DB-Des Dropboxer

@"sisrael1", The Dropbox API has a general rate limiting system that applies to all account types, but we don't have specific rate numbers documented for that Apps should be written to handle these rate limit responses automatically. The best practice is to retry the request, respecting the Retry-After header if given in…

@"prjtprgn", I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with: * the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s) * the full text of the unexpected output

@"Vivek_Yadav", Thank you for following up. At this time, we don’t have any updates to share. Please rest assured that we’ll reach out to you as soon as we have any developments to report. 

@"Billy the Visio guy", The error message, "Could not create SSL/TLS secure channel," typically means that your client application cannot establish a secure HTTPS connection with the server (our API in this case). This could happen due to a variety of reasons, such as (but not limited to): * Incompatible or outdated TLS…

Hi @"Ratmil", I wanted to follow up as I realized I forgot to mention that our "content-download" endpoints support HTTP range requests. This means you can actually specify a range in the request headers, such as the first 100 bytes of a file, using the Range header.

@"Ratmil", The /files/download endpoint is a "content-download" style endpoint, meaning when a /files/download call is successful, the file data is returned in the response body. Exactly what you do with that resulting data is up to you. So, while the Dropbox API does not offer the option to return a pre-set amount of data…

Hi @"Nihad1" There are a few ways an API app can be disabled, such as if the owner of an app disabled the app themselves via the App Console, or if the app owner's account itself was disabled. If the app was just disabled by you (the owner) and you would like to recover it, you should open an API ticket here.

Hi @"mergesandbox", Creating your own webhooks with the Dropbox API is not a feature we currently offer. However, we do provide webhooks as part of our platform, which allow us to send POST requests to your server when certain events occur. You can find detailed information about our webhooks and how to set them up in our…

@"schrettinger" Thank you for following up on this request. At this time, we don’t have any updates to share. Please rest assured that we’ll reach out to you as soon as we have any developments to report.

Hi @"almazultra", As @"Rich" mentioned, the option for long-lived or long-term access token is no longer available. Apps can get long-term access by requesting "offline" access though, in which case the app receives a "refresh token" that can be used to retrieve new short-lived access tokens as needed, without further…

Hi @"nameless witch", The script you provided is first sending a request to /sharing/create_shared_link_with_settings endpoint, yet you mention you are wanting to "to export file metadata, including titles, paths, created dates, and Dropbox links". This endpoint is to create shared links. To extract metadata from existing…

@"Vivek_Yadav", I have submitted a request for the team to further investigate the reported issue. We'll follow up here once there is an update.

Hi @"Vivek_Yadav" The oauth2/token endpoint allows the scope parameter only with a refresh_token because it aligns with OAuth 2.0 standards and best practices. When using a refresh token, the scope parameter lets you request a subset of the originally granted permissions, ensuring least-privilege access and better…

Hi @"giahh" It seems that the issue may lie within your integration since the file is downloading as expected from our servers, and the behavior Dropbox is functioning as designed. We recommend further troubleshooting on your end to identify any potential factors affecting the behavior. If you have any specific questions…

Hi @"Vivek_Yadav", Including the scope parameter without value in the Auth URL does omit it and allows authorization to continue. For example, the following two Auth URLs work without issues: * https://www.dropbox.com/oauth2/authorize?client_id=<APP_KEY>&response_type=code&scope *…

Hi @"giahh", I'll be happy to help with any issues you're having with Dropbox, but I'll need some more information: * Could you confirm if you are seeing errors when the file is downloaded by accessing the link directly? * Could you clarify how the file was uploaded to Dropbox? E.g., Dropbox API, desktop client, mobile…

Hi @"Alloshka", I have not been able to replicate the issue you are reporting or identify any anomalies within our systems. We recommend further troubleshooting potential networking factors on your end, such as: * Checking if a VPN, proxy, or firewall might be affecting connection speeds. * Reviewing any security software…

Hi @"darshanhiranandani23", It appears as though the code snippet you added in your post was not actually included in your post. To answer your question, adding the domain name(s) where the app will be hosted is necessary, and yes, you can configure this through the app's settings page. In the app's "Settings" tab, you can…

Hi @"ca-01", There is no common situation in which the response from /files/create_folder_v2 would not include the "path_lower" field. Keep in mind that other endpoints also return FolderMetadata. Depending on the endpoint, the "path_lower" field will be null if the file or folder is not mounted.

Hi @"BrucePPV", Embedding video can sometimes involve specific configurations or requirements that vary depending on the setup. Unfortunately, we don’t have additional guidance to offer for your particular use case. We recommend exploring additional solutions or adjustments to achieve the desired result.

Hi @"alexistoulotte" It may be helpful to continue looking into any potential network factors on your end. Reaching out to your ISP could also provide additional insights.

Hi @"LiemTa", The method we suggested is safe to use. It is part of official documentation, and we would only recommend approaches that have been thoroughly reviewed. 

Hi @"alexistoulotte", If pinging the IP address consistently succeeds but the service remains intermittently unreachable, the issue is likely related to differences in how the network or server handles ping traffic versus higher-level protocols like TCP or UDP. Since the issue you are experiencing appears to be a…

Hi @"BrucePPV", If the video appears off-center, it’s possible that the player itself is not centered correctly within the iframe and may be extending beyond its boundaries. We recommend reviewing and adjusting your CSS settings to ensure both the iframe and the player are aligned properly. Experiment with the dimensions,…

Hi @"LiemTa", When modifying shared links, the dl=1 option is only meant for downloading the file, using raw=1 may be more appropriate for your use case. You can find information on these options in the help center here.

@"dlevy" I’ve been unable to replicate the issue reported on my end, but below are a few troubleshooting steps that may help identify the cause: * Check if any proxies, firewalls, VPNs, or similar network configurations are in use on the affected computers. These can sometimes interfere with the connection. * Investigate…

@"dlevy" Large files, file corruption or mismanagement of file chunks could also contribute to the change in download speeds. It’s important to note that the Dropbox website and application may use different mechanisms and infrastructure for various pieces of functionality compared to the API. As such, comparing behavior…

Hi @"dlevy", Download speeds can be influenced by a variety of factors, including network conditions, server load, or local configurations. Sometimes resetting or retrying your connection gets you a different route and better speeds, but that is outside of our control.

Hi @"kakukogou4", Just wanted to provide an update that this request has been implemented. You are now able to use Dropbox-API-Select-Admin header in your requests to the /sharing/get_file_metadata/batch endpoint.

Hi @"ca-01" The /list_folder endpoint response does not have a default sort order. I can pass this along as a feature request though! I can't promise if or when that might be implemented however. Any specific sorting logic would need to be handled within your integration to meet your requirements.