Daphne Dropbox Community Moderator

Since you're already in contact with the team, it would be best to continue there @"cindy t.3" as they can look into this with you alongside some device specific info. It looks like it would be a notification icon, however we would only be able to tell that from the window that should open when clicking the Dropbox icon…

I see, thanks for clarifying that @"cindy t.3". Since you mentioned reaching out to our Support team for this, can you let me know the ticket number (eg. #1234567)? Also, which version of the app do you have installed at the moment?

I'm glad to hear that helped @"Brent Eynon"! If there's anything else that I can help with, please don't hesitate to give me a nudge here. :grin: Wishing you a great rest of your week!

Hey @"LJC", thanks for joining the discussion! Usually, using another drive as a place to hold your data backups is the most common location. Most probably in case the primary drive that you're using needs to be reformatted or fails unexpectedly. However, you can make a backup of the Dropbox folder by simply copying the…

Thanks for getting back to me here @"cindy t.3"! It looks like you're Ctrl+clicking the Dropbox icon, can you try left clicking the Dropbox icon and let me know if that brings up the correct window where you'll see your notifications etc? Cheers!

Hey peeps, just jumping in here! Would you mind sending me a screenshot of the icon that you're referring to @"cindy t.3"? Also, can you clarify what you're referring to when you say that the Dropbox icon in the system tray doesn't work? Does nothing open or do you not see the relevant info that you're looking for? If you…

Thanks for getting back to me here @"Brent Eynon"! I would indeed hope too that they would wipe the computer before passing the device into another user. What I can suggest here to make sure that the files in your account can't be affected by this device would be to unlink the ex-work computer through your Security page…

Hey @"JosefC", apologies for the delay in getting back to you here! So we can look into this further with you, it would be best to continue to look into this through our Support channel. If you haven't already, please reach out to our Support team from here. You'll receive a ticket number (eg. #1234567) which you can let…

Hey everyone, thanks for your patience while I looked into this! So that we can do some additional investigation into this, I've reached out to each of you here so we can have a look into this alongside device specific info. When you have the chance, please check your inbox for my message and we can take it from there. Let…

Hello @"Brent Eynon", I'm sorry to hear about the situation. Since you've removed the files that were in your Dropbox account, the next time that your work computer would come online and the desktop app launched, it would sync the deletion of these files on the computer. However, if you've already unlinked that computer…

Thanks for getting back to me here @"Gajjar_Dharm"! I'm glad to hear that adding the www.dropbox.com domain did the trick for you, thanks for taking the time to us know here what resolved this issue for you. I'm sure that this info will be helpful to anyone else who might be having a similar issue. If there's anything else…

Okay so it doesn't look like the computer backup is enabled at all on your computer @"Carl_in_MI", which is great as we can rule that out now. Can you try the following to fix any incorrect permissions that could be causing the stuck syncing? * Click the Dropbox icon in your system tray. * Click the profile pic/initials…

Hey @"Roo1", I hope you're having a good week so far! There isn't currently a feature that would allow you to see the photos saved in Dropbox through your device's Gallery app. You would need to open the Dropbox app and check in the Photos tab to see all the images saved within your Dropbox account I'm afraid. I hope this…

Thanks for joining us here @"wmacghee"! Also, I appreciate you taking the time to share what worked for you with us here. I'm sure that this will be useful to others looking into this too. :grin: Cheers!

Hey there @"ihaveyousomuch", thanks for reaching out to us here! With the new Dropbox Family plan, each member of the family will still have their own account and therefore their own camera uploads folder. While the camera uploads folder will remain separate, you can choose to share them with your other family members if…

Hey again @"Ecuriel"! I'm glad to hear you stopped the backup without any issues. If you would like to unlink the desktop app for now, then please feel free to do so. The Dropbox folder will remain on your computer, but it will just be like any other folder on your computer and will no longer sync with your account online.…

Hello @"Gajjar_Dharm", thanks for reaching out to us here! From the last screenshot that you added there, it looks like you might have set up a "block" rule rather than to allow those domains. The first option is showing "Block a new hostname". Could this be the reason that the website is blocked? Otherwise, when you try…

Thanks for getting back to me here @"Carl_in_MI"! That's some rather strange things that you're seeing there. You should indeed be seeing a button like option under the "This PC" section in your Backups tab. However, since you unlinked and relinked your account without enabling the backup during the setup (from your 2nd…

Hey there @"tgiordano", apologies for the delayed reply here! It sounds like you're having a little bit of a different issue here. Could you let me know if you're getting the same error when saving to the Dropbox folder and the desktop app isn't running on your computer? You can close the app by: * Clicking the Dropbox…

Hey there @"Carl_in_MI", thanks for reaching out to us here! Since it sounds like the computer backup is still enabled on your computer, can you please try following the steps outlined towards the bottom of this article. You would indeed need to be looking at your backups tab. From there, does the option show "manage…

Hi there @"faerber", thanks for reaching out to us here! Just to note, I've merged your post here as the OP described a similar issue. When you have the chance, please check out my previous suggestions here and let me know if they do the trick. If you still have any issues with this then please do let me know, and if…

Thanks for checking on that @"Sammzie92"! Do you perhaps have a Basic account with more than 3 devices currently connected to your account? If you're not sure, you can check your plan from here and you can see your connected devices from here. Should your account be Basic and have 3 or more devices connected, you would…

Hey @"Ecuriel", thanks for joining us here! I would strongly recommend disabling the backup through the desktop app settings first. Resetting the folder path was only something I suggest due to an issue where the path was not automatically reset. To disable the backup, please follow the steps outlined towards the bottom of…

I'm glad to hear that @"NoviceToDb"! If there's anything else that I can help with, don't hesitate to give me a nudge here. I'd be more than happy to help further. :grin: Hoping you have a great week ahead!

Hey there @"DrRob", thanks for reaching out to us here! Just to note, I've moved your post here as it seems that you're having a similar issue the OP described. There may be some helpful info here if you have the time to look through this thread. Some have mentioned here that they no longer have this issue with the latest…

Hey there, just wanted to drop in here! We do have a post in our dedicated area of the Community here suggesting an option to disable renaming for uploads through file requests. If you'd like to show your support for this, please visit the post linked above and give it an upvote. You can even share any additional thoughts…

Hey there @"Theronnyc", I hope you're well today! To embed a link to one of your videos, you can try using a shared link and use these steps to force the file to render. Let me know if this does the trick!

Thanks for getting back to me here @"tommarinotax". It's rather strange what you mentioned that the Preferences were locked, this is not something that I believe is possible. However, I'm glad to hear that you seem to have resolve the issue your own way. If there's anything else I can help with, please do let me know.…

Apologies @"Samnersy", I must have missed your previous reply here! As you're having trouble with the security page to check on your connected devices, I'd suggest contacting our Support team so that we can have a look into this with you alongside some account specific info. From an incognito window (or while signed out of…

Thanks for getting back to me here @"pesas"! If there's anything else that I can help with, don't hesitate to give me a nudge here. :grin: Hope you have a great rest of your week Gary!