Nancy Dropbox Community Moderator

Perfect. In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. Let me know if that’s OK with you, and we’ll get things started.

Hi @"jare1099", sorry to jump in! Thanks for checking in with the sender, as well. That’ll help us isolate the issue. Whenever you have more updates from them, you can let us know here.

I’m sorry to hear about your loss, @"Barbara53". The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? Let me know, and we’ll have a look.

Hey @"pukoh", I’m sorry to hear you’re having issues with this. I’d like to ask you a few things first, so that we can isolate this. Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? Also, do you mind sending over a screenshot of the results you see while…

Hey @"gquintero", and thanks for posting on our Community! If I get this right, you inserted the wrong date of birth while setting up your Family account, correct? If that’s the case, I can open a ticket for you, so that we can have a closer look. Let me know if that’s alright with you.

Thanks for posting on our forum, @"phelix9". Keep in mind that if you want to open a file and work on it, you’ll first need to make it local on your device and download its contents, in which case it’ll start taking up hard drive space from your computer once again. Let’s have a closer look though into your local Dropbox…

Hi @"Xamial", and welcome to our Community. At the moment, I’m afraid it’s only possible to download/export files directly to your mobile device from Dropbox, but not entire folders. However, I’ve already passed this along to our team, as a feedback for them to consider. If there’s something else I can help with though,…

Thanks for the updates, @"Peva", and I’m very glad to hear you were able to sort this out! Just like @"Mark" mentioned on the other thread, the Dropbox app should be updating automatically to the newest app version. If there’s something else you need, you can always give me a nudge!

That’s great to hear, @"tbox"! If you need anything else, I’ll be around the forum. Cheers!

Hey @"Peva", thanks for all the info you’ve provided so far! Can you also let me know how much free space you have currently on your mobile phone? Kindly note that the Dropbox app needs at least 500MB of free space in order to successfully upload your files to your account.

Hey again, @"DD2022"! Can you also take a look here and let me know if you can see any events that are related to your backup folders? I’d like us to check if there’s any trace of the missing content there, as well. 

Hey @"tbox", welcome to our forum! Can you send me the app version that your Dropbox app is running on your phone? Also, I’d like you to clear the app’s cache via its settings and reinstall it on your device, before trying to set a passcode again. Let me know how this goes.

Hey @"TedM1", I hope you’re doing well! Do you remember perhaps what did the prompt mention exactly? In case you see it again on your Dropbox account, please make sure to take a screenshot of it, so that we can take a look.

Hey @"debattwg", I hope you’re doing well. In general, only admins of a Business team can create, rename, or delete a team folder via the Content tab of their Admin Console. You can also read more details about this here and here. So, you can definitely have another person on your team manage them, but you’ll need to make…

Hey Jana, I hope it’s alright if I jump in here. Can you let me know what are the other options you see when right clicking on your Dropbox files? If you can upload a screenshot, that’d be great, too. Just make sure there’s no personal info showing. Thanks!

Hi @"leoheck", and welcome back to our forum! As a first, can you please clarify if you have any type of antivirus/firewall on your device that could be preventing the Dropbox app from connecting to our servers? Also, did you have any updates recently on your device that could have affected this? When did you start…

Thanks for sending over your ticket number! I appreciate it. Can you let me know if you also cleared your mobile app’s cache, before reinstalling it? You should be able to do this via the app’s settings. Besides that, I’d like you to send me the Dropbox app’s version that should be showing on the same page.

Hey @"socksinacan", and sorry to jump in. Is it possible to upload some screenshots of the backup size you see both on Dropbox and your external hard drive, perhaps? Also, I’d like you to check the main folders located on your external hard drive and double check their size on Dropbox, so that we can see if there’s a…

Hey @"DD2022", sorry for jumping in here. Just to clarify, are you able to see all of your computer files, if you go to your Finder > Dropbox folder > My Mac or do you see content missing from there, as well?

Hi @"AM1981", I’m sorry to hear about this. Since I understand that you may have been in touch with our support, do you mind sending over your ticket number, so that I can take a look? Also, can you please clarify what’s the exact OS version that you’re running on your iOS device? Thanks!

Hi Kirill, I hope you’re doing well! Currently, there’s only a daily restriction when it comes to bandwidth limitations. If you select a personal plan (Plus/Professional/Family), this would be 400 GB per day, while on Business teams this can differ from 1TB to 4TBs a day, based on the team plan you’ve selected, as…

Thanks for that, Lloyd. I’ve left an internal note to the agent who’s handling your ticket, in case there’s something more they can do on their end. If there’s something else you need, give me a shout!

In this case, can you please follow these steps and open a ticket with our support, @"lloydmc "? 1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. 2. Go to this page, and click on the “Can’t sign in?” option. 3. Scroll down the page to “Submit a Help Request”. 4. Enter your…

Hi @"maria1801", I hope you’re doing well. Can you please try @"Hannah"'s suggestion above, and check the previous versions of your files? If you can also provide a screenshot of what appears on your end (both on your desktop app and your web account), that’d be super helpful. Give me a shout, when you’ve got more updates!

Do you remember whether you chose the “Keep content in folders on this PC/Mac” option, when disabling the computer backup feature, so that you files may return to their original location? From what you mention, it sounds like the desktop app is still syncing. If you check your system tray/menu bar, are you seeing a small…

Thanks for clarifying that, Lloyd. Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?

Hey @"tess e", I hope you don’t mind if I jump in. Can you please click here and let me know if you can see the exact steps on how to disable your computer backup?

Hi @"Country girl", thanks for posting on our forum! Do you mind sending over a screenshot of what you see on your end? Are you seeing a blank page when switching browsers, as well? Let me know, and we’ll have a look together.

I’ve just opened a ticket for you, so you can go ahead and reply back to me. Thanks.

That’s excellent news, @"Diederick1"! I’m really happy to hear that. If you need something else, I’ll be around the forum. I hope you have a great rest of the week!