Nancy Dropbox Community Moderator

@XRom, to clarify, have you followed all of the steps mentioned here to perform an advanced reinstall? If yes, please let me know and we’ll go from there.

Hey @mike979! Let me jump in here, too. Can you copy and paste a full screenshot of what you see right after opening your Events page?

Hmm, I see. Are you able to locate the file on www.dropbox.com?

Thanks for posting this here, @Quilha! Can you have a look at this section of our Help Center and let me know if the info helps? If not, is there any chance that you had previously linked a different phone number to your main Dropbox account? Let me know, and we’ll take it from there.

Hi @anna_pochta74! Thanks for posting here. Can you let me know the Dropbox platform that you’re using to edit your txt files? Are you having similar issues with text files that aren't saved on your Dropbox account? Keep me posted.

Alright, thanks for the update @andrei_t! When saying that you’ve completely uninstalled and reinstalled the Dropbox app, do you mean that you performed an advanced reinstall, like the one mentioned here?

Thanks for the extra info! To clarify, are you able to see this document when going to your Dropbox account online here? In the meantime, you can also try clearing the cache of the Dropbox app to see if that helps. You can do this by going to the Account tab of your Dropbox mobile app and tapping on the gear icon at the…

@enaf_pcat, what happens if you switch to another browser and try out Jay’s previous suggestion again? Are you still unable to see the tag for a new Paper doc that you create, or the tags for your old Paper docs in general?

Hi from me as well, @cptste! If you wish, feel free to send me a screenshot of the email you received and I’ll take a look for you (just make sure you hide any personal info that may be showing).

@Triana Y., are you still having issues with the Dropbox mobile app on your Android device? If you are, don’t hesitate to let me know here.

Hey @Ingridking, I’m giving you a small nudge here to make sure you saw Jay’s last reply. Let me know, if you need anything else.

@Ken R.7, did you have the chance to check out my previous reply? Let me know, if you’ve had any updates in the meantime.

Are you still having the same issue, @hellofaxuser? If you do, please reply to Hannah’s questions and we can look into this together.

Hey @heyjude-2244, I’m pinging you here to make sure you saw Hannah’s last post. Let me know, if you have any questions.

Hey @baldoyler13, I’d still recommend that you follow Jay’s instructions here and perform an advanced reinstall, if you haven't already. We’ll be able to isolate the issue a bit more this way, based on the result.

Hey @polydigm. Thanks for posting on our forum today. I’ve made sure to pass your feedback along to our team. If there’s anything else you’d like to share with us though, feel free to let me know. Have a great weekend ahead!

Welcome to our Community, @pancevic! To clarify first, were you able to see all of your photos on your Dropbox account online within the span of the last 30 days? Or has it been a while since the last time you accessed them? Other than that, I’m afraid that it’s not possible to extend your file recovery window…

Hi from me too, @dizzi101. Did you have the chance to check Megan’s previous reply? If you did, and you still need our help, please share with us the info she asked for, and we'll look into it.

@jaynerlpltd, did you get the chance to go through Megan’s questions above? The requested info will help us troubleshoot your issue and further assist.

Hey @kleslie, sorry for the nudge. Did you check the page Mark linked above? Was that the answer to the issue you were having?

Thanks for posting about this on our Community, @biancasantiago! Let’s have a look together. First off, can you confirm whether you received those two messages at the exact same email address? Did you follow these steps, in order to cancel your trial? If you click on the “Manage your trial” link that appears in your second…

Hi @HazelMay! Sorry to nudge you again here. I just wanted to check if your issue has been resolved by now.

Hey @Apenilla! If the issue persists while the Dropbox app isn’t running, then the issue lies with WhatsApp and not Dropbox, so there isn’t much we can offer here unfortunately.

Hey @IMCCIM! Thanks for your post. It looks like you’re experiencing a similar issue to this one. Can you perform an advanced reinstall of your Dropbox app, and let me know if that fixes the issue? Keep me posted.

Can you clarify which Dropbox platform you’re using to create your file transfer? If you’re using the Dropbox website, can you open another browser and check if you receive the same error there, as well? Otherwise, you can also use the desktop app to test this further (in case you have it installed). Let me know how it…

Hey @anazacco, let me jump in here, too. When using the search function on iOS, you can only choose one specific file type at a time. Can you select the “Documents” option once more and upload one more screenshot of what you see then? I’d also like a visual of the file, as it normally appears in your folder (if you can…

Hey @3bryans, can you also try the following steps? In Finder, press Command + Shift + G and enter: ~/Library/CloudStorage. Manually delete any old Dropbox folders in that location (make sure your data is backed up to your active Dropbox folder first). Quit Dropbox. Open Activity Monitor and force quit any remaining…

Thanks for posting here, @Raguna163. The “Request access” prompt generally appears when someone has sent you an email invitation to a shared folder, and you try to access it while logged in to another Dropbox account (not the one linked to the email address the folder was shared with). For more info on this, you can also…

Hey @msmccrea, thanks for posting on our forum. To move your files from one Dropbox account to another, you’ll need to follow these steps. Let me know, if you have any questions though.

Hey @Pueblo_Escobar, I’m giving you a little nudge here, in case you still need our help. If you do, please copy and paste a screenshot of what you see on your end.