Rich Super User II

@"Wwarren" wrote: I received confirmation from BB this week that it also does not work with Dropbox Plus folders. Any folder created with Dropbox basic is visible and accessible to BB but if you upgrade to Plus to get more storage any new folder created after that is inaccessible. That seems odd to me, since functionally,…

@bzp85 wrote: What’s the difference between the Dropbox Plus plan and the Dropbox backup plan ? Where do you see a plan named the Backup plan? The plans available are typically Basic (Free), Plus, Family, Professional and the various levels of the Business plan. https://www.dropbox.com/plans

@"Zair" wrote: I can't synchronize my pocket app... Error 400 You'll need to contact the developer of the Pocket app. Dropbox recently made changes to how apps authorize to Dropbox. If Pocket hasn't updated their app, they'll need to before it will work again.

@"Tommy_D" wrote:Anybody run into this issue and figured it out? There are no options to back up internal drives. Dropbox isn't a real backup service. It's a file sync service that happens to have a "backup" (and I use that term loosely) option for certain system folders and external drives. It's not a full-featured backup…

@"juan carlos toro del rio " escribió:me gustaría saber si existe alguna posibilidad de enlazar mis carpetas de Dropbox desde una direccion FTP que es lo que me permite la cámara . * https://help.dropbox.com/installs-integrations/third-party/webdav-or-ftp

@"seanbonfire" wrote: It then tells me it Couldn't start Dropbox and gives me an error file to send to Dropbox support but I can't find anywhere to send it to. You need to perform an advanced reinstall. Refer to the following help article: * https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

@"Paul A.25" wrote:It's possible to specify in the Windows Taskbar settings that the Dropbox icon should appear on the Taskbar. However, it doesn't seem to appear if Dropbox is up to date. How can I cause it to appear under all circumstances? There are no settings for that within Dropbox. There isn't even an option that…

@"clientreleases" wrote: The desktop client is regularly updated with many improvements and fixes. Yes, but WHAT improvements and fixes? This is getting quite tiring!

@"fernandop" wrote:When I share the folder link they are able to add stars or comments but I can't see what they picked (stars) or the comments. You can't see what other people star. Starring a file or folder is like marking it as a favorite so it's easier to access. It serves no other purpose. If someone has left a…

@"OkeyDokeRodeo" wrote:However I'm working with files that are already named. This is quite a nuisance, and I'm considering just switching over to google drive (as I've used it before and haven't had any issues of this matter so far). This isn't a Dropbox issue and you'll encounter it with any cloud service you use. The…

@"Chaim" wrote:In the desktop app, it was simple to move the Dropbox folder to a different location (using Preferences). Now that it seems the desktop app is discontinued, I can't find any way to move the Dropbox folder at all. Is it possible? If so, how?! Thank you! The desktop app hasn't been discontinued; just the…

@"TTM_KR" wrote:Is there a way i can set an expiration date on a file, so that it gets automatically deleted? While there's a way to set an expiration on a shared link, it just removes access to the link. It can't delete files.

@Eginio wrote: I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox…

@iTechnology wrote: Dropbox takes over my documents folder as soon as a sign in and the path changes showing it is now a dropbox folder You have the computer backup feature enabled. https://help.dropbox.com/installs-integrations/sync-uploads/automatic-computer-backup-faqs

@"Selle Sellink" wrote:When I upload a new version I want to be able to keep the comments which were already present in the previous version. Comments are specific to the version of the file they were made on. They will not carry over to a new version of the file.

@"Paul_Blitz" wrote:However, after a while (I'm thinking it may include a logout / login, so dropbox gets started up again) it changes that link to be {"C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /home}.... which is very SLOW to open! Don't call the shortcut Dropbox. Call it My Dropbox or something else and it will…

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to…

@"CrzyCDN" wrote:What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date. There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point…

@"RCJ37" wrote:Surely someone must have considered this circumstance. Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication. *…

@"gpk" wrote:Under Plan it says I'm Using 5.63 GB of 5.75 GB ... However my computer tells me my Dropbox folder is using about 3.2 GB. You likely don't have all of your data synced to your computer. Any files or folders you've removed using Selective Sync or Smart Sync would not be reflected in the space used on your…

@"Sam Hutch" wrote:Is there a way to make that Selective Sync stick to just the one folder, and not automatically expand out? No, that's not how the feature functions. Instead, create another folder within MyName and remove it using Selective Sync, then add your files to that new folder instead of directly to the MyName…

@"LB77" wrote:One of our users is having issues where a grey 'X' appears over the file icon. The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.

@"Scottysmit26" wrote:I have a similar problem except it just says in the referral tab "waiting for install". Even though they have installed it. Make sure they've installed the Dropbox desktop application on a unique computer. Mobile devices do not count for referrals.

@"konocti-view1" wrote:When I go to change the address, I am told it is already taken. Of course, I'm using it. That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

@"bacchaegrl" wrote:Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

@"lostvisualmusic" wrote:I'm being charged for an account I can't get into and don't use. I have no real way of talking to someone about this. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing…

@"Αλέξανδρος Ζ." wrote:"Couldn't copy the link. You don't have permission to create a link to this content" You may have been banned from sharing. You'll need to contact Dropbox Support directly.

@"JaGatorEd" wrote: I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's…

@"WT2" wrote:I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"Philigi" wrote:They are not yet a Dropbox customer and do not yet have an account. Can these people be notified by email if a file in this shared folder or folder changes? No, and even if they did have an account, they would only receive a weekly digest of changes made within the folder, and not a notification each time…