Daphne Dropbox Community Moderator

Hi there @"Jamesr1", I hope you're well today! Since you're using a computer, it's a little different that using the mobile app. You wouldn't be able to bypass opening the link via the website. However, once you've opening the link on the website, you can click the "Open" button for one of the files and you should have the…

Hey there everyone, thank you so much for your ongoing updates here! Our team have been looking into this and would like to do a little further investigation and need some additional examples to help with this. I've just sent a brief email to each of you here, if you have the time then please check your inbox for my…

Thanks for getting back to us here @"NoviceToDb"! If you previously uninstalled the desktop app, or have since disabled the backup feature with the steps Jay mentioned above, then the backup should no longer be syncing those folders to your Dropbox account. However, the error that you're getting there for the Downloads…

Thanks for sending that screenshot @"john b.174"! Just to note, I removed the link due to some of the information that was showing in the screenshot, as this is a public platform and anyone would be able to access the link. From what I could see there, it looks like the app might not be running on your Mac as there were no…

Thanks for clarifying that @"da1whoknks"! As they're using the local app on their computer, and this app is the one that processes the rename and saving of the file, it may be that the issue lies with the Microsoft Word app they have installed on their computer. I'd suggest making sure that the app is up to date, or even…

Thanks for the screenshots @"Samnersy"! The connected apps page that you showed in your second screenshot is for app integrations like Google or Microsoft Office, not for the Dropbox apps. Can you please try going directly to your security page here: www.dropbox.com/account/security and scrolling down to the device section…

Hey there peeps, thanks for your updates here! From what you've mentioned @"tommarinotax", you enabled the computer backup feature when installing the Dropbox app on your computer. You can check out more about this feature here. Were you able to restore the files that you deleted when deleting the Dropbox folder from your…

Hey everyone, sorry for the delay in getting back to you here! I'm still waiting on an update on this from my end, but I'll be sure to get back to you here as soon as I have some more info to share with you on this. Thanks for your patience so far!

Hi there @"pesas", thanks for reaching out to us here! To merge the contents of your folders, it wouldn't be something that you can do automatically through Dropbox I'm afraid. This is something that you could do perhaps on a connected computer, as your OS should have the function to detect if files are the same and give…

Hey there @"AfterBuzz TV", thanks for reaching out to us here! I've just moved your post here as it seems you're having the same issue as the OP described. Just to cover some basic details, can you please check out Lusil's post here and let me know what you find for those questions? Also, do you notice any difference when…

Hey there @"mgray87", thanks for reaching out to us here! Perhaps the best method would be to put all the content in one folder and share the folder with them. Once you've shared it, you can transfer the ownership of the shared folder to them. If you're not familiar with this, you can check out how to share a folder from…

Thanks for all your updates here everyone! For a little more info on why you may see the Dropbox app showing background activity, please check out my previous post here. If you're seeing a high battery usage on your device, then please send me a screenshot of this so that I can look into this further with you. For example,…

Thanks for getting back to me here @"Samnersy"! You would need to check your security tab to see which devices are currently connected to your account rather than the connected apps page. Can you try refreshing the page to see if that will fetch the data? If not than you can also try clearing your browser cache, using an…

Thanks for getting back to me here @"verlaat", and I'm glad to hear you found your own workaround for this! If you do prefer to use the website at all, copying a file is possible but you won't be able to use the keyboard shortcuts to do so. You can instead select the file on the website, and click the "..." button to the…

Hello @"BengtOveOlsson", I hope you're well today! Can you just clarify for me how you're uploading the files to Dropbox? For example, are you using the desktop app, mobile app or website? Please let me know the steps you're taking when uploading files that causes this issue, and send along any screenshots you believe…

Hello @"Samnersy", I hope you're having a good start to your week so far! Can you let me know if you happen to be on a Basic free plan? With this account you will be limited to connecting 3 devices to your account. You can check out more info on this here. Do you happen to have 3 or more devices currently connected to your…

Hey there @"verlaat", I hope you're well today! Can you clarify for me where you're taking these steps from? Eg. the desktop app, website or mobile app. Also, where exactly are you running into an issue with this process? Are you not able to see the option to copy/paste perhaps? Please let me know which steps your taking,…

Hello @"mickey_muds", can you let me know if you see anything reported in the following location? * Click the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of the window. * Choose "View Sync Issues". If it would be helpful, please feel free to send a screenshot of anything you see…

Thanks for joining us here @"lestmak"! If you haven't already checked the previous posts, you can have a look here for some more info on why Dropbox appears as using background activity. If you disable Dropbox as a location within the Files app, you should no longer see background activity for the Dropbox app on your…

Apologies for the delayed follow up on this thread! It seems @"ollyradford" that you're experiencing something a little different here. We've seen a few reports of this occurring here on the Community and it seems that this is isolated to the "Recents" section of the Home page, is this where you're seeing this? Are you…

Hey @"Llerraff", just jumping in here! I think we need to clarify the exact steps you're taking on your iOS device so "sync" the files and folders, as Lusil mentioned before that the mobile apps are not capable of syncing in the way that the desktop app would. I believe that Lusil asked previously if you're using the Files…

Thanks for your updates here peeps! It would be expected to see the Dropbox app showing background activity if it's enabled in the Files app as a location. There's a little more detail on this in my previous post here. However @"ChrisGaff" and @"mrsneeu", can you let me know if it's showing a large increase in battery…

Thanks for your updates here peeps! Would you mind @"Lee S.9" sending me a screenshot of the difference in battery consumption you're seeing between Dropbox and the other apps that are locations within the Files app too? There should be some background activity but for it to be so greatly increased wouldn't really be…

Thanks for the update @"Kay V." I did indeed receive that info, thanks for checking on that with me!

Hello @"praetorian75", thanks for reaching out to us here! At the moment, there isn't an option to disable this notification when deleting "online only" files I'm afraid. I understand that this would be a useful feature for you though with your workflow, so thanks for sharing your feedback on this with us here. While I…

Hey there @"grosland", thanks for joining the topic! At the moment, there isn't an option to specify folders to appear at the top of the sorting list, either in the Dropbox mobile app or the Files app. We do currently have a request for a feature like this here which I can suggest checking out and showing your support for…

Hi there @"Muzza", thanks for joining the topic! When you're on the "Account" tab within the desktop app settings, when holding the Options/Alt key on your keyboard do you not see these options? If not, can you let me know which version of the app you currently have installed and the current sync status of the desktop app?…

Hey @"ralfswan", I hope you're having a good week so far! To share a selection of photos with others, you would need to move (or copy) the photos into a folder in Dropbox so that you can share the folder. If they will preview the files through Dropbox, they wouldn't be able to see the caption from the metadata. Most…

I'm glad to hear that you're all sorted now @"LW45"! Thanks for your update here too, I'm sure this will be helpful to know for anyone else having the same issue. If there's anything else I can help with, please don't hesitate to get back to me here. :grin: I hope you enjoy the rest of your week!

Thanks for getting back to me here @"Kay V." No problem, I've just reached out to the email linked with your profile here so that we can look into this further. When you have the chance, please check your inbox for my message and we can take it from there. I understand that there are others here who are having the same…