Nancy Dropbox Community Moderator

Hey @"Jan_Jorgen"! Does my suggestion here help? If not, please log a ticket with our support team directly: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page, and select an “issue type”. Enter your information, make sure that you enter an email address that…

Hi @"DropWolke"! Sorry for jumping in. If you hover over the small Dropbox icon in your menu bar, what’s the app version you see? I’d like to make sure that you’re currently running the latest stable one. Also, have you ensured that you have a good connection, when using your cellular data, or is it intermittent?

Grazie per averlo chiarito, @"Boomerang"! Vorrei chiederti un’ultima cosa; se invece usi il browser del tuo cellulare, mentre sei a casa, riesci ad accedere a www.dropbox.com da lì, oppure ti dà lo stesso errore, quello che vedi sul tuo computer? ----------- Thanks for clarifying that, @"Boomerang"! I’d like to ask you one…

Thanks for clarifying, @"ninishepp"! Can you access the current email address of your Dropbox account? If yes, please log a ticket with our support team from this page. If not, I’d like you to do this instead: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page,…

Welcome aboard the forum, @"solisoli"! If you’ve received a file request, then it’s only possible to upload files via your web browser, I’m afraid. Are you having an issue if you break your uploads into smaller chunks? Also, have you tried uploading via an incognito window instead? Does that seem to help at all? Finally,…

Thanks for posting here, @"otto-maddox"! When you see that the context menu options are missing from your Dropbox files/folders, is your Dropbox app running and up to date, or is syncing paused? As per your second point, if a file/folder is available offline, then you should be able to open it even when your Dropbox app’s…

Hey @"Bob-SF", I saw your latest email, and I’ve replied.

Hey @"DarkPatterns500"! Please check this email address, and reply back to my message, when you can.

Mi dispiace sapere che lo stesso problema persiste, @"Boomerang". In passato hai menzionato che utilizzavi "Trend Micro Maximum Security" come antivirus. Lo hai disabilitato temporaneamente per assicurarti che non interferisse con Dropbox? Oltre a ciò, stai utilizzando altri proxy, VPN o firewall su questo dispositivo?…

Hey @"aammash"! Where do you get stuck exactly? Is there an option you don’t see on your end?

Hi @"Namaka", hope you’re doing well. You mentioned in the beginning that this error only persists on your Firefox browser. Have you tried clearing your browser’s cache, checking for updates, and making sure additional plugins have been disabled? Does that make any difference at all?

Sorry for jumping in here, @"rossmcm", but is it OK to log a ticket for you, and look into this internally? Since we don’t have account visibility on the forum, it may be easier to investigate this way.

You're all set, @"drb01"! Please check your email address, and reply back to my message.

Hi again, Carlos! In this case, you can try unlinking - relinking your Dropbox app to your new hard drive once it arrives (you should be able to pick the syncing location of your choice by selecting the “Advanced link settings” before completing the sign-in process). Please keep in mind though, that since the Dropbox app…

@"Capellmeister", can we log a ticket for you instead, and message you to this email address?

Hi @"tedi", I’m sorry to hear about the situation. Have you already checked these pages, Deleted files and Events, and there’s no trace of your missing files?

Hi from me as well, Andrew. If you can access your old Dropbox account via a web browser on your laptop, I’d suggest changing the email address that’s linked to it via this page, and enabling two-step verification as an extra security measure. About the missing folders that you mention, did you also check your Deleted…

Hi @"Adnil"! Thanks for your screenshot. Can you also visit this page and this page, and send us a screenshot of what you see there, as well?

Hey @"drb01"! Sorry for jumping in. Can I message you to this email address, and look into this further?

Hey @"Normanvh", hope you’re doing well. Can you right click on your local Dropbox folder for me, and go to “Get info”? Please send me a screenshot of the next window that will appear.

Hi from me as well, John! Just to make sure I’ve got this right, you’d like for the “Join folder” option to not show when your friends open the shared link, correct? From what I can see on your screenshot, the folder in question seems to be a shared one (not a personal one). Can you please create a view-only link for a…

Hey Bob! Please check your email’s inbox/spam folder, and reply back to my message, when you get the chance.

Thanks for the numbers! Appreciate it. Now, please keep in mind that we don’t have any account visibility over here on the forum, so we can’t offer more assistance. I’ve left an internal note to our support team though on your behalf. In general, Dropbox takes account security very seriously, so if you don’t have any of…

@"Bob-SF", is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.

Thanks for the info, Amanda! Is it alright if we log a ticket for you to this email address?

Hi Carlos! Sorry to jump in here. Did you follow these steps to move your Dropbox folder from your external drive to your internal drive? Are you able to open your app preferences, and try Walter’s suggestion above about selective sync?

Sorry to jump in, @"Meluseene". Can you send us the ticket number from the convo with our support team, so that we can take a look? Thanks!

Glad to hear it, @"cloudstoragelover"! I’ll be here, if you need something else.

Hey @"ninishepp"! Sorry for jumping in. When saying that you’d like to update your Dropbox username, do you mean the name of your Dropbox account, or the email address that’s linked to it? If it’s the first case, then Dropbox wouldn’t send you an email about it, and the update should be automatically reflected on your…

Hi @"User from Denmark", sorry to hear that. Can you also try the solution provided above, and let me know if it helps?