Chris_J Super User Alumni

in each of the Dropbox emails, you need to click on unsubscribe or manage notifications settings. then change settings to your liking

hmmm, you have the right system requirements listed here for mac: To use the Dropbox Capture app on macOS, you must be on version 11 or later? Do you have an app like appzapper? or something that gathers all pertaining files and deletes them? That is what I use, since my goal would be to delete all items relating to the…

Thanks for replying and leaving a screenshot, it doesn't appear you need to update the app, theres an upgrade option but thats just promoting the paid accounts. Have you logged out or restarted PC? if so, you may have to reinstall. Go to https://help.dropbox.com/create-upload/install-dropbox-capture 

make sure you click on upgrades to Dropbox Capture, i have issues with it too but I find if there is an update, click update when clicking on icon. I also had success logging out and back in.

Thanks for responding. Most people use Windows as an OS. You are not using the Desktop client so all I know is that maybe use a different browser. Make sure your browser is up to date (to the latest version). If you are using an older OS older than Windows 10 then you may not have that feature anymore. Try also rebooting…

Hello SD91 Thanks for reaching out to us in the Community several questions I have. * when you stated drag feature is not working, are you talking about dragging a file into Dropbox? * Are you using a Dropbox Client or are you using a Web Interface (Browser)? * These are the icon on files that Dropbox uses, click here:…

Thanks, Batazero for sharing your experience. The info will help others with same issues. Good day and stay safe

Hmmmnm, my work Mac Dropbox App has the version you have. no feature listed in Sync tab. I guess my home Mac is different. My Work Mac is newer and newer OS but my home Mac is older with an older OS, but it has newer version of DB.. Thats strange. Primarily, both work and home Macs are the same as far as Hardware is…

That is strange. Do you have the latest Dropbox Client version? you will find that info in General tab in preferences here is mine https://capture.dropbox.com/bEAYH3HPZhK3JOoe 

Hello Betazero, Thanks for reaching out to us in the Dropbox Community. Okay, the setting for Selective Sync feature is in the Preferences when you click on the Dropbox icon in your system Tray (Win) or Menu Bar (Mac). Click on icon and then click on Avastar on top right hand side and then Preferences. Then go the the Sync…

Hello s12 Sorry you have this issue. Are your files inside a removable HD? or on a removable device? if so, if you unplugged it, Dropbox thinks someone deleted the files. If you search the Sync history, what does it say? You can click on your Dropbox icon in your system tray or Menu bar and click on Sync History. If it…

Hello Thanks for reaching out here in the Community Are you using the Web interface (Browser) to upload the files? if so, consider using the Desktop Client instead. It will sync large files without issues. Web interface uploads are known for issues. if using the browser is your only way to use Dropbox then try to use a…

Hello Filipd Thanks for reaching out to the Community. Yes, you can with the File Request Feature https://help.dropbox.com/share/create-file-request 

Thanks for letting us know. this will help someone in the future if they have the same issue Happy Dropboxing

Thanks for elaborating here on your problem. Question: you stated that you have full permissions, how do you know? did you do what the article that I've linked suggested? it says specific procedures to cure permissions issues. I don't know if you are using Windows or Mac but it certainly helps

Jamie I have the feeling that this may be an Acrobat setting issue. I use Acrobat extensively in my line of work. You stated that sometime, you can open the PDF on a specific computer, right? Could you check to see what Presets or settings the application that you use to create the PDF is correct or change it to see if…

FYI, they are always installed in the Users directory, whether you using a Mac or Windows. (I'm not sure on Linux) Unless one changes it for some reason. The terminal prompts will just add a user to the folder if not used by Dropbox, it would not be dramatically harmful if done wrong. Glad its working for you now

Hello Jamie Thanks for reaching out to the Community. I would say, you have a permissions issue. Please see these solutions in this Help Center Article https://help.dropbox.com/installs/advanced-reinstall let us know if this fixes it.

Hello Barclay thanks for reaching out to the Community. Yes, that would be a scary situation to be in. But if you are confident that you have all files on your computer inside your Dropbox folder and the rest of the files on Dropbox.com, you are assured that you will eventually have all your files synced. You can go to the…

Hello Matt Have you read my previous posts? Are you able to download and install the Dropbox client|? if so, that is the best and sure way to get large files to download. are you clicking on a link? and how big is the file?

Thanks, Bob Thanks for replying back and letting us know your situation this would undoubtedly help somebody else who may have the same issue and even provide ways to troubleshoot network issues. I'm glad that it works out well for you. Happy Dropboxing

Hello Bob Thanks for reaching out here to the Community. You might consider trying a different browser to see if its a browser issue. also It is possible that the link was incorrect when they send it. You might consider in the meantime, requesting the files from them,using Dropbox File Request feature:…

Lynn what I meant is the actual Dropbox folder on your Mac, I am assuming that you have the Desktop Dropbox Client installed. I was wanting to make sure you have all the folders that you were searching for by going to the web interface (Browser). Any browser will do. on your Mac, you have a Dropbox folder. Dropbox CLient…

if you still having issues with the reinstalled Dropbox See this article https://www.dropbox.com/help/syncing-uploads/stuck-syncing

okay, i think i know whats the issue is. If you know for sure that the files and folders are there on Dropbox servers (the web interface, I would personally, rename the Dropbox folder thats on your machine. I think the client is being confused about the folder thats already on your Mac.. Go to your user folder and you will…

Lynn I forgot to let you know a few facts on how Dropbox and Dropbox Client works. When you open any folder or a file that are in your Dropbox folder, its an literal folder on your Mac. All Dropbox Client does is watches for changes within Dropbox folder or from Folders that has your permission to modify or backup (ex:…

Thanks Lynn for getting back to me here. Lets see if we can get this fixed. Have you rebooted your Mac recently? if not, its seems it needs a fresh restart. If you go to your Dropbox preferences, (click on Dropbox icon in menu bar and click on avastar and select preferences) then click on manage Backups, a dialog box…

Hello Lynn I will be glad to. Please let me know what issues you are a having. and please be specific, what OS you are using, Thank you

Good Luck to you Richard I want to emphasize that when you set up a shared folder, only one of you shares a folder and that one needs to make sure they use the correct email address used for the Dropbox Account. I have seen so many users wonder why the share doesn't go thru. Also whoever receives the shared folder needs to…

Hey Richard it would be even better if you suggest sharing folders. If Editor and you have Dropbox Client installed and running, Editor can drop files in a folder on his machine and it automatically will appear on your Machine. Easy Peasy. More ways to learn about Dropbox * Self-Guided Fundamentals Course * Virtual…