12Louise Helpful | Level 5

Update - this has now been resolved with support. Essentially they cancelled my trial plus subscription and I re-purchased the subscription/upgrade. All worked fine. It’s still unknown as to how I was limited in the first place from selecting the correct billing country, but a solution has been found!

Hi Jay. The link works now and the currency showing in the trial invoice in the Billing tab is US dollars. “Do you mean you clicked a link in the desktop app, and it opened the Dropbox site to upgrade to a trial?” Yes that’s correct.

Hi Jay, I believe I upgraded to the trial from the Desktop App. The page you've linked me to displays a 404 error.