Rich Super User II

@"lvv" wrote:Can I copy the local folders from the old computer to the new computer to avoid syncing the folders from the server down to the new computer? Copy the Dropbox folder from the old computer to the new computer and rename it to Dropbox_OLD or something similar. Install Dropbox on the new computer and select the…

@"Zondor" wrote:Although not conveyed in the changes email, this has re-worked a number of shared folders structure from: I haven't seen the content of the email but this change is described in the help article describing the upgrade, which I'm pretty certain is linked in the email (from other posts I've read). Notes: *…

@"VeronicaE" wrote: For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Your ability to share may have been disabled by Dropbox. You'll need to contact Support.

@boppy wrote: ... I am using too much space. How do I permanently delete files. You don't need to permanently delete files. Files in Deleted Files don't take up space in your account. Permanently deleting files just removes them from your Deleted Files so they can no longer be recovered. You won't gain any additional space…

@"trevor34smith" wrote:I have several folders that I want to share with the same 3 people. Is there a shorter way to do this than to share each folder separately? You could move all of the folders into one common folder, and then share that folder with them instead. Otherwise, you need to share each folder separately.

@"Demoerin Delux" wrote:Please be aware there is a difference between sync and backup. ... You described sync not backup. No, I described how the backup feature in Dropbox works, in relation to your key folders (Desktop, Documents, Downloads, etc.). They're moved to the local Dropbox folder so they can sync with your…

@escon wrote: How many business packs do we need to buy for 17 people? How many people can use the standard 5 tb team package ? Business plans start with a minimum of three licenses and you can add as many as you need. Each member of the team needs a license. https://www.dropbox.com/business

@Demoerin Delux wrote: I am sorry to say but you are totally wrong when you say that the folders just get moved. Delete one of the files on either the PC or dropbox and you will see it is GONE!!!!!!!!!!!!!!!! It's not wrong. The key folders are MOVED into your local Dropbox folder. This causes those folders to sync with…

@"SuzanneT1" wrote: ... I’ve never run into a app like this. ... If I uninstall this app will these files go away. I don't know if Dropbox will clean up the files during an uninstall, and to be clear, it's not Dropbox that's doing this; it's your operating system. Dropbox has services that run in the background, like many…

@"maw83" wrote:The new phone wanted to connect to Dropbox through Google, so I was doing that. And the old phone wasn't signing you in through Google? That's likely the issue then (you've chosen a different login method which likely resulted in a new account). Unfortunately, I don't know how to resolve that. You'll…

@"OmarSerafini" wrote:1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future? If it hasn't yet been rolled out to everyone, it likely will in the future. 2) I am paying for my plan through Apple: does this make it…

@"SuzanneT1" wrote:Okay - I selected the permissions on the log folder. My laptop has permissions. But if I give the permissions to the user - i get this error You're trying to change the permissions on the Update folder (and everything it contains), but it's failing to update the permissions on the Log folder and all of…

@"maw83" wrote:I changed the email address in Dropbox years ago, but I think the files were still under the old email, which is no longer available. Do you know if I can link the files from the old address into the current one? If you updated the email address on your account, then the files would no longer be under your…

@"onnokramer" That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account. * https://www.dropbox.com/account/plan That page will show the true usage of your account.

@"SuzanneT1" wrote:I did read your statement and this is a copy of the system permissions. I removed your screenshot because it shows your full name and email address (or so it appears). That screenshot is showing the permissions of your Dropbox icon (to launch the application); not the location of the log files. You need…

@"Doug44" wrote: I did as you suggested, they took responsibility for the problem and have now resolved it. Many thanks again ! You're welcome. Glad you got it sorted.

@"SuzanneT1" wrote: I have all the permissions to delete files but the message says “You need permission to perform this action”. Then you don't have the necessary permissions to delete the files. See my replies earlier in this thread about admins and the SYSTEM account. You may be the admin for your computer, but the…

@"dsm5" wrote:... somehow every single document and file that I have created, despite being saved to my PC, was also saved in dropbox. You likely enabled the Backup feature, which MOVES your key folders (Desktop, Documents, Downloads, etc.) into your Dropbox folder so they can sync to your account online. This option is…

@Creativedialogue wrote: I do not want files occupying space on my internal hard drive, I want to upload files to a Cloud storage system. I do not need to sync them with my hard drive, just create folders on a virtual drive with fast access. ... How does Dropbox offer that, which plan, where are the instructions to set it…

@"maw83" wrote:The original email was changed, but I'm not sure if it accually changed in the Dropbox system. If you changed your email address you need to update your Dropbox account yourself. It doesn't know that your email changed so it can't update your account automatically. If you didn't update the email address on…

@"thehuqa" wrote:I can't seem to open a file sent to me. Please help. This is the link. [Link removed by moderator] Either the link was removed or the file it points to was deleted. You need to contact the person that sent you the link and ask them to generate another one.

@"jhabe002" wrote:Is there anyway that my total files from May 2022 (3 months ago) can be restored? Unfortunately, files deleted more than 30 days ago cannot be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. There's just no way to recover files…

@"HSMA" wrote:Because of name change, all my reference links is gone now. ... Do you have any solution for loosing references? Refer to my reply in your other thread.

@"maw83" wrote:I purchased a new phone and the app transferred, and I can open my account, but I can't see any of the existing folders. Can you see anything in the account or is it completely empty? If it's empty, it sounds like you created or signed in to a new, empty account, instead of your original account. Make sure…

@"Orlando76" wrote:Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video. You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the…

@"Sandy76" wrote:I have the Basic plan. I have Dropbox on 1 PC, 1 iPhone , 1 IPad. I have bought a new computer and want to move to new PC. How do I do that under my current plan. First, make sure the files on your current PC are fully synced and up-to-date with your account online. You can then visit your Security page…

@"Arnon1" wrote:I'd like to be able to continue working with my laptop on the files I kept on the desktop folder of my PC, like I successfully do with all the other files kept on my PC. Is it possible? Dropbox can only sync the files and folders that you place in the local Dropbox folder. If you want to sync the files on…

@"IMCZug" wrote:I can't see my last post at all, even though it was visible yesterday right after I posted it! It was caught by the spam filters, along with your latest reply. I've restored both.

@"Eastsite" wrote:All links and connections, established in the past, are now broken. Create a symbolic link that points C:\AB\Dropbox (MUSTER) to C:\AB\MUSTER Dropbox.

@"Whatsgoingon" wrote: Hello, I referred a friend a few days ago via mobile app, just as it is explained and following the process correctly, but didn't get the bonus yet. Why is that? Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals. After they install and sign into…