Nancy Dropbox Community Moderator

Really glad to hear that, @"Kay L."! If you need something else, I’ll be right here. 

Hey @"lloydschroeder"! I was about to log a ticket for you, but I can see you already have one opened with our support team already. Please keep checking the same email thread, as our agent will reply back to you in the same email thread.

Thanks for confirming, @"mitchellmedia"! Please check your email address, and reply back to me. @"Riqiv", from what I can see, Hannah has opened a ticket for you. She'll respond back to your message, as soon as she reviews your case. Cheers!

Hi again, @"rokman54"! Just to clarify, are you seeing this number, when right clicking on your local Dropbox folder? Can you send me a screenshot of what you see, when visiting its Properties? In any case, I’d like us to make sure that your desktop app doesn’t sync overall more than 300k files, since this can cause…

Hi again, @"Tagri"! I’m afraid it’s not possible to block the one-time code prompts, as Dropbox requires them as an extra security measure. In any case, as explained above, we always suggest using an email address that you can directly access for your Dropbox account, so that we can contact you there. From what I can see,…

Hi @"eternam"! Sorry for jumping in. The folders that you’re sharing with your clients, are they already shared perhaps, or are they personal/regular ones? If you’re not sure about the distinction, you can also check this Help Center article; you can tell the difference by the different folder icons.

Thanks for the screenshot, @"apassy_rbn"! Can you please click on the small Dropbox icon in your system tray, go to the gear icon > Preferences, and then select your “Account” tab? Are you able to log in from there perhaps?

Hi @"Rodger C.", hope it’s OK to jump in. If you’re not worried about losing any files, and you have them saved somewhere else already (outside of Dropbox), you can go ahead and delete your Dropbox account, and create a new one under the same email address. Just keep in mind that, since this is going to be a new Dropbox…

@"mitchellmedia", since we need visibility over your Dropbox account to investigate this further, is it OK if I log a ticket for you to this email address?

Thanks for posting this here, @"Kay L."! Have you tried restarting your computer? If not, please give that a go. Does this pop-up message appear again after that? If yes, are you able to dismiss it by selecting “Not now”? Give me a nudge, if you need more help.

Hi @"rokman54", sorry to hear about this issue. If you click on the small Dropbox icon in your system tray, and go to your “Sync history” tab after that, are you seeing any errors for any of the files that are currently trying to sync? Other than that, you can open your local Dropbox folder, and see if any of your…

Welcome aboard the forum, @"KlausLion"! Correct me, if I’m wrong, but it sounds like you’re using the Dropbox website, right? If yes, then I’m afraid it’s not possible to change that. Also, keep in mind that the 250GB limit you mention is for downloads via the Dropbox website; when uploading files, the limit is 50GB…

Hey @"Lawrie19B"! Please check your email address, and reply back to me, when possible.

Hi from me as well, @"Simran97"! Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

Hey @"Tagri"! Sorry for jumping in. Can you clarify if the email address you see here is an existing email address to which you can receive emails? As a general note, please keep in mind that it’s necessary to always link your Dropbox account to an existing email address, in order to receive the verification email, the…

Hi everyone, I hope you’re all doing well, and thanks for your continued patience. I also wanted to share this Help Center article with you, which contains more details on the Dropbox support for macOS on File Provider.

Thanks for posting this on our Community, @"Ethan04"! Nice job on taking these precautions on your Dropbox account to ensure its security. I’ve also removed the shared links from the forum. By the looks of it, this is a legit Dropbox email, as it’s coming from one of our official domains. Did you check with your colleague…

Hey @"ZenoITALY", sorry for nudging you. Did you have the chance to check Jay’s reply perhaps?

Hi all! Hope you’re doing great. Can you please check the info at the bottom of this Help Center article, and let me know if it helps with what you’d like to achieve exactly?

Hi @"lruthig"! Sorry for the nudge. Did you have the time to check Hannah’s reply above?

Thanks for posting this on the forum, @"dbForumUser". Can you send me a screenshot of how this shows on your end, as a first step? I’d like to gather more details, and forward your feedback over to our team about how this affects your work. Give me a nudge, when you’re ready.

Hey @"Toucanne"! Hope you’re well. We can’t know this for sure, I’m afraid. It’s possible that the difference you see was caused by a reinstall, or a relink of the Dropbox app on this device. Also, since the <”Chrome Mac OS”> device seems to be a mobile one, I’d suggest removing it, as well, and then try to log in to…

Hey @"lloydschroeder"! Thanks for posting this here. Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it. Other than that, I’d like you to follow these steps to relaunch…

Hi @"majcro", and welcome to our Community! Currently, it’s only possible to add your VAT number, if you’re on a Professional, Essentials, Standard, Business, Advanced, and Business Plus subscription subscription. You can also check this Help Center article for more info. However, you can try editing your billing info on…

Hey @"Cobie van Gils"! Can you send me a screenshot of the option you click on to sign in to Dropbox with your second account, and one more showing what you see right after that?

Hi @"selbysworld"! Please check this email address, and reply back to my message.

That’s great to hear, @"Adnil", and it's been our pleasure! If you ever need something else, feel free to ping us. Cheers!

I’m sorry to hear about the situation, @"jchamp_shlc". Unfortunately, it’s only possible to delete a Dropbox account, after logging in to it, and our support team can’t do it on their end either, due to security reasons. However, can you please check with your employee if they have the emergency codes they received upon…

Hi again, @"Adnil"! Can you also try unlinking - relinking your Dropbox app? Is the issue fixed after that?

Hey @"Jan_Jorgen"! Does my suggestion here help? If not, please log a ticket with our support team directly: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page, and select an “issue type”. Enter your information, make sure that you enter an email address that…