Rich Super User II

@"asanfilippo" wrote:Just to be sure I log out all my devices (3 as basic plan). Could you help me pls to understand how to stop this back up file in my DB. You'll need the Dropbox application installed and linked to your account in order to disable the backup function and delete your backup. Refer to the following help…

@"Rhondartc" wrote: I have been charged 3 times and I don't even have a account. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing…

@"nirtak" wrote:My offline version is missing two directories, and when I check the other directory contents, they are also missing some files and directories. Check the names of the files and folders that aren't syncing. If any of them use characters that are incompatible on Windows, Dropbox wouldn't be able to sync them.…

@"Jacked" wrote:[link removed by moderator] Is that a shared link to a file you're trying to restore? If so and if it was deleted within the last 30 days, you would see the file in your Deleted Files if it wasn't permanently deleted. If the file isn't one of yours, you would need to contact the owner and ask them for a new…

@"Wedge181" wrote:Is there a possibility to verify myself with for example the Transaction codes from Paypal? You can try contacting Support but they typically will not do that. They'll assist in cancelling any future billing if a subscription is still active, but they have stated many times in the past that without access…

@"fingolfin78" wrote:"Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement." You would need to contact Support. * https://help.dropbox.com/share/banned-links

@"Wedge181" wrote:had to verify with an 6 Digit long security Code, SENT to my deleted Email adress. ... what can i do? Without access to the email address you won't be able to access the account. Your best option will be to contact the ESP and see if they can recreate the email account, even if it's temporary, so you can…

@"Jacked" wrote:I have no button to restore deleted files in the changelog, what should I do ? When were the files deleted? If it's been more than 30 days, you won't be able to restore them.

@"MJoseMijangos" wrote: I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it? Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open…

@"Boqorhooto" wrote: I accidentally permanent deleted some files, how can i restore those files You can't. Permanently deleted files are deleted ... permanently.

@"MJoseMijangos" wrote:I decided to delete my previous account. ... Please help! Is there a way I can recover my files? If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.

@"brett11" wrote:Is this just scare mongering by Dropbox or just forceful marketing or a technical issue? Likely just a false positive, or they're basing it on a percentage of free space. If you're not full, just delete it.

@"freefmlk" wrote:let me now is there any limitation to send invitation daily or hourly ? Dropbox generally doesn't disclose that information. Under normal use, those limits are rarely ever reached.

@"Eatsmartsup" wrote: How I can refundable my payment ... Typically, payments for Dropbox subscriptions are non-refundable. * https://help.dropbox.com/plans/refund I did many of request and your team that are not given accurate answers You've submitted a ticket with Support? If so, reply here with your ticket number and a…

@"Carole O." wrote:I am leaving the group and need to transfer ownership of the account to one of the other members of the team Are you all sharing a single account, or does each person have their own account and this is just the one that has ownership of the shares? If you're all sharing one account, just know that that's…

@"Donny Rowles" wrote:You are telling me you can't get on the phone with a DropBox rep? The support options vary based on the plan you have. Basic (free) accounts have access to various self-help options such has the help center articles, chat bot or asking questions in this Community. Options for paid accounts include…

All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Right-click a file or folder and select Make available offline. * https://help.dropbox.com/sync/access-files-offline

@"Robert Paterson" wrote: I still don’t see why it’s that hard to remove a file or files . In my case it’s all of my files over all of those years It really isn't difficult at all, which makes me think there's a problem with your computer or your installation, or there's some step not being followed. As long as you have…

@"Robert Paterson" wrote: the file does not work when you export it to non drop box source , it does no matter what the file is it won’t work Is the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the…

@"Robert Paterson" wrote: i have has 4 chats but only 3 ticket nos 22501740 ,22502470 and 22502835 , and still no resolution so far While @"Walter" is checking on the tickets, is the issue something that can be discussed here?

@"rgcart17" wrote:The email associated with the account is no longer active ... They still charge my subscription fee for this account too... If you're being sent a one-time security and you don't have access to the email address, there's no way to sign in. The only alternative is if you have another active device already…

@"ARCHIVOfis" wrote:But what's the idea of having a password if i need a second code from another app to login? Security. If Dropbox doesn't recognize the device you're signing in from or they believe the sign-in attempt is suspicious, they'll send a one-time security code to the email address associated with the account,…

@"Asfiya" wrote: ... i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that email Without access to the email address to receive the code, you won't be able to sign in to the account. Your best option is to contact the mail provider and see if…

@"gem0303" wrote:I signed in on a Chrome incognito plan and also on Firefox; list of automation options was the same (none for tags) whether I created a new folder or tried to add to existing folder. I just tested on a Windows 11 box with Edge, Chrome and Firefox, and I was able to see the Tags option on all three, so it…

@tiffvranes wrote: I have been charged $129.02 for a plan that I don't have anymore. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.…

@"snacattack" wrote:I would like to a) cancel her account, which I believe she was paying for (not sure of this) and b) rework my own account (which I am not presently paying for) so the files are associated with this personal verizon email rather than a work email that isn't guaranteed to last forever. First, I'm sorry…

@"MMS_Admin" wrote:We have issues with conflicted copies, so added a password to a shared excel spreadsheet to only allow editing if the password was entered (and the prompt to 'read only'). That won't do anything. Remember that each person has their own copy of a file and Dropbox can't (normally) tell when more than one…

@"Bretto" wrote:I am using a Plus plan and it is allowed for downloads upto 1TB bandwidth per day. Is there a specific timezone for a 'day'? When does 24hour start? It doesn't reset at a specific point in the day if that's what you're thinking. It's a sliding scale; 1TB of bandwidth in the previous 24-hour period.

@"Sezqqqq" wrote: No I can’t login my email that’s a very old email ... Without access to the email address, you won't be able to sign in to the Dropbox account. Your best option is to try to recover your email account so you can receive the one-time security code.

@"dmc2012" wrote:So, how do I get them to recognize my laptop, which I am hot-spotting from my phone? This is the problem it appears. You could try checking the Remember me option when signing in, but that's not really secure. Otherwise, there is no option to force it. It's likely the fact that you're on a hot spot, with…