Nancy Dropbox Community Moderator

Thanks for providing more info! Do you remember how much traffic there was when you were trying to back up your external drive perhaps? If you try to initiate the external drive backup again (with these steps), do you see any difference in the syncing speed?

Hey @"cfrivera1"! Let’s have a look together. First off, can you send me a screenshot of your sync settings, as they show under the Sync tab of your desktop app preferences? Other than that, how much hard drive space do you have available on your computer at the moment?

Sorry to hear about this, @"germanus". Can you send me a screenshot of your current Dropbox app syncing status? I’d also like a screenshot of what you see on this page.

Hey @"christina76"! Thanks for posting on our Community. If you’ve been added as member to a shared folder, and you try to upload a new file to it, then you’ll need to have enough space on your personal Dropbox account for that file, as well. Please keep in mind that, your Dropbox account and your client’s are two totally…

Hey @"paulo maldonado", I’m sorry to hear about that. If you try to sign in to your Dropbox account once more, do you see an option to go through the audio challenge instead? Are you able to access your account more easily this way? Let me know.

@"sandroid8676", did you have the chance to check out Walter’s post perhaps?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

As the next step, can you please locate the version history of one of the files you’ve already restored and send me a screenshot showing the device from which it was deleted? This will help us investigate this further.

Hey @"NSSSSSS", thanks for posting here today. To clarify, are you trying to manually upload a file to your Dropbox account via the mobile app? Can you clarify the size of the file in question? Are you using camera uploads, by any chance, to automatically add your photos to Dropbox and it keeps getting stuck? Feel free to…

Hi again, @"mhmoudlotfy"! Your idea remains public, and the rest of our users are more than welcome to upvote it. That way, we can see roughly how many of our users would benefit from it, and, depending on how many votes it gets, your idea will then proceed to the next stage for our team to either investigate or close it.…

Hey @"BullseyeBE"! Welcome to our forum. We understand how a feature like Vault would fit your needs, so thanks for posting this here and for taking the time to share your idea with us. All private files stored in your Dropbox account, unless explicitly shared, can only be accessed by you. If your account with your…

Hi from me too, @"Jupiter205"! Can we go ahead and log a ticket for you? We’ll be able to see details on your Dropbox account this way, and further assist on the issue you're having.

I see, thanks for clarifying. One more thing I’d like to ask; are you, by any chance, running the Dropbox desktop app on File Provider? Had you made your files available offline by manually right-clicking on them and selecting the relevant option from the menu? In general, if you're on File Provider, and you start to run…

Thanks for posting on our forum today, @"franzanth"! Do you remember how much available hard drive space you had at the time perhaps? This will help me assist you further. Let me know once you have more info.

Hey @"AlexKr", thanks for posting your question here. At the moment, it’s not possible to manually delete older versions of your Dropbox backups, or select how many versions will be saved on your Dropbox account. However, depending on your plan’s version history window, previous versions of files are automatically removed…

Hey Martin D.22! Can you please clarify if what you mean is what Rich mentioned here? Otherwise, I'd like more details on what you'd like to achieve exactly and which Dropbox platform you're currently using (website, mobile or desktop app).

Hey @"fooosco", hope it’s OK to jump in. I’ve logged a ticket for you. Please reply to it, when you can, and we can look into this further.

Welcome back to the Community, @"GaryH_BAR01". At the moment, it’s not possible to create an automation that adds the name of the user who uploaded the file to the filename. However, you can have the files within the folder be automatically renamed according to the date they were added to Dropbox, or the date they were…

Hey @"robecq"! Thanks for posting here. This sounds a bit unexpected indeed, so let’s have a look. First off, can you go to your Events page here, and locate/open those deletion events? Do you see any other kind of info that could help us pinpoint why your files were deleted from your mobile device? Other than that, do you…

Hey @"Estandar SAS", welcome to our forum. I can see you’ve also opened a separate thread in our Spanish-speaking section here. If you prefer to be assisted in Spanish, our team will reply to you there directly. If you don’t mind continuing in English though, I can try to help you instead. You mention that you’re getting…

Thanks for clarifying! For the files that only show the “Make online-only” option, you can choose that one, and once they’re online-only, you can right-click on them again and select “Make available offline” instead, in case you want them fully synced to your desktop app. Let me know, if that helps.

Hi again, @"Schmoranz", and sorry for the nudge! I was just wondering if you’ve seen my previous post.

Glad to hear that, @"aaronknyb"! Feel free to share your workaround here as well, if you want to. Other users in a similar situation may find it helpful, too.

Hey @"urbanracer34". If you right-click on your Dropbox files in Finder, can you see the “Make online-only” or “Make available offline” option?

Hey @"faaargo", can you quit the Dropbox app and relaunch it? Is it still stuck trying to download the same file? Have you also restarted your computer?

@"waldalla", for some reason, I’m unable to see the screenshot you’ve attached here. Can you please paste it in your message box once more, so that I can take a look? Thanks!

Hey @"Anders Sekkelund", thanks for your post. Can you please check your desktop app’s selective sync settings (by following these steps) and let me know if the folders/files in question are unchecked in the list? If they are, please select them and they should appear on your desktop app then. In case this doesn’t help…

@"smithe", is this something you experience on multiple browsers/via incognito window?

Hi @"bruce c.10"! Hope it’s alright to jump in here. Restoring a previous version of a file is only possible, if that version was saved within your plan’s recovery window indeed. We appreciate your feedback though and I’ve passed your comments to our team, as well. Feel free to let me know, if you need something else.

Hi everyone! The issue has now been fixed. If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review. Thanks for your patience while the team was looking into this!