bogrosnounours Helpful | Level 6

You ll not recover anything unless your case get in the hand of domrone examining your d box content thst will confirm if really or not you broke some rules that put the company in a place that you had illegal content . So if you know this already. You'll not recover anything . Easus data recovery made me recover most of…

Same for me ... the only thing I can think about is some cracked softwares I putted there and some personal ****** stuff. It seems we will never get back our files and it seems this smart sync thing is everything but safe for our datas . I always had a dedicated hard drive that for safety I put in dbox cloud lol 🙄 Now I…

Not sure to understand your answer. But that's fine Stef

@"Ro" 2020 really ? 😳 Do you have an idea of what can be that malicious thing you ve done ?

Ok I can understand what you're saying ... but If there are files they consider against their policies...why simply not deleting those? I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box. Everything and I have to let sll this go without knowing what snd why that happened ?

Hi @"drsmhb" It's to this day for me. Impossible to recover anything despite few back n forth e.auls with the support ... have you experienced this recovery? Thank you! Stef

All the shared folders with clients are accessible to them. I had hard drive smart sync... I got 99 files kind of corrupted. Impossible to open. Really weird

Hello @"Nash105" 90 days only that they keep the files ? I think 180 days crossed my eyes . Personally. I will upgrade this week to have phone support . My drop box contains EVERYTHING that can be numerized in my life from personal to professional. Literaly everything. It's their new smart sync thing that doesn't keep…

Do you know how long their system keeps our files?

Hey I had also been deactivated In order to have some communication with them I opened an other account..paid one to have acces to email.support ...but really . It's a pain in the ****** but at least I'm in their service system... If it doesn't get better faster (2 weeks now) I'll upgrade to have acces to phone support to…

Bonjour @"Chloé" !! Merci pour la réponse le suivi ! Je me pose la question suivante : Est ce que ça peut valoir la peine pour moi de passer à un compte supérieur pour pouvoir avoir acces a 7n soutien téléphonique de drop box ? Peu importe la raison pour laquelle le compte a été désactivé.. j'aimerais bien savoir la où les…

Bonjour ! Je ne peux me connecter pour changer valider ou quoi ce soit à ce drop box associé à mon principal mail. stef.bear.musik@gmail.com Comme déjà mentionné à maintes reprises au soutient de drop box , vos conseils et forums ne me sont d'aucune utilité. Ni votre réponse d'ailleurs qui ne semble pas considérer ma…

Really?

How can you affirm that ? for what ever reason it is ... i must recover my 'digital life' Everything is in there . I taught i had a physical backup but their new 'space saver thing' is really invasive no? No back up available anywhere where I had selective sync folders I have the whole drop box in one hard drive : only…

They answered me back vit I had to create an other drop account that subscribe fir one month $ to be abble to have 24h respond . They asked that i respond from the e-mail of the lost drop box the their s to the e-mail associated to the new drop box account . Waiting ... First response took about 24 h Waiting ...

how did you made it ? im not abble to login to have acces to the privileges of 1 day response through email that comes with my paid subscription anyways ... i cant find where to write an email to the drop box support team im completely desperate ... all my company and clients are through this huge drop box i have