Nancy Dropbox Community Moderator

Hi @"kiranbatta", and thanks for posting on the Community. Can you please send me a few more details on this? Were you editing the file when, all of sudden, it reverted back to an older version? Or everything seemed fine the last time you accessed your Dropbox account, and then you saw this the next time you signed back in…

Welcome to our forum, @"hpivs"! Thanks for posting this here. Just to clarify, did this start occurring after an update or an OS upgrade perhaps on your new computer? The rest of the devices, which don’t seem to have the same behavior, do they have the exact same setup as your Windows 11 computer? Let me know, and we can…

Thanks for posting on the forum, @"chryssa33"! If the extra space was originally acquired via referrals, then even after downgrading your Dropbox account, it should still be available. Just bear in mind that each referral counts for a different amount of space based on your plan. More specifically, referrals on Dropbox…

Welcome back to the forum, @"M. Xu"! What happens exactly when trying to upload your updated files to your Dropbox account? Do you see any errors? Also, are you uploading them via the desktop app or directly via www.dropbox.com? Let me know, and we can take a closer look.

Glad to hear everything worked out, @"Marshal mellow"! If you need something else, don’t hesitate to ping us.

Hey @"angec4330"! I hope you’re doing well. Can you send me a screenshot of the options you see on your Dropbox mobile app, when trying to open this file? Are you able to preview it there, or do you get the exact same error message? As per your first question, can you please clarify if you have the desktop app installed at…

Hey @"imsharmaine20"! Please check your email address, and reply back to my message, when you get some free time. Cheers.

Hey @"ItayGal"! Hope it’s OK to jump in. Can you please clarify for me what happens exactly when changing your shared links and adding raw=1 at the end? Are your files not being downloaded? Is this happening for all files or just for video files, as mentioned in the beginning of this thread?

Hi @"Alexius321"! Can you also give the following steps a go, and let me know if they help? 1) If Dropbox is running: * Click on the Dropbox icon in the system tray * Choose "Exit" 2) Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt. 3) Copy and paste the following…

Hi from me as well, @"klamerus"! Can you please open your Dropbox app settings and go to your camera uploads? After that, please select the “Upload from” option and enable the albums from which you’d like to automatically upload files. Then, click on “Save selection”. Do you see any difference now perhaps?

Thanks for updating me, @"SuuCh10"! I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.

Thanks for posting on the forum, @"Alexius321"! When did you start seeing this error exactly? Did you have any kind of update on your Dropbox app/device right before this issue occurred? Also, what’s the current OS version of your computer? Did you initially install the desktop app with admin rights? That’ll help me assist…

Hi from me as well, @"LivePaola"! I checked our system and I can see that you’re currently in touch with our support team. I also see that our agent has recently sent you an update on the issue, so please take some time to check it, when you get the chance. Cheers.

Hi @"SuuCh10", hope it’s OK to jump in. Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps. In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further. Keep me updated!

Welcome to the forum, @"Alice8"! We appreciate your feedback on this, and it’s already been passed along to the appropriate team. This way, they can check it and take it into account for the future. If you need something else, don’t hesitate to ping me.

Welcome to the Community, @"PBJB"! Just to make sure I understand exactly what’s going on, can you clarify if these files were initially uploaded via the Dropbox website or the desktop app? Can you send a screenshot of the errors that you keep receiving on your end? Let me know when you have more updates.

Hi @"jrlbell"! Hope you don’t mind me jump in. What you mentioned in your last message sounds correct; however, please keep in mind that sometimes the status of the Dropbox app may show as “syncing”, even though it’s actually indexing your files. This may still take some time though, depending on the number and size of…

Hi again, @"syntrak"! What Rich mentioned above is correct. Also, if you’re seeing 100 MB/s of speed one day and not the next, then this is most likely not an issue on Dropbox’s side. However, if you want our support team to check this further, you can open a ticket with them via this page. If you do this, don’t forget to…

Hi from me as well, @"aaronpanganiban21"! Setting permissions for shared links is currently available to Dropbox Professional/Business users. Can you please visit this page, and let me know what’s the type of plan you see there? Thanks.

Sorry to hear this, @"DeWalta". Are you receiving this error on different web browsers on your device? Have you tried changing the title of your file request to another one, and it still appears? 

Welcome back to the Community, @"RichieRich1891"! I hope you’re doing well. Just to clarify, this isn’t happening for personal folders that haven’t been shared with anyone else/that were created by you? Can you send me a screenshot of what you see perhaps, so that I can take a look? Keep me posted.

Are you perhaps creating shared links with edit permissions and not view-only permissions?

Are you perhaps creating shared links with edit permissions and not view-only permissions?

@"lchesnutt01", if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.

Sorry to hear about this, @"MichelleH2702". Can you send over a screenshot of what you see exactly on your Mac computer, when trying to open/delete the app?

Hey @"MHrizvi"! I hope you’re doing well. Did you follow all the steps outlined in this Help Center article, and you still can’t see the additional space added to your Dropbox account?

@"turi50", allora possiamo registrare un ticket per te e chiedere a un membro del nostro team di supporto di controllarlo ulteriormente? ---------------- @"turi50", can we log a ticket for you then, and have a member of our support team check this further?

I’m happy to hear you were able to sort this out, Sophie! For anything else you may need, I’ll be here.

Hey @"thorag"! Sorry to hear about that. If you haven’t already, feel free to log a ticket with our support team (via this page), like the rest of the users, and send me your ticket number here.

Hi @"Pysio13" and @"bleach hawk". I hope you don’t mind me jump in. Are you seeing this for any type of file located within your subfolders? @"bleach hawk", what if you create a shared link for a file located directly in your root Dropbox (outside of any folders)?