Nancy Dropbox Community Moderator

Hey @"mhmoudlotfy"! Thanks for posting this on our forum. Just to have a clearer image of how this feature would work, can you clarify a few things for me first? First off, I understand you want this to work for Dropbox teams, correct? Also, do you mean that you’d like to change the permissions of all existing shared links…

Hi again, @"Peace of Wine"! Can you clarify which option you’re referring to exactly? A screenshot of what you see at the moment would also be highly appreciated.

Hi again, @"Rockinluka"! Please reply to my email, whenever possible, and we’ll take it from there.

Hi @"Maud20"! Thanks for posting this here. Can you reload your Dropbox webpage and try to share one of your folders/files now? Are you still getting the same error message, if you do this? If yes, please send me a screenshot of it, and we’ll go from there. Keep me posted for any updates.

Hey @"waldalla"! Apologies for the late reply. Can you send me a screenshot of the command you’ve typed in your Terminal and of any errors you’re receiving after that? We’ll be able to further help this way.

@"Rockinluka", can we open a new ticket for you, as well?

@"Parboiled_******", can we log a ticket for you and further investigate this via email?

I see, thanks for clarifying and for the screenshot! At the moment, I’m afraid there’s no way to disable the preview that they’re seeing on the Dropbox website (before downloading the file). The error they’re getting is because there are currently size limits when it comes to previewing certain types of files on Dropbox…

Hey @"GodotGheezer"! Thanks for your post. Do you have a screenshot of what they’re seeing on their end exactly, so that I can take a look? What type of file are you sharing? Are they able to download the file instead? Let me know.

Thanks for the additional details, @"ckoz2015"! Can we log a ticket for you next and investigate this further?

Hey @"DBmaparikh75"! Since I can see you have a similar request here, I’m closing out this thread, so that we can keep everything in one place. If you need something else, please reply in the other thread directly.

Thanks for the ticket number, @"brodrig"! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you. Please make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your…

No worries, @"muddleglum"; you can send over a screenshot, when you get the chance. One more question I’d like to ask you though; when reinstalling the Dropbox app, and before clicking on the option to create a new Dropbox folder, is there another “Advanced Settings” link on your screen? If you click on it, you can select…

Hey @"mikedias", thanks for your post. Can you clarify what you mean when saying you’d like to change your local files on Windows 11? Do you want to change the status of your files from available offline to online-only (or vice versa) perhaps? Let me know and we’ll go from here.

Thanks for clarifying, @"brodrig". Since you mentioned being in touch with our support team, can you send me your ticket number, so that I can have a look and guide you from there?

Hey @"shshnk", I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

No worries, @"ch321"! I’m glad you were able to figure it out. Don’t hesitate to reach back, if you need something else.

Hi @"ch321"! Thanks for posting on our Community today. To make sure we’re on the same page, do you mean that you right-click on your files/folders in your Dropbox folder and you see no Dropbox options? Or is something else happening instead? Feel free to send me a screenshot as well, if that’s possible, and I’ll check it…

Hey @"Schmoranz"! Thanks for your post. First off, can you send me a screenshot of what you see exactly, after clicking on the “See deleted files” option? Other than that, please go to your Events page here, and let me know if you can see which files have been deleted from your Dropbox account exactly. Keep me posted for…

Hi everyone! I wanted to let you know that our team is aware of this issue and they’re actively working on a fix. Thank you all for reporting this and for your patience so far.

Hey @"aaronknyb"! Thanks for posting on our forum. Can you clarify which platform you’re using to edit this file exactly? Are you using Word for the web perhaps? You can also send me a full screenshot of what you’re seeing on your end and hide any details you don’t want publicly visible. Let me know, when you’re ready.

Thanks for the screenshot, @"Arthur79"! As a test, can you please try to send a signature request via Dropbox Sign instead and let me know if you’re experiencing a similar behavior?

Hi again, @"sockman_"! Our team has reported in the meantime that the emails you're seeing are being triggered by third-party security software scanners interacting with the transfers. If you’re still receiving a large number of emails, like the ones you mentioned, you should be able to disable them via your Transfer…

@"ming3838", even in that case, the best course of action would be to check with the owner of the file, if that’s possible (to make sure that both the original file and the shared link that was created for it are intact). Let me know if that's not a possibility, though.

@"Hans1903", can you please check your Events page on both Dropbox accounts and let me know if you see any events there that explain what happened to the rest of your files? When was the last time you could see all of your content on www.dropbox.com?

@"lmmatic", did you also try the audio challenge and you still couldn’t sign in to Dropbox after completing it?

Hey @"ElizabethErinDesigns"! I can see you have a ticket with our support and our advanced team is already handling your request. Since they have more advanced tools at their disposal and account visibility that we don't here on the forum, I recommend continuing with them directly.

Hey @"jmsgrime"! If you’re part of a Dropbox team, can you please have your admin ensure that dropbox-api.arkoselabs.com is in the list of approved domains (as mentioned here)? Other than that, can you please try the audio challenge instead and let me know if you’re still having trouble logging in to your account?

Hi from me as well, @"mas12509"! If you haven’t already, can you please try the audio challenge next and let me know if you can sign in to your Dropbox account successfully after that? I’d also like to know if you’re part of a work-administered network, or not.

Hey @"DerryK"! Can you send me a screenshot of the .canary file and its exact filepath on your computer?