Amezyn Helpful | Level 5

I got a hold of them, they are going to help me figure it out. thanks

Not sure if you saw the additional reply. I downloaded VLC and it still does not have volume. I emailed the company I purchased the trainings from to see if they can assist. I spent a lot on these trainings 

I downloaded VLC as well. still no volume. 

I've tried Media Player, Windows Media Player, ClipChamp - all the ones available on my laptop. Idk what VLC is do I have to try to download something more?