Celeste Dropboxer

Hey @"khawla7", thank for keeping me posted! I am glad to read the issue was resolved. It could mean that your Dropbox desktop app was updated, or that the error had to do with the device software and not Dropbox directly. If the issue comes back please do let me know, and save a screenshot of any error messages. We will…

Hi there @"khawla7", thanks for joining us on the Community! Does this error pop up with all .tex files, or specific ones? Also, does this happen when you are editing the file, or when you try to open it? If you could please hover over the Dropbox icon in your system tray/menu bar and let me know the app version currently…

Hi @"MarcusC" and welcome to the Community! Could you confirm the file types and sizes that you are getting this error with? Equally, do you face the same issue when trying the same action from a different browser or incognito window? Note, if you have a Dropbox Business account, editing Microsoft Office Online files…

Hi @"support114", thanks for the update - glad to know I was able to help! In regards to the syncing, it does sound like you used the selective sync feature, which allows you to un-select folders from syncing locally through the app's Preferences. If you would like to un-sync content, but also keep a visual of your files'…

Hey there @"support114", let's see what we can do about this! When you say you stopped syncing, do you mean that you entirely unlinked that device from the account, or did you unsync content through the selective sync setting of the Preferences? The Dropbox folder acts like any other folder in your file explorer, so you…

Hey @"rtt890123", Thank you for the update! I have reached out to you via email to the email address associated with your Community profile so that, if you like, we can look into this a bit deeper and see what happened exactly. Keep an eye out for my message and reply when you can, and we'll take it from there. Thanks!

Thanks for checking in, @"rtt890123". When a folder is unshared by the owner, the other members do not receive a notification on their accounts. If you see the deletion in your Events page, click on the blue hyperlink of the relevant event, and if it's possible to restore the folder on your end you will see a blue…

Glad to have been able to help, @"NGraham1"! In regards to the file names and paths you can find a full list of incompatibilities here, which may help you locate and avoid bad characters/symbols in the future. Have a great rest of your week ahead! 

Hi @"NGraham1"! I understand you are not able to open certain files via the Dropbox desktop app. Is there any chance the files are currently Smart Synced to 'online-only'? If so, there will be a gray cloud icon by the files, and you can right-click on them and set their Smart Sync setting to 'Local'. Alternatively, some…

Hi @"rtt890123", thank you for reaching out about this and I'm sorry about the experience you are having. If your accountant (i.e. the owner/creator of the shared folder) unshared the folder with you, then only they can grant you access again. You can ask them to do so by sharing it with you again. Alternatively, if they…

I see, @"kiersten_s", thank you for the detailed update! In order to look into this a bit deeper I have now reached out to you via email, to the email address associated with your Community profile. Keep an eye out for my email and send me a quick reply when you can, so that we can investigate further. Thanks in advance!

Hi @"Researcher12345", thanks for checking in about this! As a member of a Dropbox Business team, you will need a paid subscription of Office 365 to access such documents online via the Dropbox platform. One way around this is to contact your team admin to ensure they have the necessary license for the Business team.…

Thanks for the update, @"kiersten_s"! Is there any chance your Chrome browser has any other plug-ins or extensions (like an ad blocker or pop-up blocker) of any kind? Also, could you send me a screenshot (without any personal information) of what the browser preview looks like when you try to open a .pptx file? Thanks in…

Welcome to the thread @"Hschultz", and thank you for the update @"kiersten_s"! Let's see what we can find! Do the Chrome browsers have any pending updates that need to run, perhaps, after the OS update was run? Could you also confirm if this happens only on Chrome, and only for .docx and .ppt files specifically? Let me…

Hi there, @"kiersten_s"! As your files open correctly in other browsers, this sounds like it could be an issue with your Chrome browser settings as opposed to Dropbox. Have a look to see in case any add-ons or plug-ins are inhibiting the browser from opening certain files. Equally, try Chrome in incognito/private browsing…

Thank you for the detailed info @"joepope7"! In order to look into this a bit deeper, I have reached out to you via email to the email address associated with your Community profile. Do keep an eye out for my email and send me a quick reply when you can so that we can continue working on this together. Thanks!

Hi @"jaredr", thanks for chiming in! I have reached out to you via email just now as well. Send me a quick reply when you can and we'll continue troubleshooting directly. Thanks!

Hi @"forwardmaui", thanks for checking in about this! In order for us to look into this a bit deeper, I have reached out to you via email to the email address associated with your Community profile. Keep an eye out for my mesage and reply when you can, and we'll take it from there. Thanks!

Hi @"joepope7", welcome back! Sorry to hear you did not get a solution to the issue you are having with Logic Pro X files, it appears that your last post was solved due to inactivity. In order for us to be able to look into this, could you provide me with the below info? * Screenshots of what you are seeing/any errors. *…