Daphne Dropbox Community Moderator

If the file/folder was deleted then the link would have indeed been broken @"Rfranks". In this case, a new shared link would need to be created. To put your mind at ease, perhaps you can create a test folder, create a shared link and then perform the actions that you'd like to take to see what happens. I hope this helps!

Hello @"raizada", I'm sorry to hear you're having trouble with this! Can you just clarify for me, when you mentioned doing a complete reinstall, was this the advanced reinstall? If not, please try this with the steps outlined here. Also, can you let me know if you have "Early releases" toggled on at the bottom of your…

Hello there @"tejassingh0015", thanks for reaching out! You could use a file request link and embed this into your website for the upload button. All files and folders uploaded to this link will be within one folder in your Dropbox account, and those who upload to the link won't be able to see what has already been…

Hey @"Rfranks", thanks for posting! I've just moved your post here, as you have a similar question to the OP. When you have the chance, please take a look at the info Walter provided above. Let me know if you have any questions!

Thanks for getting back to us here @"KatyT"! When you tap on the file in the Dropbox mobile app, do you see a blue "Open" button towards the bottom of the view? If not, please send me a screenshot of what you do see there when you preview the file in Dropbox Also, do you have the most recent version of the Microsoft apps…

Thanks for checking on that @"StPokal"! I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to. Cheers!

I'm sorry to hear about that @"MSchafer"! Would you mind sharing your ticket number (eg. #1234567) for your Support case with me so that I can check on this from my side? Thanks!

Hey @"Shaun Young", I'm sorry to hear you're having trouble with this! Can you check out the info in this thread here and let me know if any of the suggestions help with this. Hope this helps!

Hi @"StPokal", thanks for reaching out! Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion? If you haven't already, please check out this article to see if any of the info there helps. Let me know what you find!

Hey @"tim1889", thanks for posting! Since you've already tried using another web browser, can you let me know if you have the same behaviour with an incognito browsing window? What about after clearing the browser cache? If you're still not able to restore them, can you please check what actions are reported for these…

Hi there @"mitten53", I'm sorry to hear you're having trouble with this! Since you mentioned that you reached out to the Support team, can you let me know the ticket number (eg. #1234567) that you would have received for this? Also, can you clarify for me how you were notified that your account was deactivated? Was there a…

Hey there @"Emg"! Can you just clarify for me where you're viewing the file from? Eg. website, desktop app or mobile app? Could you also send me a screenshot of how the image looks when you preview it? Keep me posted!

Hey @"trafa", I'm sorry to hear you're having trouble with this! I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info. Let me know if you have any questions!

Thanks for getting back to us here @"djessel"! When you uploaded the file to Dropbox, it wouldn't have edited or converted the file in anyway. When you uploaded the file to Dropbox did you perhaps rename the file at all? I'm wondering if perhaps there is a stray space after the extension perhaps. Otherwise, can you try…

Thanks for the screenshot @"g v."! If you don't want to see these icons, you can delete them from the Dropbox folder. This won't affect the features themselves if you have them enabled or not already. Hope this helps!

Thanks for checking that @"Grant"! I'd suggest reaching out to our Support team to have a better look into this with you. To do so, you can check out your Support options here. You can let me know the ticket number (eg. #1234567) you get if you'd like to so that I can pass along the info you provided here already. Cheers!

Hey there @"Sekinahkirk", I'm sorry to hear you're having trouble with this! Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription? Let me know - thanks!

Hi @"miltpb", it seems you're having a different issue here. Can you clarify for me how the timestamp is incorrect? Does it not show the time when the file was downloaded? If you use another web browser or incognito/private window to download the file, do you have the same behaviour? Keep me posted!

Hey @"Tboyistre34", could you let us know what shows on your Plan page here? Also, you can attach a screenshot in your reply here with the "Photos" button along the top of the reply box. Otherwise, you can send us a shared link to the screenshot. Keep us posted!

Thanks for confirming @"Alan R.4"! So we can look into this in more detail, we would need to continue through our Support channel. I was able to locate your ticket with our Support team and I've passed along your comments from here. If there's anything else that I can help with from here, please let me know!

Hey @"tchambers", thanks for posting! Additional security can be added to shared links by changing the settings and permissions of the links. You can check out more info about this here. For example, a password can be added to a shared link and Business teams can restrict access to only team members. I hope this info…

Hi there @"Mels3", I hope you're having a good day so far! Can you let me know which version of the mobile app you have installed, and the OS version of your device? Also, can you clarify for me exactly how you're trying to open the file? For example, are you opening it directly from the Dropbox app, and are you exporting…

Hey there @"San Juan Studio" and @"sjn1"! We have a request for this posted in our dedicated area of the Community here that I can suggest showing your support for by upvoting it. Sorry that I can't be of much more help other than that, but please let me know if you have any questions. Thanks!

Hey @"Duckysaurus", can you let me know if you've taken a look at this article that Lusil mentioned earlier in this thread? Also, could you let me know which version of the app you have installed at the moment? You'll see the version number when hovering over the Dropbox icon in your menu bar/system tray. Keep me posted!

Hello there @"carligreene29", I hope you're having a good day so far! Could you clarify for me the steps that you're taking at the moment to upload the file to the Dropbox app? If you haven't already, can you try uploading the file from within the Dropbox app using the "+" button? Also, please let me know which version of…

Hi @"Tara88", thanks for reaching out to us here! As a first step, can you try the steps below to see if that does the trick for the stuck syncing? * Click the Dropbox icon in your menu bar. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." * Go to the "Account" tab. * While…

Hey @"HSG-DH", thanks for joining the topic! If your device isn't running S mode, can you confirm for me if you downloaded the Dropbox app from our website here? Otherwise, can you let me know if you're getting any specific errors when trying to open the app? Keep me posted!

Hi @"scarkeet", I'm sorry to hear you're having trouble with this! Can you let me know which version of the desktop app you have installed at the moment and your OS version? Also, are you trying to set this up on a profile that has admin permissions on the computer? Let me know - thanks!

Hi there @"elisa22", thanks for reaching out! There are a few ways to sort your files in Dropbox, but you wouldn't be able to do this through dragging and dropping I'm afraid. Since you don't want to sort them by the time stamp, perhaps the best method would be to sort them by name and rename the photos to put them in the…

Thanks for joining us here @"yodave"! If you see that there are files are taking space in your account, this won't include deleted files. You should see these files in your "All files" page here. Are you not able to see any folders with a plain icon on them there? If you can't see any non-shared files/folders, could you…