Rich Super User II

@"ae1m" wrote:I sent Dropbox support screenshots of my CC statement showing double billing and they will not act. Do you have your ticket number? If so, reply here with it an one of the Dropboxers might be able to look into it for you. Tagging @"Hannah" @"Nancy" @"Walter" 

@"Prue66" wrote:So there is no way of knowing who I have emailed previously? No. Dropbox doesn't save the messages sent with file request or shared folder invitations.

@"lane_RHL" wrote:Surely I can just be provided ACCESS to their Dropbox without having to bring over their whole Dropbox to my own Dropbox though? No, you can't. To be clear, you're not getting access to their entire account. You're likely being invited to join a specific shared folder (an entire account can't be shared).…

@"Stuck2" wrote:(The log-in email address was deleted permanently deleted, when I retired from working). If the company still exists, it should be rather easy for the IT group to recreate the email address, even temporarily, so you can receive the security code. Have you considered reaching out to them? Can others still…

@"Stuck2" wrote:2-stage authentication involves a code being sent to my (Pro) email address, but a change in circumstances mean that email is no longer in operation. No mobiles or other devices are linked to the a/c ... Unfortunately, if you no longer have access to the email address and there are no other devices…

@"ae1m" wrote:Am being billed double for my Dropbox yearly fee. ... Can anyone at Dropbox please help me speak to a human? There is no phone support unless you have a Business account. You need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see…

@"johnlink" wrote:I have around 262Gb of files on my Dropbox in a complex set of directories. I need to download all of them inc the directory structures to a 2Tb USB. ... I just want to get these files directly from Dropbox. You can certainly download them from Dropbox, but it would be a manual process through the Dropbox…

@"onebadshah" wrote:I cannot use the forgot password option because the registered email belongs to someone else. If you don't already have an active device linked to the account, it's usually not possible to gain access to a Dropbox account without access to the email address associated with it *…

@"WhyForceAUsernameToReadForum" wrote:I had no idea Dropbox had suddenly decided to backup my entire laptop and the UI didn't show it as far as I can tell. Dropbox doesn't do this on its own. You either need to go into Preferences and enable it manually, or you inadvertently enabled it during installation by just clicking…

@"sejutibasu" wrote:Uninstall and revert to the old Dropbox version. This will only last until Dropbox automatically updates itself again.

@"Inggo" wrote: It only shows 102GB storage. I have free 100gb after buying HP Laptop That's not a subscription. That's bonus space. You can see a list of your bonus space and when it will expire on your Referrals page.

@"Inggo" wrote: How to check when my subscription will expires You can see your renewal date on your Plan page.

@"oscar206" wrote:I have a project with about 40 folders containing a total of about 65gbs of images. When I drag any of the folder over to upload I get "can't upload empty file or folder" message. You won't be able to upload a folder of that size through the Dropbox website. Instead, install the Dropbox application on…

@"willowwellness" wrote:New drop box user and I am looking to edit the icon that my video has to something more flattering than a pause of my face. There is no option to do that. The thumbnail is generated from a frame at the 0:08 second mark in the video. The only way to change it would be to edit your video and add an…

@"Builda" wrote: ... the old dropbox should still be on at least one of the computers in this house! Make sure you power up that machine while it's disconnected from the Internet, just in case. If the Dropbox client is still installed and the account was set to remote wipe, the first thing the Dropbox client would do is…

@"kenterickson" wrote:There doesn't appear to be a way to rename an existing app via the app concole / branding tab. The last time I saw this discussed, you needed to open a ticket to rename an app while in production. * https://www.dropbox.com/developers/contact

@"EmilyBeck" wrote:I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try…

@"poojajain" wrote:is there a limit of how much space can be given as referral bonus? Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space. I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. But did they…

@Msprunt99 wrote: Hey does anyone kmow if you can use multiple devices for an individual plus plan. Yes, you can link any number of devices to your account with the Plus plan. https://help.dropbox.com/account-access/computer-limit

@"mak1947" wrote:The ultimate purpose is to download all files as one folder and upload onto OneDrive as I am shifting from Dropbox to OneDrive. Use a third-party service like MultCloud to migrate from one storage provider to another.

@"Quitt" wrote:How do I transfer files larger than 50GB? 50GB is the limit for a File Transfer, and the only way to add files of that size to a shared folder is if you have your own account with enough space to hold all the files you're adding to the folder. In other words, a paid account. There's no other way for you to…

@"LN108" wrote:I noticed today in my Windows 10 Task Manager that I have multiple instances of dropbox.exe running. That's completely normal.

@"Steven Cee" wrote:Since when do I have to first approve everyone I choose to give a link to, before they can access it? This makes no sense. The default behavior for creating a link is now the creation of an Edit link, and anyone using an Edit link needs a Dropbox account. *…

@"jpark134" wrote:Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. Go to your Plan page. What plan does it say you're on? If it says you're on the Basic plan that…

@"bluzeharp" wrote:I can open these audio files on an iPhone X, but need to listen to them at my desktop computer. Have logged into Dropbox on the desktop but can't discover a way to locate any files other than the ones I've generated myself. You were likely sent a shared link to the files. You either need to open the same…

@"digisolve" wrote:However, Dropbox from time to time changes my overlays in the registry This happens because Dropbox updates the registry whenever a new version is installed. *** UNOFFICIAL *** NOT SUPPORTED *** DO AT YOUR OWN RISK *** Change the permissions on that Registry key so nothing can write to it, and your…

@"Braxman" wrote:So would it be possible to get help to login to my old account and change the Email address or are you referring to the deletion of my former account? Thanks It's extremely rare that Dropbox will help you sign in to an account when you no longer have access to the email address associated with that…

@"SparshMittal" wrote:I tried downloading offline installer (64bit) and even that download is too slow (<5KB and failing). I guess, today, there may be some download/bandwidth issue at your end. It's downloading fine for me. Completed in 20 seconds. I doubt the issue you're having is at Dropbox's end. If it were, there…

@"dodisnake" wrote:I just try here to understand what kind of call Valorant make to activate Dropbox in background. That sounds like something that only Valorant Support would be able to explain. Dropbox isn't going to have any insight into what other applications are doing.

@"Braxman" wrote:my former university email address I registered my account to, is not active and availible anymore and Dropbox for some unknown reason now requires a 6 digit security code to login. Unfortunately, without access to the email address to receive the security code, you won't be able to gain access to the…