Rich Super User II

The Dropbox.com website seems to be back online, though the status message still reads that there are issues. If it's still not working for you, please be patient and try again. * https://status.dropbox.com/

@"RosebudAnne" wrote:Error 5xx when trying to log in Wait a while and try again. There seems to be a disruption in service at this time. * https://status.dropbox.com/

@"pesjb" wrote:No I'm not certain but that could be the issue. Everything I'm reading seems to imply that requesting such reports is intended for Business accounts, as personal accounts (intended for individuals and not businesses) would have little need for such reports. I'd try submitting your request again, and ask if…

@"dmi1" wrote:So I was sent a link to the remote directory ... You were likely sent a view-only shared link, which does not allow you to upload or edit the content of the folder. If you need to upload files to someone else, they either need to send you an Edit shared link, invite you to a shared folder, or they can send…

@"pesjb" wrote:Yes, no one has responded. Are you on a Business account?

@"jacobg6" wrote:Is it possible to mirror/sync the contents of these two folders, so that the same files are always in both? Dropbox doesn't do that. You'd have to use a third-party utility to keep two separate folders in sync. If you're on Windows, Microsoft's SyncToy could do it. "Due to a Dropbox limitation, your files…

@"Trader" wrote:Due to my work, I would like to use 1 account on 20 computers (VPS). Which is the package in which this can be done? Freelance? Any paid account can be used on an unlimited number of linked devices. Only the free Basic plan has a limit of three linked devices.

@"pesjb" wrote:I need to obtain a copy of the SOC2 Report. I do not have a sales manager. I tried contacting before and no one has responded. You've contacted the Sales team using this page? They're the only ones that can provide this information.

@"MindClash" wrote: I've just canceled my Plus sub via Apple's App Store, but I still cannot change it to the Family plan in Dropbox web portal. What should I do? You need to wait until your account downgrades back to Basic at the end of your billing period, and then you'll be able to subscribe to the Family plan on the…

@"Sarah Contreras" wrote:The thing it's that I don't have any document in the cloud and still looking FULL, like I'm using my 2 GB of storage of my basic account. Check your Backups page.

@karrie wrote: I feel like I gave all the relevant information. What's missing that you need? Thanks! It's your entire question. It just doesn't seem related to Dropbox. Is there a way to accept all changes and stop tracking for all documents in a Dropbox folder? Dropbox doesn't have functionality that would require you to…

@"LABurris" wrote:If the link has already been sent, can I restrict to view only? No. If you go into the Share sheet for a file you'll see a drop-down field where you can specify Can View or Can Edit. The links created for each method (viewing or editing) are separate from each other. If you want to change from view to…

@"dmi1" wrote:I'm trying to upload files to a Remote Directory in Dropbox that was shared with me. But I am unable to upload anything in there. Can someone please tell me what I'm doing wrong? Is this a shared folder that you've been invited to? If so, do you have enough space available in your account for the files you're…

@"LABurris" wrote:I want to share a folder with excel docs, images, etc.. I want the recipients to be able to download the data, but I don't want them to make changes and save to the original dropbox folder I shared. Send the recipients a view-only shared link. They'll be able to view and download the content, but won't be…

@"j0r0b0" wrote: that’s what I don’t understand. Where can I put that information in before it’s finally submitted? There is no option to rename a file or enter file information in that process. You would need to find a way to name/rename the file on your device before you upload it. That's something unrelated to Dropbox.…

@"lwalker0312" wrote:One more question - everyone should be able to view documents within folders I share, regardless of whether they have a dropbox account (and limited storage on their personal account) or not correct? If you're using a shared folder, no. Each member of a shared folder needs their own account and enough…

@"Malnora" wrote:I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. Unfortunately, your email address is the only way to verify an account. If you no longer have…

@"jmillanq" wrote:How can I tell dropbox to update those files and not create the "conflicted copy" files? That's not an option. Dropbox will create a conflicted copy whenever a file has changed in multiple locations. There's no way to tell Dropbox to update such files automatically.

@"Siska" wrote:I would really like to be able to select the folders in my Dropbox that actually contain the pictures that I want to be included in the Photos area. That's not possible. The Photos page on the website (and the Photos tab on the mobile apps) simply shows all images located in your account. There's no way to…

@"JCMRandall" wrote:When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN. You can't open it from the side navigation. Click on it within your main folder list.

@"Prue C." wrote:All good, but I can see now that they are all unsorted - my favourites and albums have not come through with the import. Is there a way to do this? Dropbox doesn't have albums. They were removed years ago. You can just create separate folders for each group of photos you want to store together.

@"TheBEAR69" wrote: How much space has the vault to contain datas please There is no documented limit. It's likely whatever space is available in your account.

@"Zigor" wrote:I have a basic account but I need to recover two excel files deleted on December 07th and 09th, 2022. What solution do I have? Unfortunately it's not possible to recover files that were deleted more than 30 days ago. There are no solutions in this case.

@"TheBEAR69" wrote: Sharing with my personal assistant is a problem??? Really??? No, if you're using shared folders. If, however, you're allowing them to sign in to your account as you (by giving them your password), then yes, it is a problem. Sharing a specific folder is fine; sharing your password is not. If you're using…

@"Nicolas666" wrote:... i accidentally delete my email account with microsoft and they are not able to recover it anymore. today when i tried to log on to dropbox, it initiates a verification to send a code to the old email address. Without access to the email address you likely won't be able to sign in to the Dropbox…

@"cjourne1" wrote:I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial. Did you cancel the trial before it ended? If not, it automatically…

@"Pookeyblow" wrote:Just spoke to support and they said the option is removed, but it's always on. You can't turn it off. Maybe you haven't updated you app or something. The Dropbox for macOS update hasn't rolled out to everyone yet. It's being gradually rolled out through May 2023. Accounts that haven't been updated yet…

@"Pookeyblow" wrote:I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. Smart Sync no longer exists in name, but the functionality is still there, and as you've found, those the are Make Online-only and Make available…

@"retailaspesi" wrote:when I try to use dropbox on a pc it asks me to enter a verification code in an email account that I don't have access to because it was created by a person who no longer works with us Without access to the email address you won't be able to sign in to the account. Your best option is to contact the…

@"tchibace" wrote:I entered the wrong date of birth, how can i reach support to fix the problem. Cant find any email or support contact. From here: https://help.dropbox.com/account-settings/dropbox-family-age-requirements What if I entered the wrong date of birth? If you entered your date of birth incorrectly: * Contact…