Daphne Dropbox Community Moderator

Thanks for joining us here @"WhitBradley10"! Did you possibly choose another location for the Dropbox folder to be placed either during the setup of the desktop app, or through the app preferences? If you're not sure, can you follow the steps below and let me know what file path you see for the Dropbox folder's location? *…

That's great news @"Bengt B.1"! Thanks for taking the time to get back to us here with that info too, I'm sure this will be very helpful for anyone else having the same issue. I'm just a post away if there's anything else I can help with. Hope you have a great rest of your week!

Thanks for the update @"chriscampbell". Would you mind sending me a screenshot of your plan page? If you ever tried out a Business trial, your account could have been reverted to a free team after the trial expired. In this case, the account would show as Basic, but just underneath it would also show "A member of xyz…

I'm very glad to hear that @"User134679"! I'll just be a post away if you have any other questions or issues. 😁 I hope you have a great rest of your week!

Hey there @"djoseph451"! It seems you have a similar question to the OP here, so I've just moved your post here. When you have the chance, please check out Rich's post here for some info on this. Let me know if you have any questions!

Thanks for posting @"chriscampbell"! When you have the chance, please check out my previous post here and let me know if that info helps. Let me know if you have any questions!

Thanks for checking on that @"Bengt B.1"! From what I could find, this file is a necessary configuration file for the Logic app. All the apps on the Mac will have a .plist file. This is most likely the reason that the file is being recalled locally on your computer when the Logic app is running. If it's just this file that…

Thanks for reaching out @"robar93"! If they didn't use an invitation link sent by you, I'm afraid it's expected that you wouldn't receive the referral space. This is because they could have been referred multiple times, each time by a different person. For the correct referrer to receive the space, they need to use their…

Hi @"Briskola"! It seems you have a similar question to the OP here, so I've moved your post to this thread. When you have the chance, please check out the info here and let me know if you have any questions. Thanks!

Thanks for the clarifications there @"Bengt B.1"! So from testing this out on my side to double check this, it seems that when you drag and drop the contents of a folder into the folder online, only the updated files are re-uploaded. However, it does show that the files are "uploading" but there are no changes made to the…

Hey @"EllieLew", I'm sorry to hear about that! Around how long was it since you last signed into your account? Also, are these the only files missing from your account, or are you missing all files from your account? Let me know and we can go from there!

I see, thanks for your update on this @"momsahib". I've passed along your comments to your ticket with my colleague. At this point, I would suggest to give them a quick nudge there as you would need to continue through our Support channel. They can look into this with you alongside some device specific info which we can't…

Hey @"Eduardo Tosto", I hope you're well today! Could you let me know what kind of subscription your account is under? If you're not sure, you can check your account's plan page here. The best reporting tools for this would be for a Business team admin, as they could use the activity log to create a report of specific…

Thanks for those screenshots @"ChristinaE"! As the files are ending in ".iCloud", this means that the files that you copied over are just placeholders for the actual file. This would explain why the files can't be opened. Can you just clarify for me, did you "drag and drop" the files from the iCloud photos app? If so, when…

I'm glad to hear that @"CherylE1"! I'm just a post away if you need anything else. 😁 Hope you have a great rest of your week!

Thanks for that @"User134679", and for sticking with me here while we look into this! Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps. To do this, please navigate to the Desktop folder in File Explorer…

From the results of the command it looks like you do have some symlinks within the Dropbox folder @"Jorge4". Symlinks are known to cause syncing issues with the desktop app and could potentially be causing the stuck sync you're experiencing. If you need to use symlinks, we instead recommend placing the actual file in the…

I see, thanks for that @"User134679"! At this point, I would suggest to reinstall the Dropbox app on your device, and during the set up enable the backup for the desktop. Once the setup is completed, you can then disable the backup correctly through the desktop app which should do the trick. Let me know if you have any…

Thanks for the screenshots @"Joe F"! Out of curiosity, in the error message that you showed it mentioned a specific file name. Is this file perhaps shared with another person apart from yourself and your boss? Within a team folder, the sharing permissions can be changed very particularly. Access can be given or restricted…

Just jumping in here too, hey there @"Efreken7"! On a Mac device, dragging an app to the trash will uninstall the app for you. This means that you can do a fresh install of the app from our website here. During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to…

I'm glad to hear that did the trick @"Leo24"! If you need anything else, I'm just a post away. 😁 Have a lovely weekend ahead Doris!

Hi @"CherylE1", thanks for posting! The option to change the bandwidth settings would be for the desktop app syncing rather than downloading from the website. To try and improve the speed, can you try the following to see if there's any difference? * Clear your browser cache and try again * Use an incognito/private…

Hey there @"R0adster", I hope you're well today! Could you clarify for me, did you create a shared link to a folder in your account, or did you create a file request? For what you mentioned, a file request would be the best way to have others add files into a specific folder in your Dropbox account, without needing an…

Thanks for getting back to me here @"Bengt B.1"! I'm thinking that perhaps the alias shortcuts are not being uploaded due to it not being an actual file, and just a link. Would you mind sending me a screenshot of the icon that you mentioned seeing next to the Logic project files with the "v"? Also, if you drag the content…

Thanks for the swift update @"Jorge4"! In the command there, it should be a lower case "L" instead of a "1", eg. "F:\Dropbox" /a:l /s Let me know if that fixes the error there!

Hey @"Jorge4"! Is it possible that you have symlinks within your Dropbox folder? If you're not sure how to check this, you can use the directions outlined in "step 7" here. Also, is this a recent install of the desktop app? Is this the first time syncing your files down to your computer?

Hi @"Leo24", I hope you're having a good week so far! The setting in the Dropbox app is for when you upload photos through automatic camera uploads. Are you perhaps uploading the photos manually? Perhaps I can suggest changing the format through your Camera settings with the steps outlined here. Let me know if this helps -…

Hi @"xelnx", I hope you're well today! Starring a file or folder allows you easy access to your favourite files. These starred items will show in your "Starred" tabs across the Dropbox platforms. You can check out more info about this from here. It wouldn't make a file available locally on your device. Are you looking to…

Sorry to hear you're having trouble with this still @"Mary Ann B."! It may be that the cache was cleared when Dropbox was closed, which might cause the need to re-calculate the folder sizes. Is it possible that the column changed from "Size" back to "Modified"? Or perhaps there is an individual file selected with the…

Hello there @"9876543210", I'm sorry to hear you're having trouble with this! Is it possible that you're device is running an OS version lower than 6.0? The minimum requirements for the Android app is that your device is running 6.0 or later. Let me know if this is the case!