Nancy Dropbox Community Moderator

Hey @"Charem", hope you don’t mind if I jump in. Due to the nature of the issue, I believe it’d be better to have our support team look into this directly, so that they can check your Dropbox account too (as we don’t have any account visibility here on the forum). Is it OK to reach you to the email address you see here? Is…

Thanks for letting us know about this here, @"Joe_a20240220"! I’ve removed your shared link just in case, since this is a public forum and anyone would be able to see and access it. Now, regarding your Deleted files page, do you mean that you can see the folder and files there? Can you send me a full screenshot of the…

Thanks for giving that a go! Can you also make sure that your desktop app has been updated to our most recent version, in case it’s not already?

Hi from me as well, @"ryofurue"! From your screenshot, it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still? Other than that, I’d like you to restart the Dropbox app with these steps: *…

May I ask what type of Dropbox team you’re on? If you’re on one of the teams mentioned here, you can use the “Log in as member” feature and remove this file individually for each one of the team members instead.

@"jayparryux", can you clarify if you’re also gone through @Rich’s post here? Let me know and we’ll go from there.

Hey @"PoweredUp". If you hover over these files, there’s still not an option to remove them from your desktop app’s activity, correct? What if you restart your computer instead?

Hey @"indub", thanks for posting on our forum today. You can read more about Dropbox and package files in our Help Center article here. Now, as for the files disappearing or being renamed, can you please describe to me the exact steps that you’re taking to add them to your Dropbox account? When the file disappears, where…

Welcome aboard our Community, @"CHbks"! To have a visual of the issue, can you please search for a file in your Dropbox folder again and send me a full screenshot of the results? After that, I’d like you to send me one more screenshot of the file, as it appears within your Dropbox folder. Out of curiosity, is this…

Thanks for posting here, @"thedriver"! Were you able to drag and drop files to your Dropbox folder via the taskbar icon until recently and this suddenly stopped? Was it after a recent update when you noticed this? If you open your local Dropbox folder, are you able to drop files in it directly? Finally, I’d like to know…

Hey again, Joel! I see a bunch of folders that have become online-only indeed; can you please clarify their original size? Just to isolate the issue a bit more.

Sorry to hear that, @"DHK". Can you also go ahead and perform an advanced reinstall instead?

Hey @"rdx111", hope you don’t mind me jump in. To calculate the number of files within a folder, you shouldn’t have to select them one by one. If you open a folder on www.dropbox.com, there should be a “Name” header right above the list of your files (below the “Recents” and “Starred” options). If you hover over the “Name”…

Hey @"jaewonpark"! Thanks for posting on our forum today. What you can try is our file request feature; file requests allow your users to add files directly to the folder of your choice on your Dropbox account and they won’t be able to edit those files or delete them after that. They basically upload files directly to your…

Hey @"MakeOATS"! Was the Plus account that you mention upgraded via iTunes/Google Play, by any chance? Also, are you sure that it’s the Plus account that you merged to the Dropbox team and they’re not just paired?

@"petez1", if your files appear on www.dropbox.com, you can go ahead and delete them from your local device (just don’t delete the copy you have in your Dropbox folder, because this will also cause the files to be deleted from your web account).

Hey @"lguenther1", can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

No worries, Joel! I’ve updated the title of the thread, so it should be good. Can you send me a screenshot here of your Sync tab? I’d like to check your settings and see if there’s something else we can try together. The other setting you mention (selective sync) is similar to making your files online-only, but if you…

Did the email mention that your Dropbox account would get deleted after the 16th of October due to inactivity? If yes, and you can access Dropbox with the same email address now, it most likely means that the account has already been deleted and you set up a new one in its place. In this case, I’m afraid there’s nothing…

Thanks for posting more info, Mike! Appreciate it. So, from what I understand, you want to transfer the files that are saved on your local iPad to your computer instead, correct? What I’d suggest is to also install the Dropbox mobile app on your iPad (you can do this from the App Store on your iPad directly). After the app…

Hey @"BL_TSM", sorry for jumping in here. If you go to your Shared tab here, can you see this Paper doc, along with the option to remove it?

My pleasure, @"CharltonWilson"! That’s truly a great reward. 😁 

Welcome back to our forum, @"JoelBille"! When saying “offline only”, I’m guessing you mean “online-only”, correct? Out of curiosity, did you reinstall the Dropbox app or have any other update, before you noticed this behavior? As for the Dropbox settings you mention, can you please go to the Sync tab of your app…

Hey @"christy21", hope you don’t mind if I jump in. Have you tried deleting one of your shared links, as a test, and creating a view-only link again for your customer? If she tries to access it after that, does she get the same prompt to request access from you? If yes, and you grant her with access, can she view it and…

Hey @"Vonbaron", welcome to our forum. Do you have the Dropbox app installed on both devices? You also mention that you wish to transfer your files over to your new iPad, but in the title, you mention a new computer instead. Can you clarify what’s the new device, so that I can guide you from there? Finally, I’d like you to…

I’m sorry to hear about this, @"utibeecowas". Let’s have a look together. First of all, when editing your Excel file the first time, did you use the desktop app? If yes, did you also check your web account after that and everything had synced there already? If not, can you please check now and let me know what you see? As…

Hey @"Charu111", thanks for posting on our Community. When was the last time you could access your data on www.dropbox.com? Are you 100% sure you're not logged in to a different Dropbox account than the one that contains your missing files? Are you seeing the correct email address here? Let me know what you find.

I’m sorry to hear this, @"Khandy". Can you please clarify what happens exactly when trying to access your Dropbox Paper app? Feel free to send over a screenshot too, and I’ll have a look.

Hey @"Patrick Thomas", thanks for posting on our forum. Please rest assured that Dropbox Paper isn’t being discontinued and, if you need any kind of support with the product, we’d be more than happy to help.

Thanks for the screenshot, @"wuermlfa"! Just to clarify, did you use selective sync to remove some folders from your desktop app completely, or did you make them online-only instead?