Nancy Dropbox Community Moderator

No problem at all, Rob! Feel free to ping me as soon as you have more updates.

Glad I could help, Gafyn! Have a wonderful day, as well!

Hi from me as well, @"Farhang223"! Does the issue persist when your Dropbox app is updated to our newest stable app version? As for the security software that Walter mentioned above, can you clarify what type of software is currently running on your device? Do you have an antivirus enabled perhaps, or a firewall/proxy?

Hey @"Gaf68"! Welcome to our Community. The shared link that you’re creating for a specific folder will only allow other users to access that same folder. Nothing else in your Dropbox account will be accessible or visible to them. Let me know, if you have any other questions though.

Hey @"Cream", let me jump in here, too. I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?…

Hey @"CTorres", I see Rich has replied to you here. Can you please have a look and let us know what happens after trying his suggestion?

Hope you don’t mind me jump in, @"suehogn85392". I’ve moved your post over to a separate thread, as the previous one was quite old. If you need further assistance though, please let me know.

Hey @"LCBC Communications"! Thanks for posting this on our forum. Can we go ahead and log a ticket for you, so that we can investigate this? Let me know.

Hey @"Rob F.14"! Hope you don’t mind if I jump in here. Can you clarify which of the steps you’ve followed exactly, so that I can guide you from there? I’d also like to know the current syncing status and app version of your Dropbox app.

Hi again, Mikkel. If you’re currently on a free Basic plan, I’d like you to go here and clarify how many devices you currently see linked to your Dropbox account (under the Devices section). There’s currently a limit of 3 linked devices for free accounts, so I’d like to make sure that’s not the reason why you can't sign…

I’m glad I could help, Henrik! Have a fabulous day, as well!

Thanks for clarifying that, Henrik! If you go to your online account here, can you see both your missing folder and the picture that doesn’t sync from your other PC? That will help me isolate the issue a bit more. I’d also like to know the current syncing status and app version of the Dropbox desktop app on the PC on which…

No worries, @"Alfonsu"; I can see your last reply to Megan, as well. She’ll review your case as soon as possible and further assist.

Hey @"Peter Newland", I’m afraid that, in this case, a new shared link with view-only access would need to be created instead. After that, you'd also need to delete the old link with the edit permissions.

Hi @"CameronSuthe"! Hope you're doing well. Can I message you to the email address you’ve linked to your Community profile here? I can further assist you this way.

Welcome aboard the forum, @"Mikkel1973"! Let’s have a look into this. Can you check your Dropbox app once more and send me a screenshot of its current syncing status? I’d like to know the app version it’s running at the moment, as well. Let me know once you have more info.

Hi @"hekeha"! Thanks for posting on our forum. Do you mean that the folder was uploaded to Dropbox from OneDrive, and it’s not syncing to the rest of your devices, that also have Dropbox installed? If that’s not the case, I’m afraid you’ll need to contact Microsoft directly, as we can only provide support on Dropbox here…

Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

Thanks for the screenshot! I’m guessing you can’t see them even when clicking on the “Expired” option, right? Besides that, are you currently in touch with any of the users that were supposed to download those files from your Dropbox account? Are they getting any errors, when accessing your transfer?

Hey @"folder", hope you don’t mind if I jump in here. You don’t happen to use Windows 11 in S mode, correct?

Thanks for the updates so far! One more thing I’d like to ask you on this; do the files you make available offline remain as such, after you’ve changed their status, or do they automatically become online-only again at some point? This will help us isolate the issue a bit more.

Hey @"D P", thanks for the ticket number. Out of curiosity, how much available hard drive space do you have on your Mac computer?

Hi from me as well, @"bulldogman". To clarify, if you go to your online account here, you still can’t see your Excel file, correct? Can you let me know the current syncing status and app version of your desktop app?

Hey @"bobrobin32"! Just to clarify, you want to use the search bar on www.dropbox.com and locate files that contain either the @ or the ! symbol. Correct?

Hey @"EricPleaseHelp"! To clarify, have you tried to ignore the .canary file on your desktop app and Dropbox is still stuck trying to sync it?

Hi @"anna_be", welcome to our forum and thanks for your post. Can you send me a screenshot of what you see under your Dropbox Transfer page? Is there any chance those transfers were opened from a different Dropbox account instead? You can verify this by opening the email you received by Dropbox and double checking the…

Hey @"alephtaph", thanks for posting on our Community about this. Before logging out of the desktop app, do you see any confirmation that the update is complete? Feel free to send me a screenshot of what you see exactly, too. Let me know once you have more info.

Thanks for posting this on our forum, @"Alfonsu". Are you receiving this error on different browsers? Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well? Let me know what you find.

Hey Steven_Borger, thanks for posting this on our forum. Have you also checked your Events page here? Can you see any of your missing files on that page and restore them from it? If not, I’d like us to look into the selective sync conflict you’re having a bit closer. Can you send me a screenshot of how your folder appears…

Hi all 😄 My name is Nancy, and I'm a Community Moderator based in Europe. When I’m not around the Community, you’ll probably find me watching series or trying out new restaurants with friends (yeap, someone loves food a bit too much 😋). One thing I love about the Community? I think it’s fascinating how everyone can…