DBoxTips Collaborator | Level 10

Thank you for the details. When you browse the “eBound Backup” using the Dropbox website or the mobile app, does it contain any file/subfolders? Are there any subfolders listed for “eBound Backup” inside the selective sync settings window? If so, could please show screenshots of how that folder (“eBound Backup”) looks when…

That's great! You are now seeing the Dropbox desktop app and it is great that you got to the "Selective sync" configuration window. What is the name of the subfolder of the "Apps" folder in Dropbox that contains the third-party files and that is accessible using the Dropbox website and the mobile app, but not on your…

Hello @"Rob M1", Similar to the changes made on macOS with the File Provider API, on Windows 11 Dropbox is switching its desktop client to use the cloud files API. This was most likely driven by a need of Dropbox to offload the implementation of "Smart Sync"/ Online-only files feature to use the built-in operating system…

Great! That windows is part of the desktop app. Follow the instructions in this picture: Thanks, Andrew (DBoxTips)

You previously mentioned in the system tray it says your files are “Up to date”. You can open the Dropbox desktop app by clicking in the system tray on the Dropbox icon that says “Up to date”. After clicking it a small window should appear in that corner of the screen. Does that small window appear for you when clicking…

Glad to hear that did the trick, @"Warren J.". Feel free to mark my reply above as the solution, so that others could benefit from it as well. Andrew (DBoxTips) I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.

Thank you for the details. Since you mentioned the files being accessed via the "Apps" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the "Apps" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do…

Hello @"TGD-Inc" While there are more details that would be needed to troubleshoot this, I would start with: 1. Which version of Windows are you running on your PC? 2. Was the Dropbox icon ever visible in the bottom right (tray area) of the screen? This would help as a starting point to getting to the bottom of this,…

Hello @"Warren J." On macOS, the Dropbox icon can also disappear when there are more icons added by apps than available space in the menu bar. What I found useful is an app called Bartender which allows one to customize the icons shown in the menu bar. In my case, I used it to set the Dropbox app icon to be part of the…

Hello @"SteveS78" The "hidden" Dropbox app that OOAPB reports is not related to the Dropbox app from the Windows Store, but to Dropbox accommodating to the new Windows 11 right-click context menu requirements for its desktop client. It is not related with the taskbar icon. Full details below. You mentioned you are running…

Hello @"Nicholas M.5", > Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2) When the Dropbox desktop app creates a conflict file, you will always see the word “conflict” in the filename. The “(2)” you see is most likely due to “autorename”, which is a feature of Dropbox used when a file…

If you type the rmdir commands what does it report back? Andrew (DBoxTips)

Hello @"DavidAJDavies" This issue is caused by three hidden junction folders called "My Music", "My Pictures" and "My Videos" which are located in your C:\Users\Your_Username\Documents folder. The permissions issue message is misleading. This is not a permissions issue. The real issue is that those folders are junction…

Thank you, @"Graham", Confirming that I received it this time. Thank you for the quick handling of this and for the special gift! Andrew (DBoxTips)

Hello Graham, Just wanted to follow up on this and let you know it’s been a month since and nobody from Dropbox got in touch regarding the special gift you mentioned above. I confirmed my email account delivery works (I regularly receive emails from the forum and other contacts), so no technical issue there. While not…

Hello @"Grey28", Yes, that will work. If I got this right, you need to have the files accessible through the old path. For new users you can recreate the old Dropbox folder path as a junction link (use mklink in an administrative command prompt for that) to the new Dropbox path. It won’t affect the functioning of Dropbox…

Hello, If after trying out the great tips above by @"joeldgilbert" this is still an issue, I would like to give a shot at it. I have experience with solving hard problems on top of Dropbox. Feel free to get in touch by adding “.com” to my forum username and entering it in a browser. Thanks, Andrew (DBoxTips)

Hello @"SoerenAN" I you are looking for someone to help with this, I could help. The Dropbox Community Guidelines prohibit sharing e-mails on the forum, so I cannot share my e-mail address here. If you would like to get in touch, please add ".com" to my username in a browser. Andrew (DBoxTips)

I agree I could be completely wrong since I don't have the full context that you have by accessing your computer. I am just trying to help based on the information you provided: @"MrsBearshark" wrote:When I check the properties for that file, it says the location is "Archive Root Directory" Your screenshot suggests that…

Hello @"jtmcadams" Could you try the following: 1. Click the Start button. Type REGEDIT in the search box and press enter. 2. In the Registry Editor, drill down until you get to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options 3. Under that key, see if you have a subkey…

 Hello @"Columbusboo1", Yes, with the new Dropbox Backup that is no longer possible, as confirmed by Jay from Dropbox on this forum post: In general, it should no longer be possible to view the backups of other machines on your current device, and you can only see them from the site. If you're still able to view these…

Hello MrsBearshark, Based on the screenshots, the reason why that DWG file appears read-only is because you are trying to open it from the ZIP archive file that contains it. Due to Windows having built-in support for browsing the contents of ZIP archives in Windows Explorer, it makes it appear as if that were a folder.…

Hello @"Graham" Didn't want to reply here publicly, but I could not find a way to message you privately. Just wanted to let you know I have not been contacted yet via the email address associated with my community account. Any idea what went wrong? Thanks, Andrew (DBoxTips)

Sure, I've had success using Boxifier for this. Andrew (DBoxTips)

Hi @"Charsiu" While this is not supported directly by Dropbox, there are third-party products which extend the functionality of the Dropbox desktop app beyond just the Dropbox folder and the C:\ drive, making it possible for you to sync or backup any folder to Dropbox. Hope this helps, Andrew (DBoxTips)

Yes, of course. Thank you!

Thank you, @"Graham"! I've been a Dropbox user for so long and I am glad to be contributing here.

The latest stable version of Dropbox at this point is 195.4.4995 You should be installing the "Offline Installer (64 Bit)", since from the screenshot you sent above in this forum thread I understand your system is 64-bit. Here is the official Microsoft page for Process Monitor. Andrew (DBoxTips)

Are you sure you are looking into ProcessMonitor instead of ProcessExplorer? They have similar names, both from Microsoft / Sysinternals, so they can be easily confused. ProcessExplorer displays a list of running processes, while ProcessMonitor displays a log of file, registry and network operations. If you set a filter in…

Thank you for trying that. Since you didn’t attach the screenshot of the logs list in the ProcessMonitor, does this mean the list was empty? If so, could you please try removing the “Process Name” “is” “Dropbox.exe” filter in Process Monitor, clear the logs (Ctrl+X) then try starting Dropbox once again and let me know if…