Account Settings

 

Discussion List

  • Can I add a second email address to my Dropbox team account?

    I have just started using the Dropbox for Business subscription – though still on the trial – and I am trying to connect a second version of my email address to my account. About a year ago we change our email setup from <firstname@company.com> to <firstname.lastname@company.com> and I get emails (and invitations to share…

  • I need help understanding the activity log on Dropbox Business

    I am trying to troubleshoot a problem reported by my users, and am looking at a Dropbox for Business detailed activity log. It immediately raises about a million questions, about how to parse and interpret the log. Is there a written guide anywhere that explains this? Surely someone has some notes on things like: Most of…

  • I'm unable to activate the online-only files in the Dropbox desktop app preferences on Mac OS

    OS: Mac OSX High Sierra (10.13.4) I just now upgraded from Dropbox Plus to Dropbox Professional. Then I clicked "Enable Smart Sync." Then I clicked "Open Preferences." Then in Preferences pane, I clicked "Allow" (to the right of "System software from developer 'Dropbox, Inc.' was blocked from loading.") Then nothing…

  • How do I disconnect Dropbox from Microsoft, so that my MS Word files aren't saved to Dropbox?

    How do I unsync Dropbox from Ms Word so documents don't automatically download into Dropbox? I contacted Dropbox in frustration but they wouldn't help me as they said it was an "MS Word problem." However, I NEVER set up or changed any settings on MS Word that would authorize this automatic download of documents to Dropbox!…