the video. I hope this…

Hello @"Auskan", I hope you're well today! So that you can drag the Dropbox folder into your Finder's sidebar, please try the steps below: * Open your Finder window. * Choose "Go" from the menu bar in the top right of your screen. * From the menu, choose "Home". From here, you can see the Dropbox folder in order to drag it…

Thanks for joining us here @"world_darya"! Can you let me know how Dropbox comes into play with this? From the issues that you mentioned it might not be something related to Dropbox. Since Pages are a Mac app, are you perhaps using a Windows device to open these files? It may be that you need to convert them into a file…

Thanks for joining us here @"Pegah"! Were you able to follow the steps to disable the backup of those folders with the steps in the article I linked above? If so, can you try moving the contents of the Downloads, Desktop and Documents folders back to their original locations outside the Dropbox folder? Let me know!

Hi there @"arled", thanks for reaching out to us here! If you pause the sync of the desktop app, when you resume the sync should continue where it left off. This is because the Dropbox folder contains a cache folder which assists in the syncing of the desktop app. If you were to quit the app and restart it at a later…

Hi there @"Mdopps", thanks for joining us here! If you just need the recipient to be able to view/download the content you want to share with them, then you can use a shared link instead. This won't even require them to have a Dropbox account. You can check out more info about shared links here. Hope this helps!

Thanks for checking on that @"skier1"! Could you try the following steps to fix any incorrect file permissions to see if that does the trick? * Click the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." * Go to the "Account" tab. * While…

Thanks for checking that @"skier1". Can you let me know what the current sync status of the app is? Do you notice the high usage when the app is syncing files or when it's "up to date"? Let me know!

Thanks for joining the topic @"StoshZ". As Jane mentioned above, we'd suggest sharing this as a request in our dedicated area of the Community here. From what I could find, we don't have a request for this at the moment. Let me know if you have any questions!

Hey there @"meltelfer", just jumping in here! This is a rather old thread that you posted in here, and we recently released a beta feature to enable you to backup your Desktop, Documents and Downloads folders. To delete the folder, we'd need to disable the backup from the device it was enabled on. Can you try the steps…

Hi there peeps, hope you're both well today! Can you check out this thread here, and if you're getting this error when connected to WiFi or cellular data then please try the beta app as mentioned there. Keep me posted with your results!

Thanks for getting back to me here @"Vicki Venza" and for joining us @"Liette"! We've had some reports of issues connecting through the Dropbox mobile app on Android. If you're not having any issues with your other applications, please try installing the beta version of the mobile app. You can find out more info about…

Through the Dropbox app on your computer, you should be able to delete files like you would normally from your computer @"Jonathan H.1". You can right click the file or click the "..." in the top right corner of the window when the file is selected to see the "Delete" option. Otherwise, you can select the file and press…

Hi there @"SilviaA"! Could you let me know the ticket number (eg. #1234567) you received when you reached out to the team so I can check on this for you? Thanks!

I'm very glad to hear that @"DMP3D"! If there's anything else that I can help with, please don't hesitate to get back to me here and give me a nudge. :grin: I hope you have a great week ahead!

Hi @"skier1", I hope you're doing well today! If you haven't already, can you check out this article and let me know if any of the points there help at all? If not, please let me know which version of the desktop app you have installed at the moment. Keep me posted with your findings!

Hello @"Vicki Venza", I'm sorry to hear you're having trouble with this! So I can have a better understanding of the issue you're having, please let me know the following: * Are you connecting via WiFi or cellular data? If you try the other do you get the same error? * Which OS version is your device running? * Which…

Hey there @"Jonathan H.1", I'd be happy to help out with this! Can you try these steps to try and delete the file from your account online? If you're not able to see the delete option, please send me a screenshot of the options that you do see. Let me know how it goes!

Thanks for the update @"DMP3D"! Can you just confirm for me if you also tried the "Fix permissions" option too? If so, are you able to see which files are currently trying to sync by opening your Dropbox folder in your File Explorer and checking for any folders/files with the syncing icon :arrows_counterclockwise:? If a…