Chris_J Super User Alumni

Thanks, Richard the Dropbox Client is just an app that runs in the background, one would have an icon on their Menu Bar to access preferences, folders, etc. It automatically watches the folders and syncs any files that is placed inside the Dropbox folder However, since you received links, well you would be limited to using…

Hello Ricardo there are a lot of users having issues with downloading/uploading via browser (web interface) it would be a lot simple if you are able to use the Desktop Client that runs in the background. It works much better and requires less stress. Is it possible to use the Desktop Client? I use Dropbox in my line of…

Try reading and try the steps listed here https://help.dropbox.com/installs-integrations/desktop/install-failed Let me know how it goes

okay, hmm, how far along does it install, when you install Dropbox Client, does any dialog box opens up? does it ever tell you that it's installed? I am confused with one part of your reply. You stated: @"mkmr484" wrote: The client is able to download though. what do you mean by this?

Did you do the steps outlined in the article? * Quit the Dropbox desktop app. (To do so, click the Dropbox icon in your taskbar, click your avatar (profile picture or initials), and click Quit). * Uninstall the Dropbox desktop app from your computer. * Restart your computer. * Open the Windows Registry editor. *…

Hello mkmr484 Thanks for reaching out here in the Community. Let's see if we can get this to work Take a look at this Help Center Article https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall look at the instructions by clicking on Windows and then follow the steps. Let us know how it went. Hope this…

Thanks for sharing, I use Capture too but I learned something from you. Thanks

Thanks, Simon Sorry to see you go, Dropbox has made my life easier but I've been a lifetime user from the beginning. I understand about the trash symbol. it used to say unlink which I think they should've kept that way. I will share your experience with them 

Hello Biggles07 Thanks for reaching out here in the Community. Sorry, you are confused and having issues. Dropbox is a syncing tool so whatever that is inside your Dropbox folder syncs to the Cloud (Dropbox Servers) so if we have you unlink the CLient from your iMac, then no more syncing will take place, then we can…

Hello djn Thanks for reaching out here in the Community. We are sorry you feel pressured by Dropbox. As in any business, usually they would advertise for business, since you are using Dropbox for free, they felt you need to be informed that it would stop syncing if over the 2MB. Nothing misleading about it at all, they…

Hello Thommas I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that…

I am assuming that you are using the Desktop Client to sync files. Do you have a Dropbox icon in your system tray or menu bar? if the client is running, you should find an icon, click on the icon then you will see a window and then a settings (gear) icon

Hello Teeth6 thanks for reaching out to us. I believe Dropbox new Beta feature is enabled. You can turn that off by going into your settings. You get there by clicking on Dropbox icon then click on the gear on the top right side. A dialog box would show and from there click on preferences and from there go to the Backup…

I am very glad to help and also glad that you found what you were looking for Have a good week

There is. Theres a feature called Selective Sync. In the settings, you go to Sync tab, and go to Selective Sync. You select which folder that you WANT to see on your Hard Drive. The folders that is not picked, the Client will delete from Harddrive but will keep on the cloud. This sounds like what you want. More info…

According to this Help Center Article: https://help.dropbox.com/installs-integrations/desktop/cache-folder you can delete the cache. Try deleting the cache folder as shown in the article and see if this changes anything

Okay, this was a topic years ago and its might have changed. Anytime, a person or even an app deletes the files from Dropbox, it saves the file in a hidden folder. They do this for easier restoration. The Client should delete the hidden cache after a couple of days. If the files used to be on the Harddrive and you…

Thanks for sharing that info. This tells me that the file has 0 bytes which don't add any data on your Hard drive so maybe perhaps, you were seeing something different? If you look at the Help Center Article I linked to, it shows the badges that show on the files. Is it like this?

Hello Pascale2 While you wait on Fiona to answer, I thought I will also try to help. Can you do this for us? Go to a large file that you have stored in Dropbox that is supposed and selected for 'Online-only' and highlight the file and do a 'get info' on it? press command key + i and tell me how large the file. FYI, if it's…

Hello @"Pascale2" I am happy that you are making progress in getting Dropbox to work for you. You must remember that your Dropbox folder is just a folder like any folder on your Mac. When you drag files off the Dropbox folder, it will delete them from Dropbox and any linked devices and shared folder. So if you want to keep…

Hello @"Pascale2" It seems you were using the Browser or the web interface to upload. If so, that is problematic. The best way to upload lots of files is to use the Desktop Client to do that for you. For more info, see https://help.dropbox.com/installs-integrations/desktop/desktop-application-overview

Hello razorback Thanks for reaching out here. Try to look at this article https://help.dropbox.com/syncing-uploads/stuck-syncing especially note where it says permissions errors, Click on the OS that you are using, then follow the suggestion. Also look under Permissions denied Section Good luck

it would be very helpful, if you are able to get it fixed, to list what helped on this thread so others who have the same issue can get the solution. Thanks

Thanks rbsalz thanks for the details that you have given. It wasn't clear before that one has their own desktop login. Most people I deal with here at the forums, think multiple users means more than one user using the same desktop, email, etc. So I wasn't sure. I see clearly that you and others are having real problems. I…

GFP Desktop Client is an app that runs in the background which syncs anything put in a literal folder on your PC/Mac. But you only can have ONE account linked not two or Three. The only way is what I think you have been doing is thru the browser or what we call the Web interface, where you can log into any account that you…

Hello GFP Fyi, when you are running the Desktop CLient, one links there account via tokens once authentication is done with Dropbox servers. You can't log out and log in as it doesn't really use username and password. If this is the case, you would need to unlink it. you can view the links devices…

Hello rbsalz Often, I refer Mac users to look at this article: https://help.dropbox.com/syncing-uploads/stuck-syncing Pay extra attention to the Subheading regarding permission. I would do the steps it listed to fix permissions. Hopes this helps

Hello lgnem yes you can, on a desktop, you can select the text you wanted highlighted and a options panel should show up and you can select the pencil icon then it can highlight it. Or press option E. You might be wondering how on a mobile app, then I don't know how as I am trying now to see. what device are you using to…

Hello Editrix1 Thanks for clarifying things. The action that you describe shouldn't change the settings from online to local. I was explaining that if you click on the file itself, it will change it from online to local. It will change it to local and then you would have to manually change it back to online after that. It…

Hello Editrix What happened is whats its supposed to do. When you click on a file, it will return to local only since its has to be local to show your the file.