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Issue with the email addresses that match but the access is denied

Issue with the email addresses that match but the access is denied

ahmedsi1704
New member | Level 2

Please, could you help me here, I see this message even though the two email addresses are matching. Do you know what could cause this?

 Capture d’écran 2024-05-06 à 21.58.41.png

1 Reply 1

Walter
Dropbox Staff

Hi there @ahmedsi1704 - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or use another browser and let me know if you still get the same results?

 

Also, what action are you trying to complete when you get this error? 

 

Let us know more and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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