Nancy Dropbox Community Moderator

@"Springproind", is it OK if we log a ticket for you instead, in order to investigate this more closely? @"rajkamdar", can you please send over a few more details on your issue, as well? What’s your current plan? Are you trying to upgrade your Dropbox account and you encounter an error, or is your existing plan unable to…

I hope it’s alright if I jump in, Emad! Do you mind if we open a ticket for you instead, so that we can check this further?

Thanks for the screenshot! You can check which email address is linked to your desktop app with these steps. If the email address you see there is different to this one, you can sign out and back in to the app with the correct account/email address like this.

Hi again, @"cacobina"! I just opened a ticket for you, so please reply back to it, when you get the chance. Cheers.

Hi @"bronius"! Thanks for posting on this thread. Can you let me know a bit more about your billing issue, so that I can try to guide you from there? Did you receive some unidentified charges from Dropbox via PayPal and you’d like to make sure you’re no longer billed?

Can you send me a screenshot of what you see when accessing your local Dropbox folder, @"Danny18"? Is the storage space you mention the same as the one reported here?

Hi @"kankon"! I hope you’re doing well, and thanks for your feedback. You mentioned in your first post that you received an error message at some point when uploading the updated file (“Upload failed: ABC_19RandomNumbers.xlsx (tap for details)”). If you’re also receiving this error message when uploading other files to…

No problem at all! If you need something else, I’ll be around the Community.

I’m sorry to hear this, @"RaphT". Can you please provide me with more details on what happened exactly? When upgrading your Dropbox account via Google Play, did you receive any type of confirmation afterwards?

Sorry for jumping in, @"cacobina", but did you get the chance to check your Plan page, too? Can you send a screenshot of what you see there?

Can you please clarify what’s the app version of your Dropbox app? Also, did you start having this issue after an update or did it occur randomly?

Hey @"cosimosi", I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll have a look.

Thanks for posting on our forum today, @"nathank9000"! If you click on the Dropbox icon in your system tray/menu bar, are you able to see a “Sync history” tab near the top? If you click there, you should be seeing more details on the files/folders that are currently syncing. Please give that a go, and let me know how it…

Thanks for posting here, @"Danny18"! If you wish to delete files via the desktop app, you can open the local Dropbox folder on your computer, and delete your files/folders like you would normally do on your device. The changes you make should sync to your web account and to your mobile app, and the files will get removed…

Thanks for posting on our forum, @"cosimosi"! Just to clarify, have you also checked your spam folder and there’s no sign of the code/password reset email there either? Let me know.

Sorry for jumping in, @"Architetto D." I’d suggest writing back to our support agent in this case, so that they can look into your request, since we don’t have any account visibility over here on social. I’ve also left them an internal note with your convo here.

No problem at all, @"Kosobrin"! I’m glad I could help.

Hey @"cacobina", what do you see when visiting your Plan page here? What seems to be taking up most of your space? Is it personal files or shared files?

Hey @"mar_nouruzi"! By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement. If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve…

Hi @"THX1965" and @"georgecwbrown"! I hope you’re both doing well. After the Dropbox update for MacOS, the syncing icons you’re seeing are a bit different indeed. If you haven’t done so already, can you please take a look at this Help Center article and let me know if you have any questions afterwards?

Hey @"bhagmeister"! Does the key you wish to use as a 2FA method follow these standards; ‘FIDO Universal 2nd Factor (U2F)' or 'Web Authentication (WebAuthn)', also known as 'FIDO2’? Can you send me a screenshot of what you see when visiting your Security page, under the Two-step verification section?

Hi @"Sasamen81"! I hope you don’t mind me jumping in. Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app? Does the same thing happen if you upload a folder directly via the Dropbox mobile app?

Hi @"Kosobrin", I’m sorry to hear that. Do you happen to have backup enabled on your Dropbox account? You can double check this on this page. Let me know what you find.

I’m sorry to hear about this, @"NeilEvansRocks". If you try to upload another small file via the desktop app, does it sync to your web account or is syncing completely stuck? Also, can you share with me the ticket number from your convo with our support team? I’d like to have a look, as well. Let me know when you have more…

Hi @"VeMax", thanks for posting on our forum! Can you send me a screenshot of the error message you’re receiving? Also, do you receive the same error for Excel files that haven’t been password-protected? Keep me posted.

Hey @"HTDUCK"! As soon as you’re eligible, you should receive a notification from the Dropbox icon in your menu bar to install the Dropbox update for macOS. Depending on your current plan though, you may be able to join the beta version instead. Can you please clarify what's your Dropbox plan?

Hey @"AnnetteES"! Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

Hi @"papi chulo", thanks for posting here. Can you please send more details on what has happened exactly? Do you mean that someone else has gained access to your Dropbox account or have you accidentally joined another Business team?

Hey @"organizerpm123345" and @"Cory M"! Can you please clarify if you’ve both enabled third-party cookies on your web browser?

If you want to sync locally the entire Dropbox folder, you can right click on it directly and select the option to make everything available offline. This way, the app should download everything that’s located within your Dropbox folder.